Administrator

SENIOR HOUSING OPTIONS INC.; Denver (CO); On-site; USD 70,000 - 75,000; Full time

Job summary

Senior Housing Options Inc. in Denver seeks an Administrator, Assisted Living II to oversee two senior living communities with up to 64 units. You will ensure compliant, high-quality resident care, lead a team of staff, and manage daily operations and budgets to support safety and satisfaction.

The role requires a valid Colorado driver license, 3+ years of AL facility leadership, and completion of 40-hour Administrator training; the position is exempt and reports to the Director of Operations.

Qualifications

• Bachelor's degree in a related field or equivalent experience.
• High school diploma or equivalent required.
• Three (3) years of prior work experience managing a similar-sized Assisted Living facility.
• Must have completed a 40-hour Administrator training program or be in process of completing hours.

Responsibilities

• Oversee day-to-day delivery of services to ensure care aligns with resident agreements, assessments and care plans.
• Organize and direct ongoing functions of the residence including maintenance and safety.
• Monitor facilities operations including utilities, preventative maintenance, cleanliness, and safety protocols.
• Supervise staff including hiring, training, scheduling and performance evaluations.
• Conduct resident, family and case manager meetings as needed; coordinate with physicians and hospitals as required.
• Manage occupancy, budgeting, reporting, and ensure adherence to Medicaid and regulatory standards.

Skills

Leadership

Project management

Customer service

Communication

Problem solving

Discretion

Self-directed

Community involvement

Education

Bachelor's degree in related field

High school diploma or equivalent

40-hour Administrator training program

Tools

Word

Excel

Outlook

Job description

Description

Position Title: Administrator, Assisted Living II

Classification: Exempt

Reports To: Director of Operations

Date Created: January 6, 2025

Pay Range: 70,000-75,000

Summary/Objective:

The Administrator will oversee two Assisted Living facilities with up to 64 units. The primary purpose of this position is to oversee and coordinate support for the day-to-day needs of assisted living residents in accordance with current federal, state, and local regulations. This role has full responsibility for the facility and ensuring the highest degree of personal care and quality of life will be received by all residents. The Administrator sets the tone for the community, modeling an attitude and style that promotes harmony, encouragement and engagement for both residents and staff. The Administrator exercises a great degree of independent judgment regarding resident care and staff management.

Essential Functions:

• Manage the day-to-day delivery of services to ensure residents receive the care that is described in the resident agreement, the comprehensive resident assessment and the resident care plan.
• Organizing and directing the assisted living residence’s ongoing functions including physical

maintenance

• Monitor the maintenance and operation of electrical, plumbing, heating, cooling, and mechanical systems including the development and monitoring of a preventative maintenance program
• Regularly inspect the grounds, building, and common areas for proper maintenance and cleanliness
• Coordinate unit turnovers with other staff members, ensure units are refurbished and cleaned in a timely manner
• Ensure quality of care and safety of residents is always the top priority
• Will manage a team of employees including hiring, firing, interviewing, training, scheduling, and performance evaluations
• Plan, conduct and schedule in-service training, on-the-job training, and orientation programs to assure that staff are trained to perform duties according to expectations
• Maintain a written organization chart for well-defined lines of responsibility.
• Supervise and evaluate resident care, including adherence by team members to direct care procedures, care plans, physician orders and best practices
• Meet with residents, families and case managers periodically and as needed
• May communicate with physicians, diagnostic services, hospitals, and families as needed
• Work with other personnel to maintain a safe and sanitary environment, including following safety and fire procedures, infection control and universal precaution policies and procedures.
• Manage the operations of the facilities, including housekeeping and janitorial functions, to ensure the facility always maintains a clean appearance and safe living conditions
• Conduct tours of the communities for prospective residents and their family; coordinate and complete assessments on potential residents as part of the move in process
• Compliance with Medicaid move-in paperwork and ongoing management of a residents Medicaid eligibility
• Monitor the dietary program to assure resident satisfaction, regulatory compliance, and the facilitation of innovation in the dining program
• Maintain proper resident files in compliance with federal and state regulations
• Ensure compliance with all health department and life safety regulations
• Comply with all applicable federal, state, and local laws concerning licensure and certification
• Obtain support service referrals for tenants and ensure residents are well educated on the services and support available to them; coordinate with service providers and case managers as needed
• Provide residents with appropriate and frequent opportunity to participate in group or independent activities
• May engage in community outreach to obtain donations and services for the building, may include participation at local agency meetings and hosting public events at the property
• Ensure facility always meets capacity goals; quickly and effectively manage a resident waitlist
• Manage property budget and ensure all expenses are accounted for and within budget
• Submit required documents, invoices, inspections, and all other property reports to the SHO Office weekly
• Collect resident rents, make bank deposits, disburse personal needs allowance funds, code invoices, complete loan compliance functions and record transactions in Property Management Software System.
• Prepare and execute all occupancy agreement documents and orientation of new tenants; prepare notices of lease violations as needed
• Adhere to all resident rights, including privacy, confidentiality, and treating residents with dignity and respect
• Complete other duties as assigned by the SHO management team

Work Environment:

• Must be able to lift to 30 lbs. comfortably
• Comfortable using and climbing on ladders and step stools
• Certain activities may require repetitive movements including climbing, crawling, crouching, pulling, pushing
• May be subject to exposure to infectious waste, diseases, and conditions including blood-borne pathogens
• Works beyond normal working hours, on weekends and holidays as needed. May be called during off hours to respond to emergency or unusual situations.

Requirements

Competencies:

• Commitment to fulfilling the mission of Senior Housing Options and representing the mission to community members and leaders, funders and potential residents and families.
• Demonstrates the ability to build and foster a strong, inclusive culture that promotes collaboration, respect, and shared goals. Consistently encourages open communication, values diversity, and inspires high performance through positive reinforcement and team engagement. Committed to creating an environment where employees feel valued, supported, and motivated to contribute their best work towards the organization's mission and objectives
• Strong project management skills
• Customer service focus
• Strong interpersonal and communication skills in dealing with difficult or stressful situations
• Possess a sense of urgency and takes appropriate actions to resolve issues
• Skilled at communicating clearly both verbally and in writing, including the ability to provide non-technical assistance in a simple, straightforward manner.
• Ability to problem solve and the ability to make critical decisions
• Committed to motivating and leading staff and creating a positive working environment
• Understands the need for discretion in handling confidential information
• Self-directed, accountable for results
• Enjoys community involvement, resident interaction, and public representation of the organization.

Education and Experience:

• Bachelors in related field such as Human Services preferred; relevant experience may be considered in lieu of a degree preferred
• High school diploma or equivalent required
• Minimum three (3) years prior work experience managing a similar-sized Assisted Living facility
• Prior supervisory experience in health care a must
• Must have completed 40-hour Administrator training program or be in the process of completing the required hours and be medication administration trained and/or received QMAP qualification.
• Must be at least 21 years of age
• Must be knowledgeable of reimbursement regulations.
• Demonstrated working knowledge of Microsoft Office Suite including Word, Excel, Outlook

Requirements:

• Valid Colorado Driver’s License
• Clean MVR
• Current Flu shot
• Current CPR
• TB

Expected Hours of Work:

This role is considered full-time and works 40 hours per week. Schedule flexibility may be permitted but must be available during the "core" work hours of Monday through Friday 8:00 a.m. to 5:00 p.m.

Availability on evenings, weekends, and holidays to support emergencies may be required.