Administrative Support Assistant (OA)

U.S. Department of the Interior; San Francisco (CA); On-