Admission Registration Specialist 1-28835

Rush University Medical Center; Chicago (IL); On-site; USD 23,000 - 37,000; Full time

Job summary

Rush University Medical Center in Chicago is seeking an Admissions Registration Specialist I to review patient registrations for admissions and procedures, ensuring complete demographic and insurance data. You will guide patients through insurance options and collect financial responsibilities, while acting politely and in the patient’s best interest.

The role requires 0–1 year of experience, strong communication, and proficiency with MS Office and Epic.

Qualifications

• High school graduate or equivalent.
• 0-1 year of experience.
• Must have a basic understanding of the core Microsoft suite (Word, PowerPoint, Excel).
• Excellent communication and outstanding customer service and listing skills.
• Basic keyboarding skills.
• Critical thinking, sound judgment and strong problem-solving skills.
• Team oriented, open minded, flexible, and willing to learn.
• Strong attention to detail and accuracy required.
• Ability to prioritize and function effectively in a fast-paced department.
• Ability to follow oral and written instructions and established procedures.
• Ability to function independently and manage own time and work tasks.
• Ability to maintain accuracy and consistency.
• Ability to maintain confidentiality.

Responsibilities

• Verify and enter patient demographic, employer, financial, and insurance data into Epic with high accuracy.
• Obtain patient signatures and scan necessary admission documents.
• Explain insurance benefits and patient financial responsibilities to patients and staff.
• Determine patient financial obligations and communicate clearly and respectfully.
• Perform registration functions in accordance with HIPAA and payer requirements.
• Notify admissions to secure payment with payer when admission is decided.
• Inform patients of hospital policies affecting revenue cycle and discuss payment options.
• Answer inquiries from patients, payers, physicians, and staff.
• Collaborate with departments to resolve issues affecting hospital reimbursement.
• Maintain knowledge of applicable laws and Rush policies; protect patient confidentiality.
• Attend EPIC training sessions and other relevant sessions.
• Other duties as assigned by supervisor.

Skills

Customer service

Communication skills

Microsoft Word

Microsoft Excel

PowerPoint

Problem solving

Attention to detail

Multi-tasking

HIPAA knowledge

Education

High school diploma or equivalent

Associates Degree in Accounting or Business Administration

Tools

Epic

MIMS

Epic EMR

Job description

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Patient Access

Work Type: Full Time (Total FTE between 0.9 and 1.0)

Shift: Shift 1

Work Schedule: 8 Hr (5:00:00 AM - 1:30:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $17.63 - $27.77 per hour

Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary

The Admissions Registration Specialist I is responsible for reviewing patient registration for all types of admissions and elective procedures to ensure patient and guarantor demographic and insurance information is complete and current with each patient visit. The Admissions Registration Specialist I will assist patients with understanding their insurance options and collecting patient financial responsibilities. The Admissions Registration Specialist I will perform all functions in a courteous and respectful manner, advocating for the patient’s best interest and wellbeing. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other Information

Required Job Qualifications:

• High school graduate or equivalent.
• 0-1 year of experience
• Must have a basic understanding of the core Microsoft suite offers (Word, PowerPoint, Excel).
• Excellent communication and outstanding customer service and listing skills.
• Basic keyboarding skills
• Critical thinking, sound judgment and strong problem-solving skills essential
• Team oriented, open minded, flexible, and willing to learn
• Strong attention to detail and accuracy required
• Ability to prioritize and function effectively, efficiently, and accurately in a multi-tasking complex, fast paced and challenging department.
• Ability to follow oral and written instructions and established procedures
• Ability to function independently and manage own time and work tasks
• Ability to maintain accuracy and consistency
• Ability to maintain confidentiality

Preferred Job Qualifications

• Associates Degree in Accounting or Business Administration
• Experience within a hospital or clinic environment, a health insurance company, managed care organization or other health care financial service setting, performing medical claims processing, financial counseling, financial clearance, accounting, or customer service.
• Knowledge of insurance and governmental programs, regulations, and billing processes e.g., Medicare, Medicaid, Social Security Disability, Champus, Supplemental Security Income Disability, etc., managed care contracts and coordination of benefits is highly desired.
• Working knowledge of medical terminology and anatomy and physiology is preferable.

Competencies

Physical Demands:

Disclaimer: The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Responsibilities

• With a high degree of accuracy collects, verifies and enters into Epic the patient's demographic, employer, financial, emergency contact, insurance, subscriber and case-specific information, such as referring physician and diagnosis.
• Consistently has patient sign and scan all necessary documents for completion of the admission process; consent, ID, insurance card, MIMS, OBS, COB, etc.
• Consistently and accurately obtains and interpret the patient's insurance benefits and possess the ability to communicate this information accurately to the patient and co-workers.
• Has the ability to determine the patient's financial obligation and communicate this information accurately and with respect to the patient.
• Performs registration functions consistent with Federal, State and Local regulatory agencies and payer requirements, and organizational policies and procedures, including HIPAA privacy and security Regulations, as well as JACHO.
• Upon decision of patient’s admission, has the knowledge and skill to perform the admission notification (NOA) process which is a required communication with the patient’s payer to ensure that the payment for patient’s inpatient stay is secured.
• Appropriately informs the patients of hospital policies that govern the revenue cycle. Minimizes the potential financial risk of patients accounts by discussing with the patient and/or guarantor their financial responsibility for upcoming visits/procedures, past due balances and referral requirements. Offers options and negotiates acceptable resolution of estimated patient balance.
• Receives and properly responds to, or directs telephone inquiries from patients, payers, physicians and their staff, internal department and other persons and entities.
• Ability to exercise good customer service skills when communicating with both our patients as well as our internal customers. Able to find resolution within the phone interaction satisfactory to the caller and/or having the knowledge when to elevate to their supervisor.
• Interacts and collaborates with numerous departments to resolve issues while also analyzing necessary information that will ensure hospital reimbursement.
• Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Rush University Medical Center’s Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures to ensure adherence in a manner that reflects honest, ethical, and professional behavior. Guards to assure that HIPAA confidential medical information is protected
• Attends regular EPIC training sessions or other sessions conducted for the benefit of associates involved in the Admitting functions.
• Other duties as needed and assigned by the supervisor/manager.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.