Admissions Coordinator

Volare Health, LLC; Grants Pass (OR); On-site; Full time

Job summary

A leading company in long-term care seeks an Admissions Coordinator to enhance customer experience and manage admissions. The ideal candidate should possess strong communication skills, a background in customer service in health care, and a commitment to supporting residents. This full-time position includes competitive pay and benefits and requires weekend on-call availability.

Benefits

Health insurance

Dental insurance

Life insurance

Paid time off

Vision insurance

Referral program

Qualifications

• High school diploma required, degree in health care management or marketing is desirable.
• 3-5 years of customer service experience in a health care setting.
• Experience in medical terminology and insurance verification preferred.

Responsibilities

• Coordinates with nursing and maintenance teams for admissions logistics.
• Ensures customer service and regulatory functions are completed.
• Reviews referrals and ensures accurate data entry in EMR.

Skills

Communication

Problem Solving

Decision Making

Education

High school diploma

Degree in health care management or marketing

Tools

EPIC

AIDA

Job description

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Royale Gardens Health & Rehabilitation Center has an exciting opportunity for an enthusiastic and customer service driven admissions/marketing professional as a Admissions Coordinator!

Royale Gardens Health and Rehabilitation Center is part of the Volare Health portfolio of long-term care skilled nursing and short-term rehabilitation centers located in multiple states. We welcome our residents, their families, and our staff with warm hearts. While you make a difference in the daily lives of our residents, we support you with leading market wages and help guide you along your career path.

In addition to excellent written and verbal communication, problem solving, and decision making abilities, the best candidate will possess the ability to work well with an interdisciplinary team. The ideal candidate will be passionate about connecting people with services, display a versatile, think-outside-the-box style, and have the drive to follow through on program initiatives.

Schedule: Monday-Friday + weekend on-call availability

Pay: $22.00/HR - $28.00/HR (DOE)

Responsibilities

• Coordinates with the nursing team to ensure rooms are ready for new admits, returning residents, and room changes.
• Coordinates with maintenance to ensure any repairs needed in the room are done.
• Coordinates with housekeeping to ensure that rooms are clean.
• Ensures that the admissions process enhances the customer experience, is seamless, and that all necessary customer service, documentation, and regulatory functions are completed in a pleasant, timely, and customer-friendly manner.
• Reviews EPIC, AIDA, and faxed referrals from clinics and hospitals. Ensures accurate data entry in EMR.
• Works closely with admissions director, director of nurses, and administrator to ensure census is maintained.
• Must adhere to Code of Conduct and Business Ethics policy, including documentation and reporting responsibilities.
• Participates in Quality Improvement activities as assigned.
• Some after hours, on call, and/or weekends may be required on occasion.
• This is a position in a health care facility open 24 hours a day, 365 days a year. Rotating shifts as well as holidays and working during inclement weather may be required.
  
  

Qualifications

• High school diploma required.
• Degree in health care management or marketing is desirable.
• Exposure to and understanding of the health delivery system, medical vocabulary, and background or interest in sales is desirable.
• Experience as a CNA or health care worker strongly preferred.
• 3-5 years of customer service experience in a similar role in a health care setting.
• Experience and/or training in medical terms, EPIC, and basic computer programs preferred.
• Understands and applies training from in-service education and has the ability to instruct personnel during training education and staff meetings.
• Familiar with insurance verification and requesting insurance authorization preferred.
  
  

Benefits & Perks

• Health insurance
• Dental insurance
• Life insurance
• Paid time off
• Vision insurance
• Referral progam
• and MORE!

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Nursing Homes and Residential Care Facilities

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