Administrator - Ocean Carrier Services Service Optimization I Team (Tacoma)

Colonial Group; Tacoma (WA); On-site; USD 68,000 - 80,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Dental Insurance

FSA

Life and disability coverage

Paid Vacation

401(k) with matching

Bonuses

Job summary

GLOVIS America Inc. in Tacoma, WA seeks an Administrator for Ocean Carrier Services Operations Optimization I to manage vessel rotations, coordinate arrivals/departures, and optimize port operations across the U.S. West Coast and Canada.

You will partner with commercial teams to align schedules with contractual shipment frequencies and minimize delays and costs. The role demands strong communication, scheduling, and regulatory compliance capabilities, with a focus on cost-effective operations

Qualifications

• Excellent written and verbal communication skills are required.
• Proficient PC skills are required and experience with MS Office.
• Strong ability to identify and correct errors is essential.
• Detail oriented with ability to work under deadlines.
• Knowledge of business and management principles involved in strategic planning is required.
• Proven ability to lead cross-functional teams in a fast-paced environment is preferred.
• Basic knowledge of MS Excel, Word, PowerPoint, and Outlook, plus database systems is preferred.

Responsibilities

• Manage vessel rotation schedules for U.S. West Coast and Canada ports and adapt plans to conditions.
• Review terminal schedules, vessel allocations, and stowage plans to determine optimal working dates and costs.
• Coordinate vessel arrivals and departures with terminals, stevedores, vessels, and service providers to minimize delays.
• Monitor cargo operations to ensure safe and efficient loading, discharge, and handling.
• Review shipment documentation for regulatory compliance and AMS/ACI filings; identify risks and mitigation strategies.
• Serve as primary operational liaison with Glovis Mexico, commercial teams, and port authorities.
• Develop and communicate vessel and coastal schedules to stakeholders for alignment.
• Cultivate relationships with terminals, stevedores, and vendors to enhance collaboration.
• Ensure compliance with policies and regulations while supporting safe vessel operations.
• Monitor and report cargo operations KPIs and propose improvements.
• Review labor orders to ensure cost-effective utilization and alignment with needs.
• Maintain accurate operational records and reporting of activities and metrics.
• Support cost management, budgeting, and efficiency initiatives; drive process improvements.
• Lead reviews and SOP development to standardize workflows.
• Provide administrative support for internal reporting and documentation.
• Collaborate on process improvement initiatives and other logistics tasks.

Skills

Communication skills

PC skills

Error identification

Detail oriented

Strategic planning

Cross-functional leadership

MS Office

Database experience

Education

High School Diploma

GED

Bachelor's degree preferred

Job description

About GLOVIS America Inc.

GLOVIS America, Inc. is a third-party logistics provider headquartered in Irvine, CA. Since our inception in 2002, we are committed to delivering our customers products via truck, rail, or ocean vessel throughout the U.S., Canada, and Mexico. Glovis America makes every effort to exceed standards by providing quality service to our customers and vendors of the automotive, freight forwarding, parts distribution, used car, and fuel industries. We cater logistics strategies and processes to our customers' needs by utilizing the latest information systems and advanced technologies.

Summary

The Administrator - Ocean Carrier Services Operations Optimization I will focus on managing vessel arrivals, departures, and cargo operations across the U.S West Coast and Canada, originating from the Far East and Central America. Responsibilities include optimizing vessel operations with a focus on managing vessel working schedules to minimize waiting days and minimize costs where it does not interfere with safe operations. The Administrator also works directly with the commercial team to maintain operational alignment of the vessel schedule with contractual shipment frequency for all PCTC customers.

Responsibilities

• Manage vessel rotation schedules for U.S. West Coast and Canada ports, adapting plans to changing operational conditions to ensure safe, efficient, and reliable service execution.
• Review terminal schedules, vessel allocations, and stowage plans to determine optimal working dates and identify operational and financial impacts to port rotation strategies.
• Coordinate vessel arrivals and departures, working closely with terminals, stevedores, vessels, and service providers to minimize delays and optimize port productivity.
• Monitor cargo operations within assigned ports to ensure safe, efficient, and seamless execution of loading, discharge, and cargo handling activities.
• Review shipment documentation and ensure regulatory compliance, including timely completion of import/export requirements and accurate AMS/ACI manifest filings.Identify vessel waiting, operational, and cost risks, and develop mitigation strategies while communicating recommendations and impacts to OCS management.
• Serve as the primary operational liaison with Glovis Mexico, commercial teams, terminals, stevedores, port authorities, and service providers to ensure alignment of vessel schedules and short-sea operational plans.
• Develop, maintain, and communicate vessel working schedules and coastal schedules to all relevant stakeholders to ensure operational alignment across assigned ports.
• Cultivate and manage operational relationships with terminals, stevedores, port authorities, and vendors to enhance collaboration, service reliability, and operational effectiveness.
• Ensure compliance with company policies, maritime regulations, and port authority requirements while supporting safe and uninterrupted vessel operations.
• Monitor and analyze cargo operations and port performance KPIs, identifying trends, reporting results, and recommending new performance metrics to support operational excellence.
• Review labor orders and evaluate additional labor requests to ensure resource utilization is operationally justified, cost-effective, and aligned with cargo operation requirements.
• Maintain accurate operational records and reporting, including vessel activities, cargo movements, schedule performance, and port operational metrics.
• Support cost management, budgeting, and operational efficiency initiatives by analyzing expenses, identifying savings opportunities, and recommending process improvements.
• Lead and participate in operational reviews, cargo quality assessments, and workflow improvement initiatives, identifying bottlenecks and implementing solutions to improve service performance and execution.
• Assist in the development and implementation of standard operating procedures (SOPs) to optimize workflow consistency and adherence to best practices.
• Provide administrative support for internal reporting and documentation
• Collaborate with internal teams on process improvement initiatives.
• Support additional logistics tasks as required.

Compensation

$68,000 - $80,000 per year (Subject to Compensation Study Upon Candidate Selection)

Benefits of working at GLOVIS America Inc.

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Health Care & Dependent Care Flexible Spending Accounts (FSA)
• Basic Life and AD&D as well as Short-Term & Long-Term Disability
• Paid Vacation, Holidays, and Sick leave
• Hospital and Critical Illness Insurance
• Wellness Program and Gym Reimbursement*
• 401(k) with Generous Matching
• Referral Bonuses*
• Auto Allowance*
• Quarterly Employee Lunches, Summer Refreshments, and Monthly Team Building Activities*
• Discretionary Bonuses*Tuition Reimbursement*

*Benefits may vary by location. All benefits pursuant to Company policy

Skills & Qualifications

• Excellent written and verbal communication skills Required
• Proficient PC skills Required
• Strong ability to identify and correct errors Required
• Detail oriented with ability to work in deadline-driven environment Required
• Knowledge of business and management principles involved in strategic planning Required
• Proven ability to lead cross-functional teams in fast paced environment Preferred
• Basic knowledge of MS Excel, Word, PowerPoint, and Outlook, along with experience using database systems Preferred

Education & Experience

• High School/G.E.D. Required
• Bachelors Degree Preferred
• 3- 7 Years of Direct Experience in Ocean Carrier Services, Vessel/Port Operation/Stevedoring Required
• 5-8 Years of Direct Experience in Ocean Carrier Services, Vessel/Port Operation/Stevedoring Preferred
• Specialized Trade Training Preferred
• HAZMAT Training Certificate Preferred

Glovis America, Inc. adheres to the equal employment opportunity guidelines set forth by federal, state, and local laws. The information requested on this form is sought in good faith and will not be used to discriminate against the applicant based on race, religion or creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic characteristics, marital status, sex or gender (which includes pregnancy, childbirth, or related circumstances), gender identity, gender expression, age, citizenship, sexual orientation, family care or medical leave status, military and veteran status, political affiliation, or any other characteristic protected by federal, state and local laws.

Physical Requirements

• Ability to sit in front of a desk and/or in front of the computer for long periods
• Repetitive use of hand/grasping product, writing, and typing
• Possibility of domestic travel - 30%
• Lift up to 20lbs
• Carry up to 20lbs
• Stand/walk

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

Working and Environmental Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Typical office environment with low-level noise exposure
• This position is located in the Tacoma, WA office
• Communication with employees and field partners will be primarily conducted via phone and email

The above statements are intended to describe the general nature of work performed by employees assigned to this position. They are not intended to be a complete list of all job duties performed by persons in the position. Glovis America reserves the right to revise or amend duties at any time as the needs of the company and requirements of the job change.