Admissions and Customer Service Coordinator

Otterbein SeniorLife; Gahanna (OH); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical insurance

Paid Time Off

401(k) or 403(b) with company match

DailyPay access

Job summary

The Otterbein SeniorLife Admissions and Customer Service Coordinator will work with the facility team to insure a outstanding experience for all elders and their families during their short or long term stay at our industry leading Greenhouse model of care.

Responsibilities include providing extraordinary customer service, coordinating with internal departments to facilitate admissions and addressing current needs, and building strong relationships to yield increased referrals from partners

Qualifications

• High school diploma or GED required; associates or bachelor’s degree preferred.
• 1-3 years of related customer service work; healthcare or long-term care experience is a plus.
• Strong prioritization and multitasking abilities; good relationship-building skills.

Responsibilities

• Provide extraordinary customer service to elders and families throughout their stay.
• Collaborate with internal departments to facilitate admissions and communicate needs or barriers.
• Develop and maintain relationships to increase referrals from partners.
• Support elder and team through the admissions process and ensure smooth intake.
• Coordinate information flow for new admissions and census changes.

Skills

Customer service

Critical thinking

Multitasking

Relationship building

Education

High School diploma/GED

Associates or Bachelors preferred

Job description

Now Offering DailyPay**

At Otterbein, you are not an “employee”. You are a partner in caring because we are all partners working together for a goal. We believe in person-centered care that honors the residents and the choices they make. Otterbein partners are dedicated to providing the highest level of compassionate, and quality care. Join our team of Partners who are talented, kind, wise, funny, spirited, generous, endearing, and so much more.

Overview:

The Otterbein SeniorLife Admissions and Customer Service Coordinator will work with the facility team to insure a outstanding experience for all elders and their families during their short or long term stay at our industry leading Greenhouse model of care.

Key Responsibilities:

• Provide extraordinary customer service to all incoming elders and families and ongoing throughout the elders stay
• Collaborate with internal departments to facilitate smooth / successful Admissions and communicate current needs or barriers to address
• Develop and maintain strong relationships with all internal and external customers to yield an increased share of satisfied patient referrals from targeted referral partners
• Act as key support to elder and team through the internal admission process.
• Facilitate flow of information regarding new admissions and census changes between departments.
• Provide tours and information, as needed to prospective Elders and Rehab Guests and their families.
• Ensure “Room readiness” for admissions – manage First Impressions; create welcome package
• Responsible for collecting initial payment at the facility from new or transitioning Elders / families.
• Order supplies and specialized equipment as needed to facilitate new Admissions and ensure returns are done
• Facilitate the gathering of report information for long-term new Admissions
• Ensure completion of Patient Inventory assessment

Education:

High School diploma/GED required. Prefer Associates or Bachelors Degree.

Experience and Qualifications:

• Prefer 1-3 years of related work experience in customer service; significant plus if experience in Long Term Care or other Healthcare Setting
• Critical thinking skills
• Must be able to prioritize/multi task
• Good at building relationships

BENEFITS:

• Medical insurance with free virtual doctor visits
• Vision and dental insurance
• Paid Time off that accrues immediately
• Paid Holidays
• Life insurance
• Retirements Savings with a 401(k) or 403(b) with company match
• Access up to 100% of your net earned based wages daily through DailyPay
• Employee sponsored fund for employees in need
• Employee Assistance Program (EAP)
• Tuition Assistance
• Some benefits are based on hours worked

Why work for Otterbein SeniorLife:

For more than 100 years, Otterbein has provided senior housing options rooted in respect and community. We’re a non‑profit 501(c)(3) health and human service organization, so our values and initiatives are focused on serving our residents.

Otterbein SeniorLife consists of lifestyle communities, revolutionary small house neighborhoods, home health, and hospice care in Ohio and Indiana. We offer different lifestyle options for seniors through independent living, assisted living, skilled nursing, rehab, memory support, respite care, in‑home care, and hospice services.