Admissions Advisor

Herzing University; Tampa (FL); On-site; USD 55,443,000 - 91,751,000; Full time

Benefits offered by this job

Tuition waiver and reimbursement

Health insurance

Paid time off

Retirement savings plan

Job summary

Herzing University is seeking an on-campus Admissions Advisor to educate and attract prospective students through inbound and outbound calls in Tampa. You will interview applicants, discuss programs, scheduling, and time commitments, guiding them through the admissions process to ensure completion of requirements.

Responsibilities include responding to inquiries via phone, email, and chat; helping students identify the best program; coordinating admissions steps and connecting applicants to

Qualifications

• Associate's Degree or equivalent work experience.
• Bachelor's Degree or equivalent work experience.
• Minimum six months as an associate admissions advisor or related work experience in admissions, higher education, customer service or sales.

Responsibilities

• Responds to inquiries about Herzing University's courses and programs via telephone, email, text, and chat.
• Interviewing prospective students to determine motivation and needs for continuing education.
• Assist prospective students in identifying programs that match goals and explain benefits of Herzing University.
• Guide applicants through admissions, ensure required steps are completed, connect to support resources.
• Generate inquiries through outreach and community events.

Skills

Customer service

Communication

Interviewing

Sales

Phone support

Team collaboration

CRM systems

Education

Associate's Degree

Bachelor's Degree

Tools

UKG

Job description

Description

Current staff, faculty/adjunct at Herzing University: log into UKG and navigate to Menu > My self > My Company > View Opportunities to apply using the internal application process.

Position Overview

The on-Campus Admissions Advisor is responsible for educating and attracting potential students to attend Herzing University through inbound and outbound phone interactions. Provides information to prospective students on the advantages of attending Herzing University. Interviews prospective students to define program of interest, discuss scheduling, time commitment involved, etc. and ensures all aspects of the enrollment process are completed thoroughly and accurately.

HOURS

40 hours per week, Monday through Friday with hours falling between 8AM and 5PM. Some additional weekend or an evening (until 7pm) may be required based on business need. Potential for occasional travel to Orlando campus, conferences, college fairs, and recruitment/community events.

REQUIREMENTS

• Associate Admissions Advisor
  • Associate's Degree or equivalent work experience
  • A minimum of six months as an associate admissions advisor or related work experience, preferably in admissions, higher education, customer service or sales
• Admissions Advisor
  • Bachelor's Degree or equivalent work experience
  • A minimum of six months as an associate admissions advisor or related work experience, preferably in admissions, higher education, customer service or sales

The level a final candidate will be hired at will be dependent on qualifications and prior applicable experience.

COMPENSATION

COMPENSATION is determined based on the qualifications, experience, and circumstances of each hire. It is uncommon for new employees to start near the top of the salary range. The hourly pay range for this position is $19.33 to $26.16 (associate level) or $23.67 to $32.02 (advisor level).

• tuition waiver and reimbursement program
• health insurance
• paid time off
• retirement savings plan

PRIMARY DUTIES AND RESPONSIBILITIES

• Responds to inquiries for information about Herzing University's courses and programs through telephone, email, text, and chat.
• Interviewing prospective students to determine their motivation for continuing their education, understanding their career goals and needs, and helping identify potential obstacles which could hinder their educational experience.
• Helping prospective students identify the best educational program that matches their needs and goals, then sharing information about the benefits of what Herzing University offers.
• Guiding prospective students through the admissions process, responding to their questions and concerns at each step in the process, ensuring students complete the necessary admissions requirements, and connecting students to support resources.
• Generating inquiries through prospective students, current students, and the local community outreach/events.
• Other duties as assigned.

Applicants must be authorized to work for any employer in the U.S. We do not sponsor or take over sponsorship of an employment Visa at this time.

Physical Requirements

• Must be able to remain in a stationary position most of the time.
• Must be able to occasionally move around the work location.
• Must be able to communicate information and ideas so others will understand.
• Constantly operates office and/or tech equipment which may include computers, copiers, fax machines, audio/visuals.
• Frequently uses voice and hearing to communicate with students, staff or colleagues face-to-face or over the telephone.
• Visually or otherwise identify, observe and assess.
• Occasionally move, carry, or lift 10 pounds.
• Frequently positions self to maintain computer related equipment which may involve bending, stooping, kneeling, crouching, or crawling.

Herzing University is committed to providing an environment that is free from discrimination and is dedicated to fostering a culture and atmosphere of mutual respect. It provides an inclusive and collegial community where individuals are valued, heard and empowered to contribute to the effectiveness of the institution.

It is the university's practice to recruit and hire without discrimination because of skin color, gender, religion, LGBTQi2+ status, disability status, age, country of birth, veteran status, or any other status protected by law. https://www.herzing.edu/nondiscrimination-policy

Herzing University prohibits sex-based discrimination in any education program or activity that it operates. Individuals may report concerns or questions to the Title IX Coordinator. The notice of nondiscrimination is located at https://www.herzing.edu/title-ix.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.