Administrator II - Application Support

The Venetian Resort Las Vegas; Las Vegas (NV); On-site; USD 85,000 - 110,000; Full time

Job summary

The Venetian Resort Las Vegas is seeking an Administrator II – Application Support to provide on-call and system support for applications requiring advanced configuration, design, and coding. You will partner with Product Managers and vendors to translate business requirements into viable solutions, participate in solution phases, and maintain documentation and knowledge bases across the application suite.

This role requires strong collaboration across business areas, excellent problem solving,

Qualifications

• Experience gathering business requirements and applying business analysis skills.
• Ability to forecast implications and provide consultative recommendations.
• Strong communication with guests, staff, and cross-functional teams.
• Experience in configuring and coding operational applications.
• Knowledge of SharePoint, CRM, HTML and .NET is preferred.
• Experience with iSeries/AS400 is preferred.

Responsibilities

• Provide Level 2 application and on-call support for the application suite.
• Configure application systems, workflows, and integrations to fit business needs.
• Collaborate with Product Managers and vendors to address requirements.
• Assist in project sizing, modeling, and effort estimation.
• Create and maintain documentation and knowledge bases.
• Deliver multiple initiatives within aggressive timelines.

Skills

Business analysis

Requirements gathering

Communication

Project collaboration

Problem solving

Education

High School Diploma or equivalent

Associate’s Degree or equivalent experience in application support and coding

Bachelor’s degree or relevant certification

Tools

SharePoint Administration

Track-Via workflow system

SailPoint access management

Four Winds digital signage

CRM

HTML

.NET

iSeries/AS400

Job description

Position Overview

The primary responsibility of the Administrator II – Application Support is to provide on-call and system support for applications that require a significant amount of configuration, design, and/or coding. All duties are to be performed in accordance with departmental and The Venetian Resort’s policies, practices, and procedures.

Essential Duties & Responsibilities

• Provide subject‑matter expertise for configuration of application systems, including configuring operating workflows, designing applications to fit business logistics, and building software integrations to other systems.
• Partner with Product Managers to address business opportunities or issues across business functions.
• Work with the Product Management team and vendors to participate in the solution phase in support of the business requirements across functional areas.
• Assist in providing input for project/effort modeling and sizing of solutions.
• Create solutions that include components of systems development, process improvement, organizational change, strategic planning, or policy development.
• Work with business users and key stakeholders to formulate business, functional, and technical requirements across multiple business areas, then create or design applications to properly satisfy those requirements.
• Successfully engage in multiple initiatives simultaneously with the ability to deliver aggressive timelines aligned to project deliverables.

Additional Duties & Responsibilities

• Work independently with users to define concepts under the direction of Project Managers and Product Managers.
• Continuously build knowledge base of The Venetian Resort’s application suite.
• Provide Level 2 application and on‑call support for The Venetian Resort’s application suite.
• Manage escalated technical situations, develop action plans, and maintain documentation around the support of applications.
• Independently and self‑directed, manage short‑duration projects (typically 1 to 3 months).
• Maintain expertise across several application environments and work effectively with other information technology professionals to ensure that the application environments are stable, efficient, and responsive to business needs.
• Participate as a resource on major projects as requested.
• Safety is an essential function of this job.
• Consistent and regular attendance is an essential function of this job.
• Perform other related duties as assigned.

Company Standards of Conduct

All The Venetian Resort Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company’s standards, work requirements and rules of conduct.

Minimum Qualifications

• 21 years of age.
• Proof of authorization/eligibility to work in the United States.
• High School Diploma or equivalent.
• Associate’s Degree or equivalent experience in application support and coding required.
• Bachelor’s degree or relevant certification preferred.
• Must be able to obtain and maintain a valid Nevada Control Board registration and any other certification or license, as required by law or policy.
• 5 years in Information Technology.
• 3 years of demonstrated experience in designing, coding and configuring operational applications, such as Four Winds digital signage, Track‑Via workflow system, SailPoint access management software, SharePoint Administration, etc.
• Demonstrated experience in gathering business requirements, using business analysis skills, with the ability to forecast implications and provide consultative recommendations and solutions.
• Working knowledge of Microsoft SharePoint, CRM, HTML and/or .NET is preferred.
• Working knowledge of iSeries/AS400 applications and OS is preferred.
• Exposure to traditional casino/hotel applications (ACSC, LMS, Kronos, etc.) is preferred.
• Strong interpersonal skills with the ability to communicate effectively with guests and other team members of different backgrounds and levels of experience.
• Must be able to work varied shifts, including nights, weekends and holidays.

Physical Requirements

• Physically access all areas of the property and drive areas with or without a reasonable accommodation.
• Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts.
• Interact appropriately and effectively with guests, management, other team members, and outside contacts.
• Be able to walk, stand, stretch, bend, and kneel for prolonged periods.
• Work in a fast‑paced and busy environment.
• Work indoors and be exposed to various environmental factors such as CRT, noise, dust, and cigarette smoke.