Admission Triage Coordinator (ATC)

Michigan Medicine; Ann Arbor (MI); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Excellent benefits

Hybrid work options

Retirement match

Job summary

Michigan Medicine in Ann Arbor is seeking a Capacity Management professional to own end-to-end patient flow across Adult Hospitals, Mott, Von Voigtlander, and the ED. You will optimize transfers, coordinate with nursing and medical staff, and ensure timely, safe patient placement and progression.

The role emphasizes data-driven improvement, onboarding new staff, and collaboration to maximize throughput while adhering to clinical standards and financial guidelines.

Qualifications

• Bachelor's degree in nursing or allied health discipline.
• Minimum 2 years of clinical or capacity management experience.
• Ability to prioritize, meet deadlines, and produce detailed work.
• Strong clinical knowledge to evaluate and prioritize transfer issues.
• Discretion with confidential matters and independent judgement.

Responsibilities

• Educate and provide feedback to staff to facilitate transfers.
• Collaborate with clinicians to ensure safe, timely transfers.
• Assist in onboarding Capacity Management staff.
• Support continuous learning and professional growth.
• Analyze data to improve patient placement and throughput.
• Document events for follow-up and performance metrics.

Skills

Nursing degree

Clinical experience

Time management

Discretion

Teamwork

Education

Nursing degree

Job description

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Job Summary

Within the Capacity Management division of the Michigan Medicine Capacity Operations and Real-time Engagement Center (M2C2), the Patient Placement Coordinators coordinate and optimize patient flow across optimize patient flow across Adult Hospitals, Mott Hospital, Von Voigtlander Hospital and the Emergency Department(s) to promote quality, service excellence, patient- and family-centered care, and maximize throughput. Own end-to-end patient flow, transfer and expediter processes as well as clinical and operational issues surrounding patient placement and progression in partnership with medical and nursing staff. Admission Triage Coordinators use Michigan Medicine clinical standards and financial guidelines to maximize throughput and reimbursement potential for outside hospital transfers into Michigan Medicine.

Responsibilities

Leadership

• Educate and provide feedback to nursing and medical staff in clinical departments, inpatient units, and procedural areas to facilitate timely and safe transfers
• Support and collaborate with clinicians and receiving teams to ensure safe and timely transfers
• Participate in the orientation and training of on-boarding Capacity Management staff
• Participate in activities to promote own continued learning and professional growth

Continuous Quality Improvement

• Participate in the development, implementation and ongoing evaluation of policies, processes and procedures related to Capacity Management functions as well as outside departments to assist in process improvement to ensure the meeting or improvement of organizational goals related to Capacity Management
• Assess and evaluate new or revised systems which support Capacity Management goals and objectives.
• Recommend and facilitate improvements in patient placement, transfer or clinical expediting processes based on data analysis
• Document notable events for follow-up and make recommendations for continuous improvement
• Maintain required documentation to support continuous improvement and performance metrics

Required Qualifications

• Bachelor's degree in nursing or a related allied health discipline or equivalent combination of education and experience
• Minimum of 2 years of clinical experience, or direct capacity management experience (systems that support patient flow, transfer, clinical expediting and admission processes)
• Ability to prioritize, meet deadlines and produce detailed and accurate work
• Excellent clinical knowledge and assessment skills to evaluate and prioritize transfer issues
• Ability to assess and handle highly sensitive and confidential matters with considerable discretion and independent judgement
• Demonstrated positive work ethic and strong sense of teamwork/problem solving with co-workers

Desired Qualifications

• Master's degree in nursing, related allied health discipline or healthcare administration
• Experience facilitating patient placement, transfer or clinical expediting
• Experience with systems that support patient flow, admission, transfer, care progression and discharge processes
• Understanding of Michigan Medicine policies and procedures

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world's most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

• Excellent medical, dental and vision coverage effective on your very first day
• 2:1 Match on retirement savings

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled any time after the minimum posting period has ended.

U-M EEO Statement

The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.