Admissions and Customer Service Coordinator

Socket.dev; Gahanna (OH); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

DailyPay access to wages

Medical insurance

Vision and dental insurance

Paid time off

Paid holidays

Life insurance

401(k) or 403(b) with company match

Tuition Assistance

Employee Assistance Program (EAP)

Job summary

The Otterbein SeniorLife Admissions and Customer Service Coordinator will work with the facility team to ensure an outstanding experience for elders and families during their stay. The role focuses on hospitality, smooth admissions, and accurate information flow across departments.

You will coordinate tours, room readiness, and initial payments while building relationships with referral partners and internal teams.

Qualifications

• Must have high school diploma or GED; associates/bachelors preferred.
• 1–3 years in customer service; healthcare or long-term care experience a plus.
• Strong critical thinking and prioritization skills; able to multitask in a busy environment.
• Excellent relationship-building and communication capabilities.

Responsibilities

• Provide extraordinary customer service to elders and families throughout their stay.
• Collaborate with internal departments to facilitate admissions and address needs or barriers.
• Develop relationships with internal and external customers to increase referrals.
• Support elder and team through the admission process and information flow.

Skills

Customer service

Relationship building

Multitasking

Critical thinking

Education

High School diploma/GED

Job description

Now Offering DailyPay

At Otterbein, you are not an “employee.” You are a partner in caring because we are all partners working together for a goal. We believe in person-centered care that honors the residents and the choices they make. Otterbein partners are dedicated to providing the highest level of compassionate, and quality care. Join our team of Partners who are talented, kind, wise, funny, spirited, generous, endearing, and so much more.

Overview:

The Otterbein SeniorLife Admissions and Customer Service Coordinator will work with the facility team to insure a outstanding experience for all elders and their families during their short or long term stay at our industry leading Greenhouse model of care.

Key Responsibilities:

• Provide extraordinary customer service to all incoming elders and families and ongoing throughout the elders stay
• Collaborate with internal departments to facilitate smooth / successful Admissions and communicate current needs or barriers to address
• Develop and maintain strong relationships with all internal and external customers to yield an increased share of satisfied patient referrals from targeted referral partners
• Act as key support to elder and team through the internal admission process.
• Facilitate flow of information regarding new admissions and census changes between departments.
• Provide tours and information, as needed to prospective Elders and Rehab Guests and their families.
• Ensure “Room readiness” for admissions – manage First Impressions; create welcome package
• Responsible for collecting initial payment at the facility from new or transitioning Elders / families.
• Order supplies and specialized equipment as needed to facilitate new Admissions and ensure returns are done
• Facilitate the gathering of report information for long-term new Admissions
• Ensure completion of Patient Inventory assessment

Education: High School diploma/GED required. Prefer Associates or Bachelors Degree

Experience and Qualifications:

• Prefer 1-3 years of related work experience in customer service; significant plus if experience in Long Term Care or other Healthcare Setting
• Critical thinking skills
• Must be able to prioritize/multi task
• Good at building relationships

BENEFITS*

• Medical insurance with free virtual doctor visits
• Vision and dental insurance
• Paid Time off that accrues immediately
• Paid Holidays
• Life insurance
• Retirements Savings with a 401(k) or 403(b) with company match
• Access up to 100% of your net earned based wages daily through DailyPay
• Employee sponsored fund for employees in need
• Employee Assistance Program (EAP)
• Tuition Assistance

*Some benefits are based on hours worked

Why work for Otterbein SeniorLife:

For more than 100 years, Otterbein has provided senior housing options rooted in respect and community. We’re a non-profit 501(c)(3) health and human service organization, so our values and initiatives are focused on serving our residents.

Otterbein SeniorLife consists of lifestyle communities, revolutionary small house neighborhoods, home health, and hospice care in Ohio and Indiana. We offer different lifestyle options for seniors through independent living, assisted living, skilled nursing, rehab, memory support, respite care, in-home care, and hospice services.