Admission Coordinator

Bristol Hospice; Des Plaines (IL); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Tuition Reimbursement

PTO & Holidays

Medical Insurance

Dental Insurance

HSA & 401(k)

Mileage Reimbursement

Advanced training

Job summary

Bristol Hospice in Des Plaines, IL is seeking an Admissions Coordinator to support day-to-day office operations and ensure smooth patient referrals. This full-time, hourly role involves triaging calls, verifying insurance, initiating referrals, and coordinating with hospital case managers to meet patient needs.

Join a nationwide leader in compassionate hospice care, with a supportive team culture, competitive benefits, and opportunities for professional growth.

Qualifications

• Provide high-quality customer service in a hospice setting.
• Triage incoming calls from patients and families.
• Coordinate referrals and communicate with ED/case managers.

Responsibilities

• Promote an environment of quality care and teamwork.
• Triage calls related to patients, families, physicians, and staff.
• Initiate referral process per department procedure.
• Verify patient insurance and keep ED informed of day-to-day activities.
• Assist with new hire orientation and participate in IDT as needed.

Skills

Customer service

Phone triage

Communication

Tools

CRM software

Insurance verification system

Job description

Job Details

Job Location: Bristol Hospice - Chicago, IL - Des Plaines, IL 60018

Position Type: FT Hourly

Salary Range: $20.00 - $25.50 Hourly

Coverage Area: Des Plaines Office

Work Schedule: Monday - Friday 10am - 7pm

Customer service is the name of the game and as an Admissions Coordinator you will play a pivotal role in the day to do office operations.

We will triage the incoming calls from patients and families, initiate the referral process, verify insurance, keep the Executive Director informed on the day to day activities, and so much more.

Bristol Hospice is a nationwide industry leader committed to providing a family-centered approach in the delivery of hospice services throughout our communities. We are dedicated to our mission that all patients and families entrusted to our care will be treated with the highest level of compassion, respect, and dignity. For more information about Bristol Hospice, visit bristolhospice.com or follow us on LinkedIn.

Our Culture

Our culture is cultivated using the following values:

• Integrity: We are honest and professional.
• Trust: We count on each other.
• Excellence: We strive to always do our best and look for ways to improve and excel.
• Accountability: We accept responsibility for our actions, attitudes, and mistakes.
• Mutual Respect: We treat others the way we want to be treated.

Qualifications

On an Average Day You Will: (includes, but not limited to)

• Promote an environment which facilitates quality care, customer service and a spirit of cooperation among home care team members
• Act as a liaison between private, HMO or federally funded insurance companies and the agency
• Triage incoming calls related to patients, families, physicians and staff
• Initiate referral process as outlined in department specific procedure
• Act as a liaison for hospital case managers providing resource information options to help coordinate services as needed
• Accept information for patient referrals for agency services from medical office staff, physicians, hospital discharge planners and private individuals
• Verify MD licensure
• Keep ED informed of day-to-day activities, insurance case issues and patient care concerns
• Work with ED to keep agency in compliance with all regulatory, licensing and accreditation requirements
• Actively participate in performance improvement activities as directed by ED
• Collect data from clinical records and field staff, for insurance verification to staff treatment plans and services needed by patients
• Keep ED informed of day-to-day activities, personal accomplishments, staff concerns and problems
• Assist with new hire orientation
• Co-facilitate IDT with ED as needed to ensure flow of process and documentation
• Monitor census and track homecare admissions, discharges, certification and re-certification dates on all patients and provide this information for IDT to staff providing services to patients
• Coordinate OASIS transmission to the state meeting regulatory guidelines
• Participate in and assists with community activities, i.e. health fairs, conventions, community education programs, etc. as assigned by the Executive Director
• All other duties as assigned

Requirements

• Must have one (1) year hospice experience
• Must have two (2) years of admissions experience
• Must be 18 years old
• PR certification preferred

We Got the Perks

• Tuition Reimbursement
• PTO and Paid Holidays
• Medical, Dental, Vision, Life Insurance, and more
• HSA & 401(k) available
• Mileage Reimbursement for applicable positions
• Advanced training programs
• Passionate company culture committed to the highest standard of care in the hospice industry

Join a Team that embraces the reverence of life!

EEOC Statement

Bristol Hospice is an equal-opportunity employer. Our success depends upon our ability to create and maintain a diverse and supportive work environment where individuality is promoted. Bristol puts high priority on the worth of every person. We do not base our hiring decisions on race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristics.