Admissions and Enrollment Operations Specialist

University of Rochester; United States; On-site; USD 56,000 - 79,000; Full time

Job summary

The Admissions and Enrollment Operations Specialist at the University of Rochester is responsible for developing, implementing, and evaluating graduate admissions and enrollment strategies across SAS and Hajim. The role provides strategic oversight of admissions operations, outreach, and CRM-supported communications.

Reporting to the SAS/Hajim Assistant Dean of Graduate Education and Postdoctoral Affairs, the specialist collaborates with academic departments to drive data-informed recruitment

Qualifications

• Experience in graduate admissions processes and enrollment management.
• Ability to develop and implement recruitment initiatives and outreach strategies.
• Proficiency in CRM-based communications and data-driven planning.

Responsibilities

• Develop, implement, and evaluate graduate admissions strategies to support enrollment goals.
• Coordinate admissions processes from inquiry through enrollment with accuracy and compliance.
• Manage outreach, communications, and CRM activities to improve yield and recruitment.
• Collaborate with academic partners and internal units on recruitment initiatives.

Skills

Graduate admissions

Enrollment strategy

CRM communications

Data-informed planning

Tools

Slate CRM

Enrollment analytics tools

Job description

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Location (Full Address):

435 Alumni Rd, Rochester, New York, United States of America, 14627

Opening:

Worker Subtype:
Regular
Time Type:
Full time
Scheduled Weekly Hours:
40
Department:
210200 Deans Office - SAS
Work Shift:
UR - Day (United States of America)
Range:
UR URG 109 H
Compensation Range:
$27.16 - $38.03

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

Responsibilities

The Admissions and Enrollment Operations Specialist is responsible for developing, implementing, and evaluating graduate admissions and enrollment strategies that support recruitment, application completion, matriculation, and student engagement goals for graduate programs in the School of Arts & Sciences (SAS) and the Hajim School of Engineering & Applied Sciences (Hajim). The position serves as a subject matter expert in graduate admissions processes and enrollment management, providing strategic oversight of admissions operations, prospective student outreach, recruitment initiatives, and CRM-supported communications. The position reports to the SAS/Hajim Assistant Dean of Graduate Education and Postdoctoral Affairs, is accountable to the Director of Masters Admissions in Enrollment Strategy & Operations and collaborates with academic departments while exercising independent judgment in admissions process administration, enrollment strategy execution, and data-informed recruitment planning.

ESSENTIAL FUNCTIONS

Strategic Recruitment and Enrollment Management

• Research, develop, and implement strategic recruitment initiatives designed to attract and enroll highly qualified graduate students.
• Plan and execute recruitment activities for assigned populations and programs, including virtual and in-person outreach efforts.
• Advise prospective students regarding admissions requirements, application processes, funding opportunities, and enrollment options.
• Develop and maintain relationships with academic partners, university stakeholders, and external organizations to support recruitment objectives.
• Develop and maintain relationships with academic partners, university stakeholders, and external organizations to support recruitment objectives.
• Represent the University at recruitment events, information sessions, conferences, and other enrollment-related programs as needed.
• Support campus visits, information sessions, webinars, and student engagement activities designed to enhance yield and enrollment outcomes.

Admissions and Application Management

• Coordinate and oversee graduate admissions processes from inquiry through enrollment.
• Monitor applicant progress and implement outreach strategies for admitted, deferred, and inactive applicant populations.
• Process admissions decisions, melts, and deferrals for School of Arts & Sciences (SAS) and Hajim School graduate programs, ensuring accuracy, timeliness, and compliance with institutional policies and procedures.
• Maintain current knowledge of graduate admissions policies, procedures, and enrollment regulations.

Communications and Enrollment Outreach

• Develop and execute communications strategies throughout the prospective student lifecycle.
• Create targeted communication campaigns to support inquiry generation, application completion, admission acceptance, and enrollment conversion.
• Collaborate with student ambassadors, faculty, and staff to deliver personalized engagement opportunities for prospective students.
• Manage admissions-related communications, digital content, and enrollment communications within CRM and university platforms.

Enrollment Systems, CRM, and Reporting

• Serve as a functional expert in SAS and Hajim for Slate CRM in support of admissions and enrollment objectives.
• Develop and maintain recruitment reports, dashboards, and enrollment analyses to support strategic decision-making by the school graduate dean.
• Monitor admissions and enrollment trends and provide recommendations to improve recruitment effectiveness and operational efficiency.
• Ensure data integrity and compliance through ongoing management of admissions records and enrollment data.
• Support admissions workflow enhancements, process improvements, user training, and system optimization efforts.

Fellowship and Scholarship Administration

• Manage graduate fellowship application and nomination processes.
• Support the school graduat