Building Administrative Support I

ACCESS - Arab Community Center for Economic and Social Services; Dearborn (MI); On-site; USD 19,286 - 30,307; Part time

Job summary

ACCESS - Arab Community Center for Economic and Social Services is seeking an Administrative Support I. This part-time role provides clerical support to an assigned area under direct supervision, in a climate controlled office in Dearborn, MI.

Responsibilities include answering phones, scheduling appointments, maintaining records, assisting clients, and handling routine data entry with confidentiality and professionalism.

Qualifications

• High school diploma or GED or equivalent.
• At least 6 months admin/clerical experience or 1 year preferred.

Responsibilities

• Answer phones, screen incoming calls, gather routine information and direct callers to appropriate destination.

Skills

Customer service

Communication

Organizational skills

Multitasking

Education

High school diploma or GED

Tools

Microsoft Office

Electronic medical record software

Database software

MI WIC database

Job description

Job Title: Administrative Support I

Job Status: Part-Time

Job Summary

Under direct supervision, the Administrative Support I uses basic skills obtained through experience and training to provide clerical support to an assigned functional area.

Essential Duties and Responsibilities

• Answer phones, screen incoming calls, gather routine information and direct callers to appropriate destination
• Take and deliver messages as needed
• Schedule appointments and admissions for clients and set up client reminders as needed
• Answer questions and concerns, collect information and documentation, provide information on program requirements and schedule patient/clients
• Distribute documentation to appropriate destination
• Provide a welcoming, informative presence at assigned workstation
• Be cognizant of surroundings and notify a supervisor of suspicious/threatening behavior
• Account for the safety and security of the building
• Greet visitors, determine service need and direct to appropriate area/individual
• Type, copy, file and fax documents as needed
• Prepare and sort mail
• Order supplies as needed
• Maintain agency confidentiality and clients’ privacy
• May be responsible for scheduling and maintaining appointment calendars for sessions, individuals or groups
• May enter routine data into database software
• May prepare client/patient forms and files (hardcopy and/or electronically)
• May assist in gathering data for regular reporting based on assigned functional area
• May perform standardized testing according to established guidelines and procedures including performing hemoglobin testing, obtaining weight and measurements and documenting results based on assigned functional area
• Operate standard office equipment and use required software applications
• Perform other duties and responsibilities as assigned

Knowledge, Skills and Abilities

• Basic concepts, principles and practices of office administration
• Billing systems, co-pays, deductibles and insurance verifications as well as referrals and prior authorizations based on assigned functional area
• Basic medical terminology based on assigned functional area
• OSHA standards and universal precautions based on assigned functional area

Skills

• Operating standard office equipment and using required software applications for program area and other applications, including Microsoft Office
• Operating electronic medical record software based on assigned functional area
• Operating database software based on assigned functional area
• Operating MI WIC database based on assigned functional area

Abilities

• Communicate effectively, both orally and in writing
• Organize and prioritize multiple tasks and meet deadlines
• Provide a high level of customer service to both internal and external contacts
• Work independently as well as collaboratively within a team environment
• Maintain confidentiality of agency and client information
• For the Medical clinic – ability to use medical terminology

Educational/Previous Experience Requirements

• Minimum Degree Required:
  • High school diploma or GED equivalent
• At least 6 months previous admin/clerical experience or 1 year preferred or any equivalent combination of experience, education and/or training approved by Human Resources

Licenses/Certifications

• Licenses/Certifications Required at Date of Hire: None

Working Conditions

Hours: Normal business hours, some additional hours may be required

Travel Required: None generally required

Working Environment: Climate controlled office