Admissions Assistant

Lakeport Post Acute; Lakeport (CA); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Competitive compensation

Medical, dental, and vision insurance

Paid time off and holidays

Retirement plan options

Career growth and advancement

Job summary

Lakeport Post Acute is seeking an Admissions Assistant to support our admissions team and ensure a seamless transition for residents and families. You will coordinate admissions, verify insurance details, and maintain accurate documentation in a confidential environment.

This in-person, full-time role requires strong communication, organization, and interpersonal skills to interact with residents, families, hospitals, and referral sources.

Qualifications

• High school diploma or equivalent.
• Strong communication and customer service skills.
• Excellent organizational skills and attention to detail.
• Proficiency with Microsoft Office applications, including Word, Excel, Outlook, and Teams.
• Ability to maintain professionalism and confidentiality.

Responsibilities

• Serve as the first point of contact for prospective residents, families, hospitals, and referral sources.
• Coordinate and schedule admissions, including pre-admission assessments and required documentation.
• Maintain accurate resident records in compliance with federal, state, and facility regulations.
• Assist with insurance verification, prior authorizations, and financial eligibility processes.
• Conduct facility tours for prospective residents and families.
• Prepare and distribute admission packets and related paperwork.
• Collaborate with nursing, social services, therapy, and administrative teams to ensure a smooth admission process.
• Follow up with hospitals, physicians, case managers, and referral sources to obtain and exchange required information.
• Support census development, marketing initiatives, and community outreach efforts as needed.
• Maintain strict confidentiality and compliance with HIPAA regulations.
• Perform other duties as assigned.

Skills

Communication skills

Customer service

Organizational skills

Confidentiality

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Now Hiring: Admissions Assistant

Location: Lakeport, CA

Employment Type: Full-Time

Pay Rate: $20.00 - $30.00 per hour, depending on experience

Join Our Team!

We are seeking a compassionate, organized, and customer-focused Admissions Assistant to support our admissions team in providing a seamless and welcoming experience for residents and their families. This position is ideal for someone who enjoys building relationships, managing details, and helping others during important transitions.

As the Admissions Assistant, you will work closely with the Admissions Coordinator and interdisciplinary team to coordinate admissions, assist with insurance verification, and ensure all required documentation is completed accurately and efficiently.

Key Responsibilities

• Serve as the first point of contact for prospective residents, families, hospitals, and referral sources.
• Coordinate and schedule admissions, including pre-admission assessments and required documentation.
• Maintain accurate resident records in compliance with federal, state, and facility regulations.
• Assist with insurance verification, prior authorizations, and financial eligibility processes.
• Conduct facility tours for prospective residents and families.
• Prepare and distribute admission packets and related paperwork.
• Collaborate with nursing, social services, therapy, and administrative teams to ensure a smooth admission process.
• Follow up with hospitals, physicians, case managers, and referral sources to obtain and exchange required information.
• Support census development, marketing initiatives, and community outreach efforts as needed.
• Maintain strict confidentiality and compliance with HIPAA regulations.
• Perform other duties as assigned.

Qualifications

Required:

• High school diploma or equivalent.
• Strong communication and customer service skills.
• Excellent organizational skills and attention to detail.
• Proficiency with Microsoft Office applications, including Word, Excel, Outlook, and Teams.
• Ability to maintain professionalism and confidentiality.

Preferred:

• Previous experience in admissions, healthcare, skilled nursing, long-term care, or a related healthcare setting.
• Knowledge of Medicare, Medicaid, managed care, and insurance verification processes.
• Experience with Electronic Health Record (EHR) systems.

Physical Requirements

• Frequent sitting, standing, and walking.
• Regular use of computers, phones, and office equipment.
• Occasional lifting of up to 25 pounds.
• Ability to maintain focus and accuracy in a fast-paced environment.

Benefits

Eligible full-time employees may receive:

• Competitive compensation
• Medical, dental, and vision insurance
• Paid time off and holidays
• Retirement plan options
• Career growth and advancement opportunities
• Supportive team-oriented work environment

Salary: $20.00 - $30.00 per hour, depending on experience

Schedule: Full-Time

Work Location: In Person

We are an Equal Opportunity Employer and value diversity in our workplace.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other legally protected status.