Administrative Support I

City of Dublin; Dublin (OH); Presencial; USD 28.000 - 34.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Dental and vision insurance

Retirement plan

HSA contributions

Paid vacation

Personal leave

Sick leave

Paid holidays

Descripción de la vacante

The City of Dublin is seeking an Administrative Support I to serve as the first point of contact at City Hall, delivering courteous customer service and vital administrative support to ensure efficient municipal services.

Required are a high school diploma or GED and strong Microsoft Office skills, with emphasis on communication, organization, and the ability to learn department-specific software. This role operates Monday–Friday, 8:00 a.m.–5:00 p.m., with overtime eligibility under FLSA.

Formación

• High School Diploma or GED required; basic clerical experience preferred.
• Proficient in Word, Excel, Outlook and basic computer operations.
• Excellent written and verbal communication skills.
• Strong organizational and time-management abilities.
• Ability to learn department software and adapt to new processes.

Responsabilidades

• Front desk receptionist at City Hall, delivering professional customer service.
• Provide administrative support and handle routine clerical tasks.
• Maintain positive public relations by sharing information and directing inquiries appropriately.
• Perform basic accounting tasks including cash handling and deposits.
• Process permits, mail distribution, and document scanning/file management.
• Handle confidential information with discretion and security.

Conocimientos

Front desk reception

Customer service

Microsoft Office

Data entry

Written & verbal communication

Organizational skills

Educación

High School Diploma or GED

Descripción del empleo

Are you passionate about helping others and want to make an impact in a beautiful and thriving community in central Ohio? Then we want to hear from you!

The City of Dublin is currently accepting applications for an Administrative Support I role. This position serves as the first point of contact for residents at our City Hall location, providing exceptional customer service and administrative support that contributes to the efficient delivery of municipal services.

Primary Focus

Performs routine, detail-oriented clerical and administrative duties at the City of Dublin Service Center which include serving as the front desk receptionist, answering phones, sending and distributing mail, filing, copying or scanning documents, data entry, maintaining inventory of office supplies, and other similar clerical tasks.

Hours of Work

Monday - Friday; 8:00 a.m. to 5:00 p.m. with a designated one-hour lunch break.

Supervisory Responsibilities

None

Additional Information

Incumbent must model the City’s established core values: Integrity, Respect, Communication, Teamwork, Accountability, and Positive Attitude. These values support the three beliefs that guide the City of Dublin: we are driven by excellence, we are better together, and we are dedicated to service. Employees are expected to bring these beliefs to their work every day by striving for excellence in all they do, collaborating with colleagues and the community, and serving residents with dedication.

Given the nature of this classification's duties/responsibilities, it has been designated as Non-Exempt under the governing Fair Labor Standards Act regulations and, therefore, is entitled to formal overtime compensation and/or formal compensatory time.

The targeted pay range for this role is $20.38 - $24.47 per hour.

Essential Functions

• Serves as the City of Dublin's City Hall front desk receptionist, providing professional and courteous front-line customer service.
• Provides essential administrative support requiring excellent written and verbal communication skills.
• Maintains exceptional public relations by providing routine information, handles minor problems, and references contacts to the most appropriate source when needed.
• Performs basic accounting duties including cash handling, preparing deposits, reconciling cash accounts, fee collections, receipt generation, and other basic accounting and data entry tasks.
• Generates various permits.
• Sends and distributes mail.
• Document management which includes filing, copying or scanning documents.
• May handle confidential and sensitive information.
• Performs other related duties as assigned.
• Effectively leverages various technologies to communicate with residents who speak other languages.

Minimum Qualifications

• High School Diploma or GED, entry-level coursework in Microsoft Office Suite (specifically Word, Excel, Outlook) and computer operations, and basic clerical and administrative support experience, or any equivalent combination of education and experience.
• Department/Division or administrative function may require licenses or certifications relevant to specific job responsibilities.
• Good organizational skills.
• Excellent written and verbal communication skills.
• Ability to proficiently learn intermediate Microsoft office applications and the Department's/Division’s or administrative function’s proprietary software following appointment.
• Ability and willingness to adapt, embrace, and support change, and to learn new methods and processes.
• Ability to seek out and participate in professional growth opportunities offered by the City to keep current and grow professionally.

