Admission Processing Coordinator (Administrative Support Coordinator I)

Fowler College of Business at San Diego State University; San Diego (CA); Hybrid; USD 42,000 - 64,000; Full time

Job summary

The Fowler College of Business at San Diego State University is seeking an Admission Processing Coordinator to support the First-Year Admissions Processing team. This position handles thousands of applicant records, transcripts, and documents, ensuring accuracy and compliance with university and state requirements.

You will coordinate record processing, resolve data discrepancies, maintain student data integrity, and provide responsive applicant support while contributing to efficient admissions

Qualifications

• Experience handling high-volume administrative tasks.
• Familiarity with data integrity and accuracy is required.
• Strong written and verbal communication skills.

Responsibilities

• Coordinate admission record processing and workflow activities.
• Review and resolve applicant data discrepancies.
• Process and evaluate admission documents.
• Maintain accurate student records and application data.
• Provide responsive applicant support and communications.
• Generate operational reports and monitor workflows.
• Troubleshoot admissions processing issues and coordinate resolutions.

Skills

Attention to detail

Data entry

Communication

Tools

Student Information Systems

CRM platforms

Document Imaging

Job description

Job no: 560444
Work type: Staff
Location: San Diego
Categories: Unit 7 - CSUEU - Clerical and Administrative Support Services, Administrative, Probationary, Full Time, Telecommute eligible (work onsite as scheduled and/or as requested and telecommute as scheduled)

Position Summary

The Admission Processing Coordinator (Administrative Support Coordinator I) plays a critical behind-the-scenes role in supporting the admissions process at San Diego State University. As part of the First-Year Admissions Processing team, this position helps ensure that thousands of student applications, transcripts, and academic records are processed accurately, efficiently, and in accordance with university, CSU, and state requirements.

Working in a high-volume, deadline-driven environment, the coordinator reviews and processes applicant records, resolves data discrepancies, maintains the integrity of student information, and supports essential admissions workflows. The work requires exceptional attention to detail, sound judgment, and a commitment to accuracy, as the information processed by this team directly impacts admissions decisions and students' ability to enroll at SDSU.

Success in this role requires a collaborative mindset, adaptability during peak admissions cycles, and the ability to balance speed with accuracy while managing competing priorities. This position is ideal for someone who enjoys working with complex information, solving problems, improving processes, and contributing to a mission that helps students begin their educational journey at SDSU.

Key Responsibilities

• Coordinate admission record processing and workflow activities, including the prioritization, tracking, compilation, and distribution of applicant records, transcripts, admission appeals and supporting documents to ensure timely review and processing.
• Review and resolve applicant data discrepancies related to personal information, identification records, and application details by conducting research, updating student information systems, and collaborating with staff and applicants.
• Process and evaluate admission documents, including transcripts, test scores, educational evaluations, and other academic credentials to determine document authenticity, completeness, and proper record matching.
• Maintain accurate student records and application data by performing corrections, status updates, document indexing, and archival activities within student information and imaging systems.
• Provide responsive applicant support and communication, addressing document requests, application status inquiries, fee waiver requests, and admissions-related questions with professionalism and clarity.
• Generate and monitor operational reports and workflows, utilizing student information systems, CRM platforms, and external databases to track application processing, identify issues, and support admissions decision-making.
• Troubleshoot admissions processing issues and coordinate resolutions, working across systems and departments to address challenges impacting application review, document processing, and overall admissions operations.

Why Join Us?

• Play a critical role in the admissions process that helps thousands of students begin their SDSU journey each year.
• Contribute to a high-performing team responsible for maintaining the accuracy and integrity of admissions records and decisions.
• Develop expertise in admissions operations, student information systems, and complex record management processes.
• Collaborate with dedicated colleagues in a supportive environment that values accuracy, teamwork, continuous improvement, and student success.
• Build valuable skills in process management, data integrity, problem-solving, and higher education operations.

As part of the California State University (CSU) system, San Diego State University helps power one of the largest and most impactful public university systems in the nation. See what it’s like to work at the CSU - watch our video and imagine your future here: Working at the CSU.

Position Information

• This is a full-time (1.0 time-base), benefits eligible, temporary position with an anticipated end date of 12 months and a day of start date, with the possibility of reappointment.
• Position is designated non-exempt under FLSA and is eligible for overtime compensation.
• Standard SDSU work hours are Monday – Friday, 8:00 a.m. to 4:30 p.m., but may vary based on operational needs.
• Incumbents may transition to a hybrid schedule of up to 2 remote days per week upon successful completion of initial training requirements and on-site orientation.

Department Summary

Enrollment Services supports students throughout their entire academic journey—from application and admission through graduation. The division includes Undergraduate and Graduate Admissions, the Office of the Registrar, Financial Aid and Scholarships, Evaluations, Recruitment and Outreach, and other student-centered services that help ensure access, enrollment, and academic success at San Diego State University.

Within Enrollment Services, the Office of Admissions is responsible for the recruitment, evaluation, and admission of first-year, transfer, graduate, international, and student-athlete applicants. The office manages the review and processing of applications while ensuring compliance with university, CSU, and state admission policies.

The First-Year Admissions Processing Unit plays a critical role in supporting prospective and admitted students by providing administrative and operational support for the admissions process. The team manages application and transcript processing, test score verification, document imaging, and applicant record maintenance, helping to ensure an efficient and accurate admissions experience for thousands of students each year.

For more information regarding the Department of Enrollment Services, click here.

Education And Experience

Entry to this classification requires a fully functional knowledge of and skill in standard office procedures and practices, as well as an ability to understand and operate in a variety of organizational structures. Additionally, incumbents are expected to have a thorough knowledge of English grammar, spelling, and punctuation and be able to clearly communicate orally and in writing. Some positions may require a knowledge of business mathematics beyond basic arithmetic. The ability to use and quickly learn new office support technology systems and software packages is also