Admission Processing Coordinator (Administrative Support Coordinator I)

San Diego State University; San Diego (CA); On-site; USD 45,164 - 65,799; Full time

Benefits offered by this job

CSU tuition fee waiver

Health coverage options

CalPERS pension plan

Job summary

San Diego State University is seeking an Admission Processing Coordinator to support the admissions process effectively. This critical role involves reviewing and processing thousands of applications and transcripts while maintaining data integrity.

The ideal candidate will demonstrate strong organizational and communication skills, managing high-volume workloads accurately. Benefits include competitive compensation, generous time off, and a supportive work environment.

Qualifications

• Fully functional knowledge of standard office procedures and practices.
• Ability to understand and operate in various organizational structures.
• Ability to clearly communicate orally and in writing.

Responsibilities

• Coordinate admission record processing and workflow activities.
• Review and resolve applicant data discrepancies.
• Process and evaluate admission documents.

Skills

Attention to detail

Organizational skills

Communication skills

Problem-solving skills

Education

Bachelor's degree or equivalent

Tools

Database management systems

Student information systems

Job description

Admission Processing Coordinator (Administrative Support Coordinator I)

Job No: 558926 Work Type: Staff Locations: Southern California: San Diego Categories: Bargaining Unit: Unit 7 – CSUEU – Clerical and Administrative Support Services, Job Search Category/Discipline: Administrative, Appointment Type: Temporary, Workplace Type (Exclude Inst Fac): Telecommute eligible (work onsite as scheduled and/or as requested and telecommute as scheduled)

The Admission Processing Coordinator (Administrative Support Coordinator I) plays a critical behind‑the‑scenes role in supporting the admissions process at San Diego State University. As part of the First‑Year Admissions Processing team, this position helps ensure that thousands of student applications, transcripts, and academic records are processed accurately, efficiently, and in accordance with university, CSU, and state requirements. Working in a high‑volume, deadline‑driven environment, the coordinator reviews and processes applicant records, resolves data discrepancies, maintains the integrity of student information, and supports essential admissions workflows.

Key Responsibilities

• Coordinate admission record processing and workflow activities, including the prioritization, tracking, compilation, and distribution of applicant records, transcripts, admission appeals, and supporting documents to ensure timely review and processing.
• Review and resolve applicant data discrepancies related to personal information, identification records, and application details by conducting research, updating student information systems, and collaborating with staff and applicants.
• Process and evaluate admission documents, including transcripts, test scores, educational evaluations, and other academic credentials to determine document authenticity, completeness, and proper record matching.
• Maintain accurate student records and application data by performing corrections, status updates, document indexing, and archival activities within student information and imaging systems.
• Provide responsive applicant support and communication, addressing document requests, application status inquiries, fee waiver requests, and admissions‑related questions with professionalism and clarity.
• Generate and monitor operational reports and workflows, utilizing student information systems, CRM platforms, and external databases to track application processing, identify issues, and support admissions decision‑making.
• Troubleshoot admissions processing issues and coordinate resolutions, working across systems and departments to address challenges impacting application review, document processing, and overall admissions operations.

Why Join Us?

• Play a critical role in the admissions process that helps thousands of students begin their SDSU journey each year.
• Contribute to a high‑performing team responsible for maintaining the accuracy and integrity of admissions records and decisions.
• Develop expertise in admissions operations, student information systems, and complex record management processes.
• Collaborate with dedicated colleagues in a supportive environment that values accuracy, teamwork, continuous improvement, and student success.
• Build valuable skills in process management, data integrity, problem‑solving, and higher education operations.

Position Information

This is a full‑time (1.0 time‑base), benefits eligible, temporary position with an anticipated end date of 12 months and a day of start date, with the possibility of reappointment. Position is designated non‑exempt under FLSA and is eligible for overtime compensation. Standard SDSU work hours are Monday‑Friday, 8:00 a.m. to 4:30 p.m., but may vary based on operational needs. This position is approved for partial telecommuting with onsite work in San Diego.

Department Summary

Enrollment Services supports students throughout their entire academic journey—from application and admission through graduation. The division includes Undergraduate and Graduate Admissions, the Office of the Registrar, Financial Aid and Scholarships, Evaluations, Recruitment and Outreach, and other student‑centered services that help ensure access, enrollment, and academic success at San Diego State University. Within Enrollment Services, the Office of Admissions is responsible for the recruitment, evaluation, and admission of first‑year, transfer, graduate, international, and student‑athlete applicants. The office manages the review and processing of applications while ensuring compliance with university, CSU, and state admission policies. The First‑Year Admissions Processing Unit plays a critical role in supporting prospective and admitted students by providing administrative and operational support for the admissions process.

Education and Experience

Entry to this classification requires a fully functional knowledge of and skill in standard office procedures and practices, as well as an ability to understand and operate in a variety of organizational structures. Additionally, incumbents are expected to have a thorough knowledge of English grammar, spelling, and punctuation and to be able to clearly communicate orally and in writing. Some positions may require knowledge of business mathematics beyond basic arithmetic. The ability to use and quickly learn new office support technology systems and software packages is also a prerequisite.

Key Qualifications

• Demonstrated ability to manage high‑volume workloads under strict timelines while maintaining exceptional accuracy, attention to detail, and productivity.
• Experience reviewing, processing, and maintaining complex records or documents where accuracy, consistency, and compliance are essential.
• Strong organizational skills with the ability to prioritize competing deadlines, manage multiple workflows, and adapt quickly to changing priorities and operational needs.
• Ability to identify discrepancies, research issues, and resolve errors using sound judgment, established procedures, and attention to detail.
• Experience working with databases, student information systems, CRM platforms, or other systems used to manage and track large volumes of information.
• Strong communication and collaboration skills, with the ability to work effectively as part of a team and build productive working relationships across functional areas.
• Demonstrated flexibility, initiative, and problem‑solving skills in a fast‑paced environment where priorities and workloads may shift throughout the admissions cycle.
• Demonstrated reliability, accountability, and commitment to maintaining confidential and sensitive information.
• Knowledge of office operations, business processes, and administrative best practices, with a commitment to providing excellent customer service and support.

Compensation and Benefits

San Diego State University offers competitive compensation and a comprehensive benefits package designed to support your well‑being and professional growth. Salary is based on your experience, education, and qualifications, within the department's budget and equity guidelines.

CSU Classification Salary Range: $4,047.00 – $5,896.00 per month; hiring salary not expected to exceed $4,047.00 per month.

• Generous Time Off: 15 paid holidays, vacation, and sick leave.
• Retirement: CalPERS pension plan with retiree health care, and reciprocal agreements with other California public retirement systems, including the UC.
• Health Coverage: Medical, dental, and vision options at low or no cost.
• Education Support: CSU tuition fee waiver for employees and eligible dependents.
• Optional Offerings: FlexCash, life and disability insurance, legal and pet plans.
• Campus & Community: Access to the library, campus events, employee groups, and volunteer and social activities.

Equal Opportunity and Excellence in Education and Employment

All university programs and activities are open and available to all regardless of race, sex, color, ethnicity or national origin. San Diego State University provides equal opportunity in education and employment without unlawful discrimination or preferential treatment. Our commitment to equal opportunity means ensuring that every student and employee has access to the resources and support they need to thrive and succeed in a university environment.

Supplemental Information

Apply by June 23, 2026 to ensure full consideration. Applications submitted after this date will be reviewed on an as‑needed basis, and the position will remain open until filled. The person holding this position is a mandated reporter under the California Child Abuse and Neglect Reporting Act and must comply with CSU Executive Order 1083. Applicants must be authorized to work in the United States on a full‑time basis. Background checks are required. Reasonable accommodations will be provided for qualified applicants with disabilities. To request accommodations, contact Tyler Emery, [e-mail].