Admissions Assistant/ Social Services Aide

Stellar Care Group; Upper Arlington (OH); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Company Paid Life Insurance

Voluntary Term Life Insurance

Long-Term Disability

Short-Term Disability

Supplemental Insurance

Job summary

Sapphire Care and Rehabilitation (formerly Arlington Court) seeks an Admissions Assistant/Concierge to prepare the facility for new admissions and provide accurate information to prospective residents and families.

Under supervision, you will assist in admissions assessments, coordinate with the Central Intake, and help maintain census goals while delivering exceptional customer service in a fast-paced environment.

Qualifications

• High school diploma or equivalent.
• At least three years related experience.
• Excellent communication and customer service skills.

Responsibilities

• Coordinate admissions with Central Intake and admissions team.
• Schedule admissions and notify team of expected admissions and needs.
• Ensure room readiness and necessary equipment for new admissions.
• Greet and welcome new admissions; answer questions.
• Answer phones promptly and respond to inquiries.
• Conduct admissions tours and provide facility information.
• Complete admission contracts in a timely manner.
• Maintain census culture and strive to meet census goals.

Skills

Verbal & written communication

Interpersonal skills

Sales & customer service

Organizational skills

Time management

Analytical problem solving

Task prioritization

Stress management

Microsoft Office Suite

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Sapphire Care and Rehabilitation (formerly Arlington Court) is looking for an Admissions Assistant/Concierge.

Job Summary

Under the supervision of the Administrator this role assumes responsibility and accountability of ensuring the facility is prepared for new admissions, to ensure that persons seeking information regarding admission are promptly provided with accurate and appropriate information about the facility. This role will assist in performing new admissions assessments and completing inital care conference.

Essential Job Duties & Responsibilities:

• Work closely with Central Intake to coordinate all admissions into the center.
• Schedule admissions timely and appropriately and notify required team members of expected admissions and their individual needs.
• Coordinate admission process to ensure room readiness, 1st Impressions and ensure necessary equipment is in place.
• Green new admissions, welcome them and answer any questions.
• Answer phones timely, respond to inquiries.
• Conduct tours.
• Coordinate timely admission contract completion.
• Work to maintain a census culture within the center.
• Work to maintain and exceed the census goals.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent sales and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to function well in a high-paced and at times stressful environment.
• Proficient with Microsoft Office Suite or related software.

Travel Requirements:

Some local travel may be required.

Benefits:

• Medical
• Dental
• Vision
• Company Paid Life Insurance
• Voluntary Term Life Insurance
• Long-Term & Short-Term Disability
• Supplemental Insurance

Education and Experience:

• High school diploma or equivalent.
• At least three years related experience required.