Administrative Volunteer (Hospice)

Gentiva Hospice; Spirit Lake (IA); On-site; USD 20,664 - 27,552; Full time

Job summary

Gentiva Hospice in Spirit Lake is seeking an Administrative Volunteer to provide clerical support to office personnel. Responsibilities include answering calls, filing, and assisting with admission packets. Candidates must be at least 16 years old, have good communication skills, and complete a background check. The role requires participation in training and adherence to HIPAA regulations. This position is ideal for those looking to contribute to hospice care through administrative assistance.

Qualifications

• Be at least 16 years of age.
• Provide completed Volunteer Application and references.
• Have a satisfactory criminal background check.
• Success in Administrative Volunteer orientation.

Responsibilities

• Assist with answering telephone calls and transferring calls.
• Organize and compile admission packets.
• Document and record hours of service.
• Maintain confidentiality and comply with HIPAA.

Skills

Strong communication skills

Dependable

Self-directed

Flexible

Teamwork

Understanding of hospice services

Job description

Title

Administrative Volunteer

Reports To

Volunteer Coordinator (VC)/Manager of Volunteer Services (MVS)

Description

The Administrative Volunteer provides support to office personnel through clerical and administrative functions such as answering telephones, filing, making copies, data entry, compiling admission packets, and assisting with the planning of the Annual Memorial Service.

Qualifications

• Strong communication skills; dependable, self‑directed, flexible, and able to work effectively as a member of a team. Must have an understanding of hospice services and be willing to participate in peer support/continuing education meetings.
• Be at least 16 years of age.
• Provide the following paperwork, co‑signed by a parent/guardian if under 18:
  • Completed Volunteer Application
  • 2 References
  • Code of Conduct Attestation Statement
  • Signed Permission for Background Check
  • Signed Permission for Drug Screen
• Have satisfactory references from employers and/or professional peers.
• Have a satisfactory criminal background check (as required by state).
• Successfully complete the Administrative Volunteer orientation.

Responsibilities

• Assist with assigned tasks such as answering telephone calls, taking messages, transferring calls, making calls for staff members; organizing and compiling admission packets; copying and filing; sending, receiving, and distributing faxes; assembling Volunteer Orientation manuals and in‑service packets.
• Participate in volunteer support or peer groups and/or training with other volunteers to comply with Medicare regulation requirements.
• Provide availability and keep up with the assigned task to support office personnel.
• Maintain regular communication with the Volunteer Coordinator/Manager of Volunteer Services regarding any changes or concerns about the current assignment.
• Function within authorized activities according to the individual’s ability, knowledge, and training, and refrain from assuming tasks or decisions outside the volunteer’s scope or those of hospice clinical or office personnel.
• Document and record hours of service on the Administrative Volunteer Activity Log.
• Maintain confidentiality and abide by federal privacy regulations such as HIPAA.
• Assure compliance with local, state, and federal laws, Medicare regulations, and established personnel policies and procedures.
• Meet or exceed delivery of company service standards and operate under the company’s Code of Conduct.
• Be evaluated annually based on competency and performance by the Volunteer Coordinator/Manager of Volunteer Services.
• Participate in continuing education and training, including mandatory annual in‑services (HIPAA, Emergency Preparedness, Ethics, etc.).