Admissions Coordinator

Heritage Wellness & Rehabilitation; Independence (MO); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k)

Professional Development Opportunities

Supportive Leadership Team

Stable, Full-Time Position

Meaningful Impact

Job summary

Pine Grove Manor Skilled Nursing in Independence, MO is seeking an energetic Admissions Coordinator to guide families through the admissions process and ensure smooth resident transitions. You will work with hospitals, physicians, case managers, social workers, and nursing staff to drive timely admissions and high-quality service.

The role emphasizes relationship-building, strong organization, and exceptional customer service to create a welcoming experience from first contact through admission

Qualifications

• High school diploma or equivalent required.
• Experience in healthcare admissions preferred.
• Comfortable building relationships with hospitals, physicians and families.
• Excellent communication and customer service skills.

Responsibilities

• Coordinate the entire admissions process from referral through admission.
• Respond promptly to inquiries from hospitals, physicians, families, and referral sources.
• Conduct facility tours for prospective residents and families.
• Review referrals and screen prospective residents for admission eligibility.
• Gather and review clinical information to determine admission appropriateness.
• Verify insurance benefits and financial eligibility prior to admission.
• Coordinate with hospital discharge planners, physicians, case managers, and social workers.
• Complete all admission documentation accurately and efficiently.
• Prepare resident rooms and coordinate admission logistics with nursing staff.
• Ensure a smooth and welcoming admission experience for residents and families.
• Build and maintain strong relationships with hospitals and referral partners.
• Participate in marketing activities and community outreach to support census growth.
• Maintain accurate records within electronic admissions systems.
• Assist with daily census management and occupancy goals.
• Address resident and family concerns professionally and promptly.
• Participate in morning clinical and admissions meetings.
• Promote the facility's services and communicate the value of Pine Grove Manor Skilled Nursing to referral sources and prospective residents.

Skills

Communication

Customer service

Organization

Time management

Relationship building

Admissions coordination

Hospitals liaison

Education

High school diploma

Tools

Insurance verification systems

Healthcare documentation

Job description

Join a Team That Makes a Difference Every Day

Pine Grove Manor Skilled Nursing is seeking an energetic, relationship-driven Admissions Coordinator to join our growing team. If you have experience in healthcare admissions, skilled nursing, rehabilitation, hospital discharge planning, case management, or healthcare marketing, we'd love to hear from you.

This is an excellent opportunity for someone who enjoys building relationships, helping families through the admissions process, and contributing to the growth of a highly respected skilled nursing and rehabilitation community.

As the first point of contact for many residents and families, you'll play a vital role in creating a welcoming experience while helping patients transition smoothly into our center.

Why Join Pine Grove Manor Skilled Nursing?

• Medical, Dental & Vision Insurance

• 401(k)

• Professional Development Opportunities

• Supportive Leadership Team

• Stable, Full-Time Position

• Opportunity to Make a Meaningful Impact

Position Summary

The Admissions Coordinator is responsible for coordinating the admissions process from initial inquiry through resident arrival. This role works closely with hospitals, physicians, case managers, social workers, families, and internal clinical teams to ensure timely admissions while supporting census growth and providing outstanding customer service.

The ideal candidate is organized, personable, detail-oriented, and passionate about helping others during an important transition in their healthcare journey.

Primary Responsibilities

• Coordinate the entire admissions process from referral through admission

• Respond promptly to inquiries from hospitals, physicians, families, and referral sources

• Conduct facility tours for prospective residents and families

• Review referrals and screen prospective residents for admission eligibility

• Gather and review clinical information to determine admission appropriateness

• Verify insurance benefits and financial eligibility prior to admission

• Coordinate with hospital discharge planners, physicians, case managers, and social workers

• Complete all admission documentation accurately and efficiently

• Prepare resident rooms and coordinate admission logistics with nursing staff

• Ensure a smooth and welcoming admission experience for residents and families

• Build and maintain strong relationships with hospitals and referral partners

• Participate in marketing activities and community outreach to support census growth

• Maintain accurate records within electronic admissions systems

• Assist with daily census management and occupancy goals

• Address resident and family concerns professionally and promptly

• Participate in morning clinical and admissions meetings

• Promote the facility's services and communicate the value of Pine Grove Manor Skilled Nursing to referral sources and prospective residents

Qualifications

• High school diploma or equivalent required

• Healthcare admissions experience preferred

• Skilled nursing, rehabilitation, long-term care, hospital, hospice, assisted living, or healthcare marketing experience strongly preferred

• Excellent communication and customer service skills

• Strong organizational and time management abilities

• Experience working with insurance verification and healthcare documentation preferred

• Comfortable building relationships with physicians, hospitals, and community partners

• Ability to multitask in a fast-paced healthcare environment

• Professional appearance and positive attitude

Preferred Experience

Candidates with experience in any of the following are encouraged to apply:

• Admissions Coordinator

• Admissions Director

• Healthcare Marketing

• Hospital Liaison

• Case Management

• Social Services

• Skilled Nursing

• Rehabilitation

• Long-Term Care

• Post-Acute Care

Why You'll Love Working Here

At Pine Grove Manor Skilled Nursing, we believe every admission represents someone trusting us with their care. We strive to create an exceptional experience for every resident and family from their very first interaction.

If you're passionate about customer service, healthcare, relationship-building, and making a difference in the lives of others, we'd love to meet you.

Pine Grove Manor Skilled Nursing provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.