Admission/Senior Admission Counselor

The Chronicle Of Higher Education, Inc.; Oxford (OH); On-site; USD 40,000 - 60,000; Full time

Job summary

The Chronicle Of Higher Education, Inc. is seeking an admission counselor to join Miami University’s Office of Admission. This position is pivotal for first-year student recruitment, involving territory management, travel, and application review. Ideal candidates should hold a Bachelor's Degree and possess strong communication and customer service skills. Responsibilities include attending recruitment events, supporting underrepresented student recruitment, and using data to meet enrollment goals. The role allows for hybrid work arrangements. Required documents are a resume and cover letter.

Qualifications

• Bachelor's Degree (must be obtained by start date).
• Knowledge of computer systems and software applications.
• Experience in recruitment or higher education preferred.

Responsibilities

• Manage a recruitment territory and conduct travel for recruitment.
• Provide exceptional customer service and guidance to prospective students.
• Participate in application review and decision-making.

Skills

Customer service

Communication skills

Relationship management

Data analysis

Event planning

Education

Bachelor's Degree

Tools

Microsoft Word

Excel

PowerPoint

Slate

Job description

Job Description Summary

Miami University’s Office of Admission seeks an energetic, creative, and collaborative individual to serve as an admission counselor for first-year recruitment. In partnership with admission team members, the admission counselor will play an integral role in meeting enrollment goals and assume the management of a first-year recruitment territory to include 6-8 weeks of travel, application review, and relationship management.

In addition to assigned territory management and collaboration on admission events and programs, this position will assist with the recruitment of underrepresented and international students. The admission counselor will assist with and coordinate on- and off-campus visits and events, including high school counselor and pre-college programs (Bridges, Summer Scholars), and manage Miami’s group visit program.

This position is eligible for work on a hybrid basis. Remote/hybrid work is not a right, but a working arrangement that can be modified or revoked by Miami University at any time for any reason.

Job Description

Essential Duties

• Knowledge of University & Brand Representation: Develop working knowledge of Miami University programs, opportunities, and policies and communicate information about the Miami brand, experience, and outcomes and its admission policies and procedures to prospective students, families, and other key influencers. Represent Miami at on- and off-campus student recruitment and yield events and campaigns. Present to audiences ranging from 20 to over 300 participants. (20%)

  Student-Centered Support: Provide exceptional customer service and personalized guidance to prospective students and their families throughout the admission process, embodying Miami's Code of Love and Honor through extraordinary hospitality and transparency. Correspond with students and their families, including the use of email, phone calls, and zoom meetings, provide presentations, and routinely fulfill counselor-on-duty responsibilities. Build and maintain relationships with school counselors within assigned territory. (20%)

  Territory Management: Manage a recruitment territory, which includes planning and conducting 8 to 12 weeks of recruitment travel, maintaining counselor relations, following up with students and families, and monitoring enrollment trends, making needed adjustments to meet enrollment goals. Continuously monitor and evaluate enrollment trends in territory. Utilize the CRM, data, industry best practices, and other forms of quantitative and qualitative feedback to inform decisions, identify areas of concern and opportunity, (20%)

  Application Review & Decision-Making: Participate in assigned electronic file review for undergraduate domestic and international first-year admission, Honors programs, and pre-college programs, adhering to all review deadlines. Conduct contextual and holistic review of undergraduate, first-year applications, recommending admission decisions in accordance with Miami University's admission policies, values, priorities, and deadlines. (20%)

  Organize, coordinate, and manage on- and off-campus recruitment events, high school counselor programs, and high-ability programming. (10%)

  Other duties as assigned. (10%)

Minimum Qualifications

Admission Counselor:

Bachelor's Degree (must be obtained by start date)

Senior Admission Counselor:

Bachelor's Degree and two or more years of recruitment cycle or experience in Admission or a Master's degree and one year of experience.

The experience may be obtained during degree completion.

Admission Counselor/Senior Admission Counselor:

Must be able to work some evenings, perform overnight and some weekend travel, transport 30-40 lbs. of recruiting materials, and possess a valid driver’s license.

Required Knowledge Skills and Abilities

Knowledge of and experience with computer systems and various software applications, including Microsoft Word, Excel, and PowerPoint

Ideal candidates will be politically savvy and diplomatic, demonstrate a proven positive work ethic and attitude, possess exceptional written and oral communication skills, dynamic group presentation skills, and proven commitment and ability to work with diverse constituencies.

Must be able to work independently and as a team member, and handle multiple tasks simultaneously with a high attention to detail.

PREFERRED QUALIFICATIONS:

Master's Degree1-2 years of experience in higher education, recruitment, marketing, or other related field

Experience with customer relations database (Slate)

Experience working with school counselors, community-based organizations, alumni volunteers

Event planning experience

Data analysis experience

Required Application Documents

resume and cover letter