Administrative Support Coordinator, Dementia Program (Remote in MN, WI or FL)

Bluestone Physician Services; Minnesota; Remote; USD 10,000 - 60,000; Full time

Job summary

Bluestone Physician Services is seeking an Administrative Support Coordinator for its Dementia Program. This fully remote role involves assisting in care delivery through scheduling, data management, and supporting care navigators to ensure high quality care for patients with complex needs.

Benefits

Health Insurance

Dental Insurance

Vision Materials Insurance

Company paid Life Insurance

Retirement plan with 4% matching

Flexible Spending Account (FSA)

Paid Time Off (PTO)

Company sponsored laptop

Qualifications

• Minimum one year experience in a health care related role.
• Preferred experience working directly with Dementia population.
• Knowledge of care coordination preferred.

Responsibilities

• Support Dementia Care Navigators with scheduling assessments.
• Data entry, document management in EMR.
• Coordinate care and outreach for eligible patients and their caregivers.

Skills

Customer service

Relationship building

Communication

Technical skills

Education

Associate’s degree in Human Services or related field

Tools

EMR (Electronic Medical Record) System

Job description

Bluestone Physician Services delivers great outcomes by bringing exceptional care to patients living with complex, chronic conditions and disabilities. Our unique, robust model of care goes beyond primary care services — our multidisciplinary care teams collaborate with patients, their families and other healthcare providers to deliver care that is preventative, proactive and tailored to their unique needs.

Using an evidence-based approach focused on quality care management and data-driven medical decisions, Bluestone care teams collaborate to manage patients’ chronic conditions, address social determinants of health, manage transitions to and from inpatient settings, provide behavioral health support and more. Under our model of care, Bluestone patients experienced 21% fewer ER visits, 36% fewer hospitalizations and 41% fewer hospital readmissions compared to patients with similar conditions and complexities over the same time period.

Our care teams travel directly to patients who reside in Assisted Living, Memory Care and Group Home communities throughout Minnesota, Wisconsin and Florida and are supported by clinical operations and administrative colleagues who work remotely or at our corporate offices in Stillwater, Minnesota, and Tampa, Florida.

Our success is only possible through the hard work of our employees who bring our core values of Dedication, Excellence, Collaboration and Caring to life every day. Bluestone has been named to the Star Tribune's Top Workplace list for the 12th year in a row! Bluestone also achieved Top Workplace USA 2021-2024!In 2022, Bluestone Accountable Care Organization (ACO) was the best performing ACO in the country as measured by the overall savings per Medicare beneficiary.

Position Overview:
As an Administrative Support Coordinator for the Dementia Program you will assist in delivering the 9 core elements outlined in the CMMI GUIDE Model of care delivery. You will build strong, collaborative relationships with internal teams as well as external partners to ensure patients and caregivers receive appropriate and high quality care. Directly supporting GUIDE Care Navigators with scheduling assessments, obtaining consent for services, providing resources and support to patients and caregivers, and coordination of care are foundational to the position.The position allows for great work-life balance being fully remote.

Schedule: Full time position, day shift hours, no evenings, weekends or holidays. Hours are 8am to 5pm Monday thru Thursday & 8am to 3pm on Fridays.

Location: This remote role must be located in one of the Bluestone Markets (Minnesota, Wisconsin or Florida).

Salary: $19.50 - $23.00. Salary will be commensurate with experience.

Responsibilities:

• Administratively support Dementia Care Navigators
  • Data entry into care management patient registries
  • Scanning, uploading and management of documents in EMR (Electronic Medical Record) System
  • Prep assessments and other documents/forms
  • Outreach and scheduling visits for eligible GUIDE patients and/or their caregivers
  • Ongoing telephonic contact with patient and caregivers, community partners
  • Coordinate collaboration with other team members, primary care providers, HIM, CA, etc
  • Participation in Care Management meetings
  • Prepare GUIDE documents for the billing/coding department
  • Ensure documents are completed and submitted timely to Data Custodian
• Helping connect patients and caregivers with resources and services
• Completing required documentation
• Collaborating with primary care teams to ensure high quality team-based care
• Use utilization management tools to facilitate Care Navigator involvement in transitional care activities
• Collaborate with hospitals, rehabs, and SNFs to manage patient’s inpatient stay and desired discharge plan
• Work to increase coordination of care for a vastly complex geriatric population
• Be proficient in community resources
• Operates office equipment such as computers, phones, and printers to communicate and update electronic medical records and other databases as appropriate
• Communicates and collaborates with multiple departments and other Administrative Associates
• Ensures electronic medical records are accurately updated
• Provides backup support to team members as needed
• Works independently and within a team setting

Qualifications:

Education/Certification/Experience

• Associate’s degree in Human Services, Health Care Administration, or a related field preferred but not required
• Minimum of one year experience working in a health care related role
• One year of experience working with EMR and/or Care Coordination software preferred
• Experience working directly with the Dementia population preferred

Knowledge/Skills/Abilities

• Ability to work independently
• Strong customer service, relationship building, and communication skills
• Strong technical skills and experience with EHRs preferred
• Demonstrated compatibility with Bluestone’s purpose, focus and values
• Ability to travel throughout the market area as needed
• Demonstrated ability to read, write, speak, and understand the English language

Bluestone Benefits:

• Health Insurance
• Dental Insurance
• Vision Materials Insurance
• Company paid Life Insurance
• Company paid Short and Long-term Disability
• Health Savings Account (with employer contribution)
• Flexible Spending Account (FSA)
• Retirement plan with 4% matching contributions
• Eight (8) paid holidays for office closures plus two (2) floating holidays
• Three weeks (15 Days) Paid Time Off (PTO)
• Company sponsored laptop
• Regular business hours