Admissions and Provider Recruitment Coordinator

Candeo; Johnston (IA); Hybrid; USD 52,000 - 76,000; Full time

Job summary

Candeo is seeking a Service Manager to oversee and coordinate delivery of support services, ensuring high standards of care across our client base in Iowa.

The Admissions and Provider Recruitment Coordinator role focuses on recruiting host home providers, reviewing applications, conducting interviews, coordinating client matching meetings with the admissions manager, and partnering with HR on background checks and status updates.

Qualifications

• Bachelor’s degree in human services, social work, healthcare administration, or related field (or equivalent experience).
• Experience with independent contractors, host home services, or HCBS services preferred.
• Strong organizational and documentation skills.
• Ability to conduct interviews, home assessments, and training sessions independently.
• Knowledge of confidentiality, compliance, and regulatory standards.
• Valid Iowa Driver’s License.
• Ability to pass criminal history, motor vehicle, child abuse, dependent adult abuse and sex offender registry background checks.

Responsibilities

• Recruit host home providers: interviews, evaluate applications, inspections.
• Coordinate client matching meetings and onboarding.
• Maintain documentation for onboarding and approvals.
• Coordinate with HR on background checks and status updates.
• Collaborate with Admissions Manager to match clients with providers.
• Assist in scheduling orientations and client-provider meetings.

Skills

Attention to detail

Communication and relationship-buildin

Time management and prioritization

Collaboration across departments

Problem-solving and decision-making

Physical and emotional regulation

High level of literacy in spoken and

Ability to negotiate and handle confli

Ability to be flexible to meet organiz

Proficient in Microsoft software and

Travel within Polk County and surroun

Education

Bachelor’s degree in human services, social work, healthcare administration, or related field (or equivalent experience)

Tools

Microsoft Office

Job description

Description

Description

Candeo is a Not to Profit organization committed to enhancing the lives of individuals with diverse abilities. We provide comprehensive support services tailored to meet the unique needs of each person we serve, empowering them to lead fulfilling lives within their communities. At Candeo, we prioritize fostering a work culture that is safe, supportive, inclusive, flexible, and conducive to learning. Our mission is to uphold these principles every day.

We're seeking a dedicated and experienced Service Manager who share our commitment to our mission, vision, and values to join our team. The Service Manager will play a crucial role in overseeing and coordinating the delivery of support services to our clients, ensuring the highest standards of care and support are maintained.

Employment Status- Salaried Non-exempt

Position Summary

The Admissions and Provider Recruitment Coordinator is responsible for recruiting host home providers, including reviewing applications, conducting interviews and home inspections, coordinating client matching meetings with the admissions manager, and partnering with HR to monitor background check and status updates. The position serves as the central operational link between host home providers, admissions, and administrative oversight. This position will also process and conduct client interviews across all service lines including employment services, daily and hourly SCL, IRSH and host homes.

Essential Duties and Responsibilities

Host Home Provider Recruitment

• Conduct initial interviews with prospective Independent Contractors
• Review and evaluate IC applications for completeness, eligibility, and compliance
• Coordinate and complete home inspections to ensure service and regulatory standards are met
• Maintain documentation related to IC onboarding and approval status
• Complete IC reference checks
• Schedule and attend introductions of IC to potential client matches
• Track meeting between IC and potential client matches
• Schedule and attend orientations once matches are approved

Matching Providers to Clients

• Collaborate closely with Admissions Manager to match individuals seeking services with appropriate host homes
• Participate in matching discussions and provide input on provider capacity, skills, and home environment
• Support Host Home team in identifying emergency placements as needed

Essential Duties and Responsibilities

• Review and evaluate applications for completeness, eligibility, and compliance (host home providers and client applications across all services)
• Conduct initial interviews with prospective host home providers and clients across all service lines
• Coordinate and complete home inspections to ensure service and regulatory standards are met
• Maintain documentation related to host home providers onboarding and approval status
• Complete host home provider reference checks in collaboration with HR
• Coordinate and attend matching/roommate meetings as needed.
• Collaborate closely with the admissions manager and host home administrator to match individuals receiving services with appropriate host homes
• Participate in matching discussions and provide input on provider capacity, skills, and home environment
• Support Host Home team in identifying emergency placements as needed
• Maintain up-to-date records of active Independent Contractors
• Collaborate with HR to track and maintain an accurate list of active Relief Workers, including eligibility and training status
• Support compliance audits and internal reviews related to IC contracts
• Coordinate orientations with clients and their teams by scheduling, preparing paperwork and attending meetings

Core Competencies:

• Attention to detail
• Communication and relationship-building
• Time management and prioritization
• Collaboration across departments
• Problem-solving and decision-making
• Physical and emotional regulation
• High level of literacy in spoken and written English
• Ability to negotiate and handle conflict as necessary
• Ability to be flexible to meet organizational needs
• Proficient in Microsoft software and applications
• Travel within Polk County and surrounding areas

Requirements

Qualifications

Required:

• Bachelor’s degree in human services, social work, healthcare administration, or related field (or equivalent experience)
• Experience working with independent contractors, host home services, or HCBS services preferred
• Strong organizational and documentation skills
• Ability to conduct interviews, home assessments, and training sessions independently
• Knowledge of confidentiality, compliance, and regulatory standards
• Valid Iowa Driver’s License
• Proof of 50/100/50K Automobile Insurance
• Working cell phone
• Ability to pass criminal history, motor vehicle, child abuse, dependent adult abuse and sex offender registry background checks
• Possession of a motor vehicle that meets the required operational and maintenance guidelines, in accordance with the Iowa Department of Transportation motor vehicle safety standards and Candeo’s Motor Vehicle Guidelines

Preferred:

• Experience in host home or community-based service models
• Training or adult education facilitation experience
• Familiarity with contract tracking and compliance systems