Manager II Pharmacy Compliance Coordination

ViziRecruiter,LLC.; Carlisle (Cumberland County); Hybrid; USD 125,200 - 187,800; Full time

Job summary

Ahold Delhaize USA seeks a Manager of Pharmacy Compliance Coordination to lead the controlled substance compliance program across its U.S. pharmacy brands.

You will oversee procedures, monitor regulatory changes, and guide audits using data analytics to identify trends and strengthen due diligence. The role reports to the Director of Pharmacy Compliance and Regulatory Affairs and requires collaboration with Pharmacy Ops, Legal, and Compliance.

Qualifications

• Bachelor's degree in Pharmacy or PharmD; required for leadership in pharmacy compliance.
• Strong knowledge of controlled substance compliance and diversion control programs.
• 10+ years pharmacy practice or operations management experience.
• Excellent written and verbal communication; ability to document clearly.
• Ability to analyze data and make data-driven decisions.
• Proven collaboration across Pharmacy Ops, Legal and Compliance.

Responsibilities

• Lead and continuously improve the controlled substance compliance program across ADUSA pharmacy brands.
• Develop and maintain SOPs for controlled substance compliance and diversion monitoring.
• Monitor regulatory changes to ensure ongoing compliance across states.
• Manage data analytics to identify trends and support due diligence.
• Perform due diligence reviews of prescribers and brand pharmacies.
• Collaborate with stakeholders on compliance issues.
• Coordinate loss investigations and reporting with Brand Pharmacy Operations.
• Conduct proactive compliance reviews at Brand pharmacy locations.
• Create and maintain reporting on compliance and monitoring efforts.
• Oversee electronic training for pharmacy associates on SOPs.
• Review and investigate orders of controlled substances deemed suspicious and coordinate site visits.

Skills

Data analysis

Cross-functional collaboration

Regulatory knowledge

Communication skills

Decision making

Attention to detail

Education

Bachelor's degree in Pharmacy or PharmD

Tools

Excel

Power BI

Job description

Introduction

Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which also includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Ahold Delhaize USA associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.

Overview

The Manager of Pharmacy Compliance Coordination is responsible for leading, overseeing, and continuously improving the company's controlled substance compliance, monitoring, and diversion prevention efforts across retail pharmacy operations. This role also coordinates data sharing and reporting compliance activities on behalf of the ADUSA retail brands. The position reports to the Director of Pharmacy Compliance and Regulatory Affairs and manages the Compliance Coordination team to ensure adherence to federal and state controlled substance laws & regulations, and company initiatives related to controlled substances. The role serves as a key liaison between pharmacy operations, compliance, legal, and regulatory agencies.

Our flexible/ hybrid work schedule includes 3 in-person days at one of our core locations and 2 remote days. Our core office locations include Quincy, MA, Carlisle, PA, Scarborough, ME.

Responsibilities

• Manages a comprehensive controlled substance compliance program for the Ahold Delhaize USA pharmacy Brands
• Maintains and develops new written standard operating procedures related to controlled substance compliance and diversion monitoring
• Monitors legislative and regulatory changes related to controlled substances to ensure ongoing compliance, and provides content expertise around the complex state and federal controlled substance regulations
• Manages a controlled substance monitoring & audit program using data analytics to identify trends and anomalies in support of ongoing due diligence processes
• Conducts comprehensive due diligence reviews of prescribers and Brand pharmacies
• Collaborates with internal stakeholders (Pharmacy Ops, Legal and Compliance) on issues related to controlled substances
• Collaborates with Brand Pharmacy Operations on loss of controlled substance investigations and reporting
• Manages processes to conduct proactive controlled substance compliance reviews at Brand pharmacy locations
• Creates and maintains reporting on the company's controlled substance compliance and monitoring efforts
• Maintains electronic training provided to all pharmacy associates on controlled substance standard operating procedures
• Manages processes to review and investigate orders of controlled substances designated as suspicious and to coordinate wholesaler site visits and reviews.

Requirements

• Minimum Education: Bachelor's degree in Pharmacy or PharmD degree
• Knowledge of controlled substance compliance and diversion control programs
• 10+ years pharmacy practice or operations management experience
• Ability to work independently, self-manage priorities and meet deadlines in a fast-paced environment
• Strong communication skills to effectively interact with multiple levels within the organization
• Strong writing and documentation skills with attention to detail and ability to clearly communicate complex information
• Ability to make logic-based decisions leveraging data and information from a variety of sources
• Sound judgment and confidence in navigating complex discussions while maintaining a professional and collaborative approach
• Demonstrated experience in data analysis, including proficiency in tools such as Excel, Power BI, or similar platforms.

Salary Range: $125,200 - $187,800

Actual compensation offered to a candidate may vary based on their unique qualifications and experience, internal equity, and market conditions. Final compensation decisions will be made in accordance with company policies and applicable laws.