Administrative Transformation Leader

Joss Search; Houston (TX); On-site; USD 180,000 - 210,000; Full time

Job summary

Joss Search, partnering with a professional services firm in Houston, seeks a senior administrative leader to guide a major transformation. You will own operating model redesign, change management, and workforce optimization while steering a team of about 40 administrative professionals.

You will partner with firm leadership and HR to redesign processes, measure impact with KPIs, and ensure scalable service delivery across the organization.

Qualifications

• Experience leading enterprise-wide transformation and operating model redesign.
• Proven ability to influence senior stakeholders and drive change in large teams.
• Strong program management, analytical, and problem-solving skills.
• Background in professional services or law firm environments preferred.

Responsibilities

• Lead and develop a team of ~40 administrative professionals.
• Assess current admin support model and identify improvements.
• Drive transformation initiatives in service delivery and efficiency.
• Redesign processes, workflows, governance, and admin best practices.
• Lead change management for new processes, structures, tech, and ways of working.
• Analyze organizational design, capacity planning, and resource allocation.
• Develop KPIs and reporting to measure effectiveness.
• Manage staffing, onboarding, succession, and talent development.
• Foster accountability, client service, collaboration, and continuous improvement.
• Partner with HR on workforce planning and retention strategies.
• Advise stakeholders on admin operations, org design, and transformation.

Skills

Leadership

Change management

Stakeholder management

Transformation programs

Workforce optimization

Job description

We are partnering with a highly respected professional services firm to identify a senior administrative leader to lead a significant transformation initiative within their Houston office.

This role is ideal for a candidate who combines strong people leadership with experience driving large-scale organizational transformation, operating model redesign, change management, and workforce optimization initiatives. The successful individual will be responsible for evaluating and enhancing how administrative support is structured, delivered, and measured across the business, while leading a team of approximately 40 administrative professionals through a period of evolution and growth.

We are particularly interested in candidates with management consulting, business transformation, organizational effectiveness, process improvement, operational excellence, or change leadership experience within law firms, professional services organizations, consulting firms, or similarly complex stakeholder-driven environments.

The Role

As the administrative leader, you will serve as a strategic partner to firm leadership, helping to modernize and elevate the administrative function. This position will focus on identifying opportunities to improve team structure, workflows, resource allocation, and service delivery, while ensuring a high-performing and engaged administrative team.

You will work closely with senior stakeholders to evaluate the current operating model, identify opportunities for increased efficiency and scalability, build business cases for change, and implement sustainable transformation initiatives aligned with the firm's long-term objectives.

Key Responsibilities

• Lead and develop a team of approximately 40 administrative professionals
• Assess the effectiveness of the current administrative support model and identify opportunities for improvement
• Drive transformation initiatives focused on service delivery, operational efficiency, organizational effectiveness, and workforce optimization
• Partner with firm leadership to redesign processes, workflows, governance structures, and administrative best practices
• Lead change management initiatives, ensuring successful adoption of new processes, structures, technologies, and ways of working
• Analyze organizational design, team utilization, capacity planning, and resource allocation to improve productivity and service delivery
• Develop KPIs, performance metrics, and reporting frameworks to measure effectiveness and drive continuous improvement
• Manage staffing, recruitment, onboarding, succession planning, and talent development initiatives
• Foster a culture of accountability, client service, collaboration, and continuous improvement
• Partner with HR and senior leadership on workforce planning, employee engagement, performance management, and retention strategies
• Act as a trusted advisor to stakeholders on administrative operations, organizational design, change management, and business transformation

The Ideal Candidate

• Experience leading enterprise-wide transformation, operating model, organizational effectiveness, change management, or service delivery improvement initiatives
• Background in management consulting, internal consulting, business transformation, strategy & operations, legal operations, professional services operations, or large-scale administrative leadership
• Experience working within a law firm, professional services organization, consulting firm, accounting firm, or similarly matrixed environment strongly preferred
• Proven ability to influence senior stakeholders and drive change across large and diverse teams
• Experience assessing organizational structures, support models, workflows, and operating models to improve efficiency, scalability, and service levels
• Strong project management, analytical, and problem-solving skills
• Demonstrated experience leading complex change initiatives from assessment and design through implementation and adoption
• Excellent communication, stakeholder management, and executive presence
• Experience leading, coaching, and developing large teams
• Strategic mindset coupled with a hands-on approach to execution
• Comfortable navigating ambiguity and driving initiatives in a fast-paced environment
• Salary range $180,000 - $210,000, dependent on experience
• Opportunity to join a collaborative and highly professional organization with strong long-term growth potential
• Standard hours are 9:30 AM – 5:30 PM
• As with most exempt positions, flexibility is required and occasional extended hours may be necessary to support business needs

Joss Search is proud to be an Equal Opportunity employer, passionately supporting and promoting equality, diversity and inclusion. We are committed to building an inclusive culture, respecting our individual differences and bringing our community together