Administrator I Pharmacy Support

ViziRecruiter,LLC.; Quincy (MA); Hybrid; USD 30,100 - 45,143; Full time

Job summary

A leading food retailer is seeking a Pharmacy Application Support representative to provide Level 1 support for pharmacy applications. Responsibilities include troubleshooting issues, addressing workflow problems, and managing third-party processing inquiries. The candidate should have 1-3 years of pharmacy experience and strong customer service skills. This role offers a flexible/hybrid work schedule with office days in Quincy, MA, and a competitive salary range based on experience.

Qualifications

• 1-3 years' pharmacy experience.
• Customer service experience.
• Authorization to work in the U.S. on a full-time basis.

Responsibilities

• Serve as Level 1 support for pharmacy applications.
• Address workflow processing issues.
• Troubleshoot communication issues between systems.
• Provide support for third-party processing inquiries.
• Assist with drug file inquiries and maintenance.

Skills

Customer Service

Pharmacy Experience

Education

High School or GED

Job description

Introduction

Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which also includes five leading omnichannel grocery brands – Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Ahold Delhaize USA associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.

Overview

Responsible for acting as level 1 Pharmacy application support for the ADUSA brand pharmacies, which includes ticket creation and accurate escalation for efficient incident resolution.

Additional duties include addressing workflow processing issues, assisting with system errors, and troubleshooting communication issues between pharmacy system and pharmacy hardware. This position is also responsible for general third-party processing questions, issue research, and drug file inquires and maintenance.

*****Our flexible/hybrid work schedule includes 2 in-person days at one of our core locations and 2 remote days. Our core office locations include Quincy, MA & Scarborough. This position follows a 4-day, 10-hour shift schedule, including rotating weekends.

Responsibilities

• Serve as Level 1 support for pharmacy applications, including ticket creation, accurate escalation, and efficient incident resolution.
• Address workflow processing issues and assist with resolving system errors.
• Troubleshoot communication issues between the pharmacy system and pharmacy hardware.
• Provide support for third-party processing inquiries and issue research.
• Assist with drug file inquiries and maintenance.
• Perform other duties as assigned to support pharmacy operations.
• Additional job duties may be assigned as needed to meet the needs of the business and support our Values.

Requirements

• High School or GED.
• 1-3 years' pharmacy experience.
• Customer Service experience.
• Applicants must be currently authorized to work in the United States on a full-time basis until the end of their appointment.

ME/NC/PA/SC Salary Range: $19.00 - $28.50

IL/MA/MD/NY Salary Range: $21.85 - $32.77

Actual compensation offered to a candidate may vary based on their unique qualifications and experience, internal equity, and market conditions. Final compensation decisions will be made in accordance with company policies and applicable laws.