Administrative Support Specialist I

Employee Benefits Corporation; Town of Middleton (WI); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

Employee ownership

Job summary

Employee Benefits Corporation is seeking an Administrative Support Specialist I for a full-time, office-based role in Middleton, WI. You will support multiple departments with day-to-day administrative tasks, mail handling, document processing, and CRM-related activities to keep operations running smoothly.

The ideal candidate holds a high school diploma and at least two years of administrative experience in a corporate setting, is proficient with Word, Excel and Outlook, has a valid driver's

Qualifications

• High School diploma or equivalent.
• Two years administrative support experience in a corporate setting.
• Basic proficiency with Word, Excel and Outlook.
• Valid driver's license and access to a reliable personal vehicle for occasional pickups.
• Strong organizational skills and attention to detail.
• Effective written and verbal communication skills.
• Ability to manage multiple tasks and meet deadlines.
• Ability to maintain discretion and confidentiality in all aspects of position.
• Ability to lift and carry packages weighing up to 50 pounds and stand for extended periods.

Responsibilities

• Open, sort and distribute daily checks and assist with opening daily mail.
• Scan, save, route and prepare documents for processing and filing.
• Manage shipping logistics and track outgoing shipments.
• Run and maintain reports and update CRM tracking systems.
• Prepare regular outgoing mailings or emails and enrollment materials requests.
• Monitor tasks in CRM and Office Support Help Desk.
• Oversee office supplies, postage and shipping materials.
• Ensure mailroom equipment functions and coordinate maintenance.
• Process employee address changes and participant account updates on claim forms.
• Daily cleaning of breakroom and related duties; occasional catering pickups.

Skills

Organizational skills

Written and verbal communication

Multitasking ability

Discretion and confidentiality

Education

High School diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Outlook

Microsoft Dynamics 365

Job description

About the Role

Employee Benefits Corporation is hiring for an Administrative Support Specialist I. The Administrative Support Specialist I provides administrative and office support across a variety of department. This role assists with key office functions, facilities, etc.

Location

This is a full-time office based position in Middleton, WI.

Who We Are

Employee Benefits Corporation is a trusted, national third-party administrator with decades of experience delivering consumer-driven benefit solutions. We combine deep industry expertise and exemplary service with a bold vision for the future-where technology is thoughtfully applied to enable an intuitive user experience and elevate how consumers engage with their benefits.

What You’ll Do

• Open, sort and distribute daily checks received and assist with opening daily incoming mail
• Scan, save, route and prepare documents/forms for processing and filing
• Sort and/or collate COBRA disbursements and other mailings on a regularly scheduled basis
• Manage shipping logistics by preparing accurate shipping labels, tracking outgoing and return shipments, and ensuring timely drop-off of packages at FedEx location
• Run and maintain reports and update tracking systems for Medicare Advantage clients
• Anticipate and execute regularly scheduled outgoing mailings or emails batches in the form of statements, reports and letters and enrollment material requests
• Monitor, distribute and process assigned tasks in CRM and Office Support Help Desk
• Maintain and oversee office supplies, postage and shipping materials
• Ensure proper functioning of mailroom equipment by performing daily cleaning and coordinating scheduled maintenance with vendors
• Process employee address changes and returned mail as needed
• Process participant account updates requested on claim forms
• Daily cleaning of employee breakroom, stocking supplies, emptying dishwasher, etc.
• Occasionally transport packages or catering orders using personal vehicle

What You Bring

• High School diploma or equivalent
• Two years administrative support experience in a corporate setting
• Basic proficiency with Microsoft Word, Excel and Outlook
• Possession of valid driver's license and access to a reliable personal vehicle for occasional mail, package or catering pickups
• Strong organizational skills and attention to detail
• Demonstrated effective written and verbal communication skills
• Ability to manage multiple tasks and meet deadlines
• Ability to maintain discretion and confidentiality in all aspects of position
• Ability to lift and carry packages, boxes and office supplies weighing up to 50 pounds
• Ability to stand for extended periods, up to six hours in an eight-hour day
• Frequent standing, walking, bending, stooping, and reaching throughout the workday
• Ability to push and pull carts loaded with mail, food or packages across varied surfaces
• Ability to climb or stoop to access storage shelves or supply cabinets
• Ability to reach in all directions and bend/stoop to store and retrieve files, use telephone, calculator, computer and other office equipment
• Capacity to perform repetitive tasks such as scanning, sorting, and collating documents and mailings

Ideally, You May Have

• Familiarity with CRM systems, in particular Microsoft Dynamics 365.
• Previous experience working with COBRA and tax advantaged benefit plans
• Experience with office equipment, such as copiers, fax machines, and printers

Why EBC

• A welcoming, collaborative team culture where every voice matters
• Competitive pay and comprehensive benefits, including employee ownership
• A culture built on clarity, empathy, and continuous improvement
• Continuous learning and career development to help you grow as we invest in future-ready solutions and seamless user experiences
• Flexible work options designed to support a healthy work-life balance