Physical Requirements

• Ability to occasionally lift and move objects weighing 10 - 15 lbs.
• Ability to operate standard office equipment in performing essential functions (e.g. personal computer, fax, copier, telephone).
• Ability to perform data entry into a computer system in a sustained and continuous manner.

Special Requirements

• Valid driver's license.

Other Requirements

• Regular attendance, as governed by and in accordance with applicable rules, regulations, procedures, and laws, is regarded as an essential requirement of this classification.
• Compliance with training directives established by supervisory/managerial personnel.
• Adherence to all applicable Federal and State safety laws, rules, and regulations and City safety policies/procedures.

Customer Focus

Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services, acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

Problem Solving

Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers.

Time Management

Makes decisions in a timely manner, sometimes with incomplete information and under tight deadlines and pressure; able to make a quick decision.

Priority Setting

Spends his/her time and the time of others on what's important; quickly zeros in on the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks; creates focus.

Composure

Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn't show frustration when resisted or blocked; is a settling influence in a crisis.

Functional/Technical Skills

Has the functional and technical knowledge and skills to do the job at a high level of accomplishment.

Interpersonal Savvy

Relates well to all kinds of people up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.

Boss Relationships

Responds and relates well to bosses; would work harder for a good boss; is open to learning from bosses who are good coaches and who provide latitude; likes to learn from those who have been there before; easy to challenge and develop; is comfortably coachable.

Comfort Around Higher Management

Can deal with more senior managers; can present to more senior managers without undue tension and nervousness; understands how senior managers think and work; can determine the best way to get things done with them by talking their language and responding to their needs; can craft approaches likely to be seen as appropriate and positive.

Organizational Agility

Knowledgeable about how organizations work; knows how to get things done both through formal channels and the informal network; understands the origin and reasoning behind key policies, practices, and procedures; understands the cultures of organizations.

THE CITY OF DUBLIN IS AN EQUAL OPPORTUNITY EMPLOYER

BENEFITS

• The City of Dublin offers a high deductible health care plan through United Healthcare that provides 100% coverage for preventative care. Employee or family coverage is available. Additionally our integrated wellness program, Healthy by Choice (HBC), allows employees to earn a waiver of all or a portion of the medical plan premiums.
• Annually, the City will deposit 75% of your health insurance deductible amount into an HSA account in your name.
• The City pays 100% of the premium for dental and vision. Coverage levels will be explained in further detail at time of hire.
• The City pays 100% of the premium for 1.5 times your salary up to $150,000 term life insurance coverage for the employee. Supplemental insurance is available.
• The City contributes 14% monthly toward retirement benefits offered through the Ohio Public Employee Retirement System. The employee pension payment share is 10% of gross salary.
• New employees accrue two weeks of paid vacation their first year. Vacation time increases with length of service time. Prior public service may be honored as service credit for vacation accrual.
• Employees receive five prorated days of personal leave annually.
• Employees are advanced three sick days at the time of hire and accrue nine sick days in total annually.
• Eleven (11) paid holidays per year, employer paid short term disability, tuition/certification reimbursement of up to $7,000 annually, recreation membership and longevity pay after four years of full time completed service with the City of Dublin.
• The City of Dublin is a drug-free workplace (AO 2.35) which prohibits the use of controlled substances including marijuana. As permitted by law and in accordance with City Policy, new hires must pass a pre-employment drug test before appointment to any City position. Please note, this position may be subject to additional restrictions pursuant to Administrative Orders 2.35, or as outlined in the posting.

EEO Statement Drug-Free Workplace

The City of Dublin is committed to establishing and maintaining an inclusive and equitable community. We work to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. We actively celebrate colleagues' differences, support them through their careers with us, and prohibit discrimination and harassment. We strive to ensure equitable access to resources and opportunities that allow individuals and groups to feel safe, respected, motivated, and valued. Creating a culture of equity and belonging helps to ensure we meet the needs of all residents, visitors, and City of Dublin employees.