Administrative Support Assistant - Parole Board Operations

State of Missouri; Jefferson City (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance (medical, vision, and

Paid holidays

Paid annual leave

Uniforms provided

Job summary

Missouri Department of Corrections seeks an Information Specialist Receptionist with Board Operations to support daily office functions and cross‑unit workflows. You will handle the front desk, route calls, and assist with organized offender file records, ensuring accuracy and compliance.

The role requires strong communication, attention to detail, and the ability to multi‑task in a busy environment. Training will cover procedures and software tools, with opportunities for growth through

Qualifications

• Two or more years of experience as an Administrative Support Clerk or equivalent.
• High school diploma or GED required; college credit hours may substitute for experience.

Responsibilities

• Receptionist duties with excellent phone and interpersonal communication.
• Organize and create offender files based on criminal sentencing structures.
• Obtain daily intake lists from Diagnostic Centers to process.
• Consolidate prior file material and archive in accordance with department procedures.
• Proficiency with FileBound, SMART, AS400, and Microsoft Office.

Skills

Reception duties

Phone communication

Interpersonal skills

File organization

Offender records

Task prioritization

Attention to detail

Multi-tasking

Education

High School Diploma or GED

Credit hours substitution policy

Tools

FileBound

SMART

AS400

MS Office

Job description

A position in the Missouri Department of Corrections is more than a job. It's a calling. Corrections employees transform lives, equipping Missourians in the criminal justice system with the skills they need to contribute to their communities, inside and outside our walls. More than 95 percent of people who enter the prison system ultimately are released. We want to make sure they’re good neighbors.
We offer great benefits! Missouri State Employee Retirement System / Deferred compensation plan / Health insurance (medical, vision, dental for employees and family) / Paid life insurance / Long-term disability insurance / Cafeteria plan / Paid holidays / 10 hours annual leave per month / 10 hours sick leave per month / Uniforms provided when required / Pre-service and in-service training / Access to credit union / Direct deposit of paycheck (required) / Employee health, wellness and safety initiatives / MOST 529 College Savings Program. The Missouri Department of Corrections is an equal opportunity employer and a drug‑free workplace.
This position is Information Specialist Receptionist with Board Operations

• Receptionist skills including excellent phone and interpersonal communication skills
• Organize and create offender files based on criminal sentencing structures
• Obtain daily intake lists from Diagnostic Centers to process
• Consolidate prior file material and archive in accordance with department procedures
• Software proficiencies to include: FileBound, SMART, AS400, and Microsoft Office
• Establish priorities in daily routine with a focus on files needing immediate review
• Excellent organizational and accuracy skills with a focus on attention to detail
• Ability to multi‑task in a busy office environment
• Reliable and dependable to support the office staff
• Professional and congenial attitude
• This position will be cross‑trained to float between units as needed

Minimum Qualifications
Two or more years of experience as an Administrative Support Clerk (OSA) with the Missouri Uniform Classification and Pay System; and possession of a high school diploma or proof of high school equivalency OR
Three or more years of experience in office support work; and possession of a high school diploma or proof of high school equivalency
(Earned credit hours from an accredited college or university may substitute on a year‑for‑year basis for the required experience at a rate of 30 credit hours for one year)
All requested documents MUST be received by the closing date listed.
Contingent upon your position, you may also be eligible to receive:

• A $2.00 per hour shift differential if you are assigned to a shift that begins on or between 12:00pm (noon) and 5:00am and are employed at a 24/7 congregate care facility (i.e. institution, transition center, supervision center, or command center).
• A $0.75 per hour medium security or $1.50 maximum security differential if you work full‑time at a qualifying facility.
• A $1.00 per hour restrictive housing differential if you are assigned a regular post within a restrict housing/segregation unit at any facility.

The Department of Corrections currently offers a guaranteed 1% pay increase for every two years of continuous service up to 20 years!
The Missouri Department of Corrections is proud to have a tradition of promotion from within for employees looking for and seeking distinctive career paths. As you work for the department, we invite you to consider your goals and make choices to actively head toward them. We seek to recognize employees who serve with distinction.
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