Administrator - Human Resources Operations

McKinsey & Company, Inc.; Tampa (FL); On-site; USD 55,000 - 68,000; Full time

Job summary

McKinsey & Company, Inc. in Tampa is seeking an HR Operations professional to administer a comprehensive suite of HR programs, including benefits, on/offboarding, and data integrity across McKinsey's People Systems.

You will partner with regional teams to ensure accurate processes and timely responses to employee inquiries. You will drive continuous process improvements, manage sensitive information with integrity, and serve as a key contact for colleagues across the Americas while collaborating

Qualifications

• Bachelor’s degree in Human Resources or a related field is preferred
• 1+ years of corporate and/or professional services experience, preferably in Human Resources
• Exceptional accuracy combined with a focus on efficiency
• Demonstrated personal responsibility and process ownership that drives high-quality results
• Customer service orientation framed by exceptional interpersonal and communication skills
• Proven ability to handle confidential information, personal integrity, excellent judgement, and high ethical standards
• Ability to dive into complex, ambiguous situations and bring them to an effective resolution
• Project management skills, flexibility, and organization; excellent time management skills, ability to prioritize independently and flex priorities constantly
• Strong problem-solving abilities combined with a bias to simplify complicated processes and a drive to bring items to an impactful resolution
• ServiceNow and SAP SuccessFactors knowledge a plus

Responsibilities

• Lead day-to-day administration of HR programs and transactional processes, including benefits, recoupments, tuition reimbursement, I-9 compliance, and internal transfers
• Manage end-to-end onboarding and offboarding processes with care
• Serve as primary contact via phone and email addressing employee concerns and HR inquiries
• Maintain data integrity in McKinsey's People Systems and perform data analysis and reporting
• Collaborate with regional US HR teams and global HR Operations to align on centralized processes

Skills

Customer service

Interpersonal skills

Communication skills

Problem-solving

Time management

Project management

Adaptability

Discretion

Education

Bachelor’s degree in Human Resources or related field

Tools

ServiceNow

SAP SuccessFactors

Job description

Do you want to do work that matters, alongside supportive leaders who will help you grow faster than you ever thought possible? Are you a creative problem-solver who is energized by challenges? You’ve come to the right place.

YOUR IMPACT

You will partner closely with global colleagues to jointly support the complete employee lifecycle, drive continuous process improvements, and solve complex challenges together. You will lead the day-to-day administration of a comprehensive suite of HR programs and transactional processes, including benefits, recoupments, tuition reimbursement, I-9 compliance, and internal transfers. Operating with a risk-mitigation mindset, you will support firm Members through their entire lifecycle, managing the end-to-end onboarding and offboarding processes with care. As the primary point of contact via phone and email, you will address employee concerns, resolve complex HR inquiries, and administer general policies in close alignment with regional US HR teams. To maintain data integrity, you will also be responsible for the timely and accurate management of information within McKinsey's People Systems, occasionally performing data analysis and reporting. You will be based in our Tampa center located in St. Petersburg, Florida as part of our Human Resources Operations team. While the broader Global HR Operations team provides comprehensive support to all locations globally, our team in Tampa will focus primarily on supporting Americas-based colleagues. Our team provides thought partnership on specialized topics like onboarding, offboarding, benefits, and mobility, holding a broad scope of responsibility across the HR spectrum with a dedication to risk management and continuous operational process improvement. You will also cooperate closely with our counterpart HR Operations teams in San Jose, Gurugram, and Poznan to align on centralized, global HR processes, and other teams such as local HR, Talent Attraction, Professional Development, Finance, Benefits, Payroll, Global Onboarding, and IT teams.

YOUR GROWTH

You are someone who thrives in a high-performance environment, bringing a growth mindset and entrepreneurial spirit to tackle meaningful challenges that have a real impact. In return for your drive, determination, and curiosity, we’ll provide the resources, mentorship, and opportunities to help you quickly broaden your expertise, grow into a well-rounded professional, and contribute to work that truly makes a difference. When you join us, you will have:

• Continuous learning:Our learning and apprenticeship culture, backed by structured programs, is all about helping you grow while creating an environment where feedback is clear, actionable, and focused on your development. The real magic happens when you take the input from others to heart and embrace the fast-paced learning experience, owning your journey.
• A voice that matters:From day one, we value your ideas and contributions. You’ll make a tangible impact by offering innovative ideas and practical solutions, all while upholding our unwavering commitment to ethics and integrity. We not only encourage diverse perspectives, but they are critical in driving us toward the best possible outcomes.
• Global community:With colleagues across 65+ countries and over 100 different nationalities, our firm’s diversity fuels creativity and helps us come up with the best solutions. Plus, you’ll have the opportunity to learn from exceptional colleagues with diverse backgrounds and experiences.
• Exceptional benefits:On top of a competitive salary (based on your location, experience, and skills), we provide a comprehensive benefits package to enable holistic well-being for you and your family.

YOUR QUALIFICATIONS AND SKILLS

• Bachelor’s degree in Human Resources or a related field is preferred
• 1+ years of corporate and/or professional services experience, preferably in Human Resources
• Exceptional accuracy combined with a focus on efficiency
• Demonstrated personal responsibility and process ownership that drives high-quality results
• Customer service orientation framed by exceptional interpersonal and communication skills
• Proven ability to handle confidential information, personal integrity, excellent judgement, and high ethical standards
• Ability to dive into complex, ambiguous situations and bring them to an effective resolution
• Project management skills, flexibility, and organization; excellent time management skills, ability to prioritize independently and flex priorities constantly
• Strong problem-solving abilities combined with a bias to simplify complicated processes and a drive to bring items to an impactful resolution
• ServiceNow and SAP SuccessFactors knowledge a plus

FOR U.S. APPLICANTS: McKinsey & Company is an Equal Opportunity/Affirmative Action employer.

All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by applicable law.

Certain US jurisdictions require McKinsey & Company to include a reasonable estimate of the salary for this role. To help you understand what you can expect, the salary range for new joiners in this role in United States, including all office locations where the job may be performed, is $55,000 - $68,100 USD gross per year. This reflects our best estimate of the lowest to highest salary/hourly wages for this role at the time of this posting, ensuring you have a clear picture right from the start, though it's importantto remember that actual salaries may vary. Factors like your office location, your unique blend of experience and skills, start date and our currentorganizational needs all play a part in determining the final figure. Certain roles are also eligible for bonuses, subject to McKinsey's discretionand based on factors such as individual and/or organizational performance.

Additionally, we provide a comprehensive benefits package that reflects our commitment to the wellness of our colleagues and their families. This includes medical, mental health, dental and vision coverage, telemedicine services, life, accident and disability insurance, parental leave and family planning benefits, caregiving resources, a generous retirement contributions program, financial guidance,and paid time off.

FOR NON-U.S. APPLICANTS: McKinsey & Company is an Equal Opportunity employer.

For additional details regarding our global EEO policy and diversity initiatives, please visit our McKinsey Careers and Diversity & Inclusion sites.