Admissions Assistant

Acadia; Philadelphia (Philadelphia County); On-site; USD 34,000 - 52,000; Full time

Job summary

Belmont Behavioral Health System in Philadelphia is seeking an Admissions Assistant who will provide personal care services to patients under clinical leadership, with a focus on empathy, safety, and excellent customer service.

You will conduct safety checks, document clinical information, assist with activities of daily living, coordinate transportation, and support nursing staff to ensure a safe, positive environment.

Qualifications

• High school diploma or equivalent required.
• College degree preferred.
• Minimum 2 years experience working with the specific population of the facility preferred.
• CPR and de-escalation and restraint certification required.

Responsibilities

• Demonstrate urgency regarding patient safety and provide excellent customer services.
• Ensure well-being of patients and provide a positive, supportive environment.
• Conduct safety checks with 15-minute supervision intervals.
• Document clinical information in patient records.
• Assist patients with activities of daily living as needed.
• Interact with patients and communicate observations to nursing staff.
• Facilitate patient education and rehabilitation groups.
• Maintain required documentation and assist with incident paperwork.

Skills

Empathy

Patient care

Documentation

Education

High school diploma or equivalent

College degree

Tools

CPR certification

First aid training

Job description

Overview

Admissions Assistant

Belmont Behavioral Health System has been a trusted source of superior service for more than 75 years. To ensure that we are best prepared to provide the highest quality of care to individuals and families in the Philadelphia area for decades to come, we have moved into a brand-new building.

Hiring for an Admissions Assistant responsible for providing personal care services to patients at the facility under the direction of clinical or nursing leadership. Demonstrate a positive, empathetic and professional attitude towards customers always. When patient needs are not met, acknowledge and work to resolve complaints. Recognize that patient safety is a top priority.

Responsibilities

ESSENTIAL FUNCTIONS:

• Demonstrate a sense of urgency related to the importance of patient safety and provide excellent customer services.
• Ensure the well-being of patients and provide a positive, supportive and structured environment.
• Responsible for conducting safety checks and ensuring that supervision is conducted at 15 minute intervals, as noted in special precautions, or in accordance with individualized supervision guidelines as needed.
• Document timely, accurate and appropriate clinical information in patient's medical record.
• Assist in providing a safe, secure and comfortable environment for patients, significant others and staff.
• Interact routinely with patients, observe behaviors and communicate significant observations to nursing staff.
• May oversee or assist patients with activities of daily living, including toileting, bathing, dressing, grooming, oral hygiene, meals, snacks, hydration and changing bed linens.
• May obtain patient's vital signs, height and weight as assigned and document in patient record.
• Facilitate patient educational-rehabilitative groups which cover a variety of topics including social skills, coping skills, anger management and independent living skills.
• Engage patients in activities and interactions designed to encourage achievement of treatment goals.
• Complete and maintain required documentation. Assist with follow-up and paperwork as required on incidents and events that may take place in the facility.
• May provide transportation for patient or coordinate transportation with appropriate staff member.
• Demonstrate a positive, empathetic and professional attitude towards customers always. When patient needs are not met, acknowledge and work to resolve complaints. Recognize that patient safety is a top priority.

OTHER FUNCTIONS:

• Perform other functions and tasks as assigned.

Qualifications

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:

• High school diploma or equivalent required. College degree preferred.
• Minimum 2 years experience working with the specific population of the facility preferred.

LICENSES/DESIGNATIONS/CERTIFICATIONS:

• CPR and de-escalation and restraint certification required (training available upon hire and offered by facility).
• First aid may be required based on state or facility requirements.

While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties from particular jobs when circumstances (e.g. emergencies, changes in workload, rush jobs or technological developments) dictate.

We are committed to providing equal employment opportunities to all applicants for employment regardless of an individual’s characteristics protected by applicable state, federal and local laws.

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