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Administrative Support Associate - Cashier
East Carolina University
Greenville (SC)
On-site
USD 10,000 - 60,000
Full time
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Job summary
A major university in South Carolina is seeking an Administrative Support Associate - Cashier. The role involves processing payments, managing student account inquiries, and delivering top-notch customer service. Ideal candidates will possess a high school diploma and demonstrate strong communication and organizational skills.
Qualifications
- High school diploma or equivalency required.
- Above average communication skills and professionalism.
Responsibilities
- Receiving payments (cash, check, and debit card) for student accounts.
- Providing excellent customer service to students and faculty.
- Balancing cash drawer daily and reporting issues.
Skills
Education
Job description
* Please ensure your full range of knowledge, skills, abilities, experience and education are listed on your application. Do not write 'see resume' on your application when completing the job duties section. * If you answer the questions at the end of the application, please ensure your application reflects the knowledge, skills, abilities and experiences to support your answers (see job duties section of previous employment). * Failure to answer the questions at the end of the application will not preclude your application from being considered but may result in your application not receiving full consideration of your knowledge, skills, and abilities. * All applications must be submitted by 11:59 p.m. (EST) on the closing date indicated.
Position Information
Working Title
Working Title Administrative Support Associate - Cashier
Position Number
Position Number T10421
Department
Department AFH Cashier
Department Homepage
Department Homepage http://www.ecu.edu/cashier/
Advertising Department
Advertising Department CASHIER'S OFFICE
Division
Division Administration & Finance
Classification Title
Classification Title Admin Support Associate
Competency Level 1 - Contributing
Number of Vacancies
Number of Vacancies 2
Full Time Equivalent (FTE)
Full Time Equivalent (FTE) 1.00
Hourly Salary Rate/Range
Hourly Salary Rate/Range $16.13
Work Schedule
Work Schedule M-F, 8am-5pm
Position Location (City)
Position Type
Position Type Temporary Staff
Job Category
Primary Function of Organizational Unit
The University Cashier’s Office serves as the central collection center for student accounts receivable and for receipting of State funds through departmental deposit. The primary purpose of this office is the billing, receiving, depositing, disbursing, accounting and the financial record keeping of student tuition, fees and related charges as well as other State funds deposited and in the custody of the office and finally safeguarding these funds until deposited with the State Treasurer and/or a designated commercial bank.
Job Duties
Cashier responsibilities include, but are not limited to:
- Receiving payments (cash, check, and debit card) for student accounts and Third Party payments. Accuracy is key.
- Review and process Faculty & Staff Waivers in Banner.
- Open, sort, proof (for accuracy) and process payments received by mail. Requires data entry in Banner Student A/R module.
- Provide excellent customer service to students, parents, staff, faculty and any others that interact with the Cashier’s Office.
- Release student account information in accordance with FERPA (Family Education Rights to Privacy Act).
- Sign into the Cisco Finesse phone system daily and assist with Level 2 Cashier calls that require more complex attention and research.
- Balance cash drawer daily, complete balance sheet, submit deposit to Departmental Cashier, and report any out of balance issues in accordance with University policy.
- Assist students with questions regarding 3rd party systems such as TouchNet.
- Assist students with refund and tuition payment plan questions and issues.
This is a “customer service” driven position requiring above average communication skills and professionalism.
High school diploma or equivalency; or demonstrated possession of the competencies necessary to perform the work.
License or Certification Required by Statute or Regulation
Preferred Experience, Skills, Training/Education
License or Certification Required by the Department
Special Instructions to Applicant
* Please ensure your full range of knowledge, skills, abilities, experience and education are listed on your application. Do not write ‘see resume’ on your application when completing the job duties section. * If you answer the questions at the end of the application, please ensure your application reflects the knowledge, skills, abilities and experiences to support your answers (see job duties section of previous employment). * Failure to answer the questions at the end of the application will not preclude your application from being considered but may result in your application not receiving full consideration of your knowledge, skills, and abilities. * All applications must be submitted by 11:59 p.m. ( EST ) on the closing date indicated.
East Carolina University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to their race/ethnicity, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, or veteran status. Individuals requesting accommodation under the Americans with Disabilities Act Amendments Act ( ADAAA ) should contact the Department for Disability Support Services at (252) 737-1016 (Voice/ TTY ).
Eligibility for Employment
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. ECU participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
Department for People Operations, Success, and Opportunity
If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (252) 328-9847 or toll free at 1-866-489-1740 or send an email to employment@ecu.edu. Our office is available to provide assistance from 8:00-5:00 EST .
Required fields are indicated with an asterisk (*).
- * Please indicate where you learned about this job vacancy.
- Chronicle of Higher Education
- CareerBuilder
- Greenville Daily Reflector
- Raleigh News & Observer
- HigherEdJobs.com
- InsideHigherEd.com
- Monster.com
- Indeed
- ECU Website
- Other
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