Admissions Assistant

PACS; Tennessee; On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) plan with employer match

Paid time off and holidays

Job summary

Sullivan Park Care Center is seeking an Admissions Assistant to support the admissions process for new residents and families. This role partners with the Admissions Coordinator and interdisciplinary teams to ensure a smooth, empathetic, and compliant admissions experience.

Responsibilities include scheduling admissions, verifying insurance, and maintaining accurate records while providing tours and information to prospective residents.

Qualifications

• Prior experience in admissions, healthcare, or long-term care preferred.
• Knowledge of Medicare, Medicaid, and insurance verification processes.
• Strong communication, interpersonal, and customer service skills; highly detail-oriented.
• Proficiency in Microsoft Office and EHR systems.

Responsibilities

• Serve as first contact for prospective residents, families, hospitals, and referral sources.
• Coordinate and schedule admissions, including pre-admission assessments and documentation.
• Maintain accurate and up-to-date records in accordance with federal, state, and facility regulations.
• Assist with insurance verifications, authorizations, and financial eligibility processes.
• Provide facility tours and information to prospective residents and their families.
• Collaborate with nursing, social services, and administrative staff to ensure a seamless admission experience.
• Prepare and distribute admission packets and required documentation.
• Follow up with hospitals, physicians, and case managers to ensure timely and complete transfer of information.
• Support marketing and outreach efforts as needed.

Skills

Communication skills

Organizational skills

Confidentiality & professionalism

Education

Experience in admissions/healthcare

Tools

Microsoft Office

EHR systems

Job description

General Purpose

The Admissions Assistant plays a vital role in ensuring a smooth and welcoming transition for new residents and their families. This position supports the Admissions Coordinator and collaborates with interdisciplinary teams to facilitate efficient and empathetic admissions processes.

Essential Duties

• Serve as the first point of contact for prospective residents, families, hospitals, and referral sources.
• Coordinate and schedule resident admissions, including pre-admission assessments and documentation.
• Maintain accurate and up-to-date records in accordance with federal, state, and facility regulations.
• Assist with insurance verifications, authorizations, and financial eligibility processes.
• Provide facility tours and information to prospective residents and their families.
• Collaborate with nursing, social services, and administrative staff to ensure a seamless admission experience.
• Prepare and distribute admission packets and required documentation.
• Follow up with hospitals, physicians, and case managers to ensure timely and complete transfer of information.
• Support marketing and outreach efforts as needed.

Supervisory Requirements

No supervisory requirements.

Qualification

Education and/or Experience

• Prior experience in admissions, healthcare, or long-term care setting strongly preferred.
• Knowledge of Medicare, Medicaid, and insurance verification processes.
• Excellent communication, interpersonal, and customer service skills.Strong organizational skills and attention to detail.
• Proficiency in Microsoft Office and electronic health record (EHR) systems.
• Ability to handle sensitive information with confidentiality and professionalism.

Physical Demands

• Frequent sitting, standing, and walking
• Occasional lifting up to 25 lbs
• Regular use of computer and phone
• Ability to focus in a busy environment
• Clear communication and attention to detail required

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually low to moderate.

Summary of Benefits

We are proud to offer our staff low monthly premium payments for employees and dependents will be as follows:

• Medical, Dental, Vision
• 401(k) plan with employer match
• Generous paid time off for vacation accruing at 4 hours a month, 48 FT or 40 PT annually recurring sick day hours prorated based on hire date, and 7 paid Holidays each year.

EOE/M/F/VETS/DISABLED – At Sullivan Park Care Center, it is our promise to personally touch lives every day. It is a philosophy of caring based on our core values Excellence, Trust, Accountability, Mutual Respect, and Love, that are at the center of all that we do. We are committed to a diverse and inclusive workforce that represents all of us, coming from different experiences, cultures, backgrounds, and viewpoints. Inclusion is the way we treat one another and how we celebrate what makes us different.

Pay: 25.00-27.00 per hour depending on experience and education.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other legally protected status.