Admissions Assistant Full-Time

(Oakwood Gardens Care Center) Lily Holdings, LLC; United States; On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Life insurance

Paid time off and holidays

Training and growth opportunities

Bonus opportunities

Job summary

Oakwood Gardens Care Center is seeking a compassionate Admissions Assistant to join our team. This full‑time role supports the admissions process, coordinates documentation, and interfaces with residents, families, hospitals, and referral partners.

The position emphasizes empathetic communication, accuracy in records, and collaboration with nursing and admin teams to ensure smooth transitions for new residents.

Qualifications

• High school diploma or equivalent required.
• Experience in admissions, healthcare, skilled nursing, long‑term care, or customer service preferred.

Responsibilities

• Serve as a welcoming first point of contact for prospective residents, families, hospitals, physicians, case managers, and referral sources.
• Respond to admission inquiries promptly and professionally.
• Coordinate and schedule resident admissions, including pre-admission assessments and required documentation.
• Prepare, organize, and distribute admission packets and related forms.
• Assist with insurance verification, authorizations, benefits, and financial eligibility processes.
• Maintain accurate and current admission records per federal, state, and facility requirements.
• Provide facility tours and information to prospective residents and families.
• Collaborate with nursing, social services, therapy, dietary, business office, and administrative staff to prepare for new admissions.
• Communicate admission details and special resident needs to appropriate departments.
• Help residents and families understand the admission process and respond to questions with patience and professionalism.
• Maintain confidentiality of resident, applicant, and facility information.

Skills

Customer service

Communication

Organization

Healthcare knowledge

Attention to detail

Microsoft Office

Education

High school diploma or equivalent

Tools

PointClickCare

Job description

Admissions Assistant – Full-Time

Oakwood Gardens Care Center Pay Range: $19.50–$20.00 per hour, based on experience

Help Make Every New Resident Feel Welcome

Oakwood Gardens Care Center is seeking a compassionate, organized, and customer-focused Full-Time Admissions Assistant to join our team. This position plays an essential role in creating a smooth, efficient, and welcoming transition for new residents and their families. Working closely with the Admissions Coordinator and interdisciplinary team, the Admissions Assistant helps coordinate each admission while providing responsive and empathetic support to residents, families, hospitals, and referral partners.

Essential Duties and Responsibilities

• Serve as a welcoming first point of contact for prospective residents, families, hospitals, physicians, case managers, and referral sources.
• Respond to admission inquiries promptly and professionally.
• Coordinate and schedule resident admissions, including pre-admission assessments and required documentation.
• Prepare, organize, and distribute admission packets and related forms.
• Assist with insurance verification, authorizations, benefits, and financial eligibility processes.
• Follow up with hospitals, physicians, case managers, and referral sources to obtain complete and timely clinical information.
• Maintain accurate and current admission records in accordance with federal, state, and facility requirements.
• Provide facility tours and information to prospective residents and families.
• Collaborate with nursing, social services, therapy, dietary, business office, and administrative staff to prepare for new admissions.
• Communicate admission details and special resident needs to appropriate departments.
• Help residents and families understand the admission process and respond to questions with patience and professionalism.
• Maintain the confidentiality of resident, applicant, and facility information.
• Support census development, marketing, and community outreach activities as needed.
• Assist with administrative duties, reports, phone calls, filing, scanning, and data entry.
• Perform additional duties as assigned.

Qualifications

• High school diploma or equivalent required.
• Previous experience in admissions, healthcare, skilled nursing, long‑term care, or customer service strongly preferred.
• Knowledge of Medicare, Medi‑Cal, Medicaid, managed care, and insurance verification processes preferred.
• Experience with PointClickCare or another electronic health record system is a plus.
• Proficiency in Microsoft Office and general computer applications.
• Excellent communication, interpersonal, and customer‑service skills.
• Strong organizational skills and attention to detail.
• Ability to prioritize multiple responsibilities in a busy, fast‑paced environment.
• Ability to handle sensitive information with confidentiality and professionalism.
• Compassionate and positive approach when working with residents and families.
• Dependable attendance and a strong commitment to teamwork.

Physical Requirements

This position requires frequent sitting, standing, walking, computer use, and telephone communication. The employee may occasionally be required to lift or carry items weighing up to 25 pounds. The role also requires the ability to remain focused and organized in a busy environment. Reasonable accommodations may be made for qualified individuals with disabilities.

Why Join Oakwood Gardens Care Center?

• Competitive pay of $19.50–$20.00 per hour, based on experience
• Full‑time employment
• Medical, dental, and vision insurance
• 401(k) retirement plan
• Life insurance
• Paid time off and paid holidays
• Training and professional growth opportunities
• Reward and bonus opportunities
• Supportive leadership and a collaborative team environment
• Meaningful work helping residents and families during an important transition

Benefits are subject to eligibility requirements and facility policy.

We are an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other legally protected status.

PACS is revolutionizing the delivery and leadership of post-acute healthcare and support services across the country. Originally founded in 2013, the organization now consists of hundreds of independent operating subsidiaries, as well as ancillary and support services. We bring a proven model of mission-driven care that balances access to a national network of support and resources with local decision making. In addition, PACS helps connect exceptional people with premier healthcare careers across the country. We focus on finding innovative and effective team members based on their qualifications, experience, geographic preferences, and personality fit with the existing facility staff and culture.

We celebrate diversity and are committed to creating an inclusive environment for all employees.

We welcome applicants of every race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, and any other protected characteristic.

Employment decisions are based on qualifications, merit, and business needs.