Administrator, Cross Connections

Aquarion Water Authority; Bridgeport (CT); Hybrid; USD 34,000 - 37,000; Full time

Job summary

Aquarion Water Authority is seeking a Cross Connections Administrator in Bridgeport, CT. The role focuses on planning, scheduling, and prioritizing daily work for the Cross Connection team, and also handling invoicing for field services.

The position requires strong planning, analytical, computer and customer service skills, and the ability to analyze data. It offers a hybrid work schedule after 3 months, with some on-site duties as needed.

Qualifications

• Strong planning, scheduling and data analysis abilities.
• Excellent verbal and written communication skills.
• Ability to manage multiple tasks and priorities to meet deadlines.
• Ability to work independently and with teams.

Responsibilities

• Plan, schedule and evaluate work to meet goals within time and cost constraints.
• Determine staffing, equipment and materials for efficient completion.
• Review and manage the customer violation letter process.
• Identify ways to streamline processes to boost field productivity.
• Coordinate work with internal resources and contractors.
• Support customer service with inquiries.
• Invoice for Cross Connection testing.
• Oversee contractor training and test report submission.
• Perform other duties as assigned.

Skills

Planning

Operations management

Communication

Conflict resolution

Multitasking

Self-starter

Education

Bachelor's degree in related field

Job description

The Aquarion Water Authority (AWA) is a locally governed, not-for-profit water authority providing water service to more than 735,000 people in 60 municipalities across Connecticut. Based in Bridgeport, Connecticut, AWA is responsible for the operation, maintenance, and long-term stewardship of one of the state's largest water systems. Through local governance, operational expertise, and continued investment in critical infrastructure, AWA is committed to delivering safe, reliable water service to the communities it serves.

Job Summary

The Cross Connections Administrator is responsible for planning, scheduling & prioritizing daily work, which includes managing notifications related to Cross Connection's functions. In addition, this position is responsible for invoicing customers for services performed by the Cross Connection's field team. This position requires a strong understanding of fundamental planning concepts, strong analytical, computer and customer service skills, as well as the ability to analyze data.

Principal Responsibilities

• Plan, schedule & evaluate the quantity and quality of work needed to accomplish work group goals within set limits of time and costs.
• Determine staffing, equipment and materials required to complete state mandated work in the most efficient manner.
• Review & manage the customer violation letter process.
• Identify ways to streamline Cross Connection's related processes to maximize the productivity & efficiency of field staff.
• Coordinate work with internal resources as well as contractors.
• Ability to work independently and exercise sound judgment.
• Evaluate and understand applicable codes, ordinances and regulations related to water utilities.
• Support Customer Service with Cross Connection inquiries.
• Oversee contractor training and test report submission through our portal
• Invoice for Cross Connection testing
• Responsible for other duties as assigned.

Preferred Requirements

• Experience in planning, operations management and understanding of the Company's business processes related to water service and utility operations.
• Excellent oral and written communication skills are required.
• Must be able to work through conflict to achieve desired outcomes.
• Must also be able to manage and prioritize multiple tasks simultaneously to meet deadlines.
• Strong understanding of the organization's goals and objectives is required.
• The candidate should be a self-starter who can work independently, as well as with groups.

Education/Certifications

• A Bachelor’s degree in related field is required.

Salary

• This role is a full-time, benefit-eligible role.
• This role is classified as a non-exempt hourly role, with a hourly rate of $25.00 to $27.50.
• This role reports out of the Bridgeport, CT office.
• Hours for this role are 7:30AM to 4:00PM, Monday through Friday.
• After 3 months of successful employment, this role will be eligible for a hybrid schedule (3 days office/2 days remote). However, based on business needs, such as training, testing, or project work, the employee may be required to work on‑site for specific periods. Any such adjustments will be communicated in advance.
• Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (e.g. H-1B visa) for this opportunity.
• AWA does not accept unsolicited resumes from external recruiting firms. All vendors must have a current and fully executed MSA on file before submitting candidates. Any unsolicited resumes and candidate profiles will be deemed the property of AWA, and no fee will be due.
• Employment with AWA is contingent upon the successful completion of pre-employment screenings, including a drug screening, where permitted by law.

Aquarion Water Authority is an equal opportunity employer, and we prohibit discrimination based on age, color, disability, marital or parental status, national origin, race, religion, sex, sexual orientation, gender identity, military or veteran status, or any other legally protected status in accordance with applicable federal, state and local laws.