Admissions Advisor I

Everspring Inc.; Chicago (IL); On-site; USD 24,796 - 35,817; Full time

Benefits offered by this job

Hybrid work arrangement

Parental leave

Health insurance

FSA

HSA dental

Short‑term and long‑term disability

401(k) with employer match

Job summary

Everspring Inc. in Chicago offers a hybrid Admissions Advisor I role to guide online students through the enrollment process, build relationships, and ensure a high-quality learner experience.

This hourly position reports to the Associate/Director of Admissions and requires in-office presence at least two days per week with strong communication and consultative skills to support prospective students.

Qualifications

• Bachelor's degree required.
• 0–2 years in consultative sales, customer service, or recruiting in an online environment.
• Ability to work non-standard shifts for student support coverage.
• Excellent oral and written communication.
• Passion for education and helping students achieve goals.
• Demonstrated ability to manage time with multiple priorities.
• Ability to implement feedback from manager through coaching.

Responsibilities

• Communicate with prospective students via phone, chat, SMS, and/or email.
• Demonstrate program expertise and guide admissions decisions.
• Cultivate relationships with potential students and build trust.
• Explain program differentiators and value of Everspring programs.
• Maintain and update the student database to track progress in the admissions process.
• Guide applicants to meet deadlines and forecast data for admissions management.
• Keep prospective students engaged and informed about responsibilities during the process.
• Collaborate within a team and across cross‑functional departments.

Skills

Communication skills

Consultative sales

Customer service

Time management

Education

Bachelor's Degree

Job description

Position

Admissions Advisor I

Overview

This hourly role reports to the Associate/Director of Admissions and is located in Chicago. It offers a hybrid work environment with a minimum of two days required in the office each week. The Admissions Advisor I is responsible for guiding prospective online students through the university partner’s enrollment process, building relationships, and ensuring a high‑quality learner experience.

Responsibilities

• Communication with prospective students via phone, chat, SMS, and/or email.
• Demonstrate subject matter expertise within your assigned program. Assist and guide prospective students through the admissions process to help determine if a program is the right fit.
• Cultivate relationships with potential students while building trust and rapport.
• Exhibit outstanding communication skills, program knowledge and overall consultative effectiveness to allow prospective students to make meaningful decisions about theireducation.
• Manage and update student database tool to help track student progress through the admissions process to ensure updated and clean pipeline.
• Track and monitor student movement through the application process and guide them to meet specific deadlines.
• Provide accurate forecasting data to the admissions management.
• Maintain consistent communication with potential student to keep them engaged and aware of their responsibilities during the application process.
• Serve as a vital member of a highly collaborative, team‑oriented department.
• Demonstrate mastery of multiple programs and have strong familiarity of key competitor's program information.
• Demonstrate ability to articulate program differentiators and value of Everspring supported programs.
• Provide exemplary service level: timely response to student interest with appropriate andthrough provision of information.
• Mastery of consultative sales approach demonstrated on all observation forms.
• Attain satisfactory scores on student satisfaction surveys.
• Attain satisfactory call observation scores.

Requirements

• Bachelor's Degree from an accredited institution
• 0 to 2 years of consultative sales, customer service, or recruiting experience in an online environmentAbility to work non-standard shift for student support coverage (7-4, 8-5, 9-6, 10-7, 11-8, 12-9)
• Ability to work overtime when business needs require it (3-4 times per year during program deadlines)
• Ability to communicate effectively, both orally and in writing. Effectively represent partner on recorded webinars
• A passion for education and desire to help students achieve their educational goals
• Demonstrate ability to execute consultative and customer service relationship
• Demonstrated ability to manage time effectively with multiple priorities
• Ability to implement feedback from manager through call coaching sessions then generate positive results
• Strong collaboration with other cross‑functional teams

Benefits

• Hybrid work arrangement
• Parental leave
• Health insurance
• FSA
• HSA dental
• Short‑term and long‑term disability
• 401(k) with an employer match vested immediately
• A generous PTO plan that accrues with tenure
• Professional development
• Paid parental leave program
• Tuition reimbursement program
• Pet insurance and more!

EEO Statement

EEO Note: Everspring is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Everspring makes hiring decisions based solely on qualifications, merit, and business needs at the time.