Admissions Assistant

Acadia Healthcare; Pittsburgh (Allegheny County); On-site; USD 32,000 - 42,000; Full time

Job summary

Acadia Healthcare's Southwood Psychiatric Hospital in Pittsburgh seeks an Admissions/Registration professional to manage intake for children and adolescents across programs. You will greet patients, perform data entry, coordinate with insurance companies, and guide new arrivals through forms and admissions processes.

The role emphasizes patient safety, empathetic service, and accurate documentation in medical records, with responsibilities including notification of clinical staff, scheduling,

Qualifications

• Bachelor’s degree preferred; Social Services field is a plus.
• One or more years’ experience in healthcare preferred.
• CPR and de-escalation/restraint certification required.

Responsibilities

• Greet and search new patients and those transporting patients upon arrival.
• Handle data entry, insurance claims communication, and phones.
• Complete admission paperwork and escort patients to the appropriate location.
• Maintain accurate patient information in medical records and systems.
• Ensure patient safety and provide empathetic, professional service.
• Notify clinical staff of arrivals and coordinate with staff as needed.

Skills

Data entry

Customer service

Clerical skills

Communication skills

Education

Bachelor's degree preferred

Social Services background a plus

Job description

Southwood Psychiatric Hospital offers comprehensive mental health treatment programs for children and adolescents ages 3-21 whose lives have been disrupted by mental illness. Our facility located in the South Hills of Pittsburgh, Pennsylvania, provides many levels of care to help children or adolescent start healing from the mental health challenge they are facing.

We are looking for an individual experienced in the Azdmissions area to join our Team.

Purpose Statement

Responsible for the admission and registration of incoming patients.

Essential Functions

• Greet and search new patients and those transporting patients upon arrival.


• Responsible for clerical duties such as managing paperwork, handling data entry, engaging with insurance companies over claims, and answering phones.


• Complete the paperwork necessary to admit the patient to the assigned program and explain forms prior to patient signing, notify the clinical lead of the patient’s arrival, and escort the patient and documentation to the appropriate location within the facility.


• Efficient and accurate completion of the admission process of patients and the timely distribution of the paperwork necessary to notify staff of the arrival/transfer of each patient.


• Ensure all required patient information is received and processed and necessary appointments are made with the proper behavioral or medical health personnel.


• Demonstrate a positive, empathetic, and professional attitude toward customers always.


• When a patient’s needs are not met, acknowledge and work to resolve complaints. Recognize that patient safety is a top priority.


• Demonstrate a sense of urgency related to the importance of patient safety and provide excellent customer service.


• Ensure the well-being of patients and provide a positive, supportive, and structured environment.


• Responsible for conducting safety checks and ensuring that supervision is conducted at 15-minute intervals, as noted in special precautions, or in accordance with individualized supervision guidelines as needed.


• Document timely, accurate, and appropriate clinical information in patients’ medical records and inpatient registration or other technology systems.


• Assist in providing a safe, secure, clean and, comfortable environment for patients, significant others and, staff.


• Interact routinely with patients, observe behaviors, and communicate significant observations to admissions staff.


• May obtain patient’s vital signs, height, and weight as assigned and document in the patient record.


• Engage patients in activities and interactions designed to encourage the achievement of the treatment goals.


• Assist incoming patients/family members with contraband searches, and itemizing belongings and valuables when needed.


• Complete and maintain required documentation.


• Assist with follow-up and paperwork as required on incidents and events that may take place in the facility.


• May provide transportation for the patient, or coordinate transportation with an appropriate staff member.


• Recognize that patient safety is a top priority.


• Data Entry

Other Functions

• Perform other functions and tasks as assigned.

Education/Experience/Skill Requirements

• Bachelor’s degree is preferred; Social Services field is a plus.


• One or more years’ experience in healthcare preferred.

Licenses/Designations/Certifications

• CPR and de-escalation/restraint certification required (training available upon hire and offered by facility).


• First aid may be required based on state or facility.

While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties from particular jobs when circumstances (e.g. emergencies, changes in workload, rush jobs or technological developments) dictate. We are committed to providing equal employment opportunities to all applicants for employment regardless of an individual’s characteristics protected by applicable state, federal and local laws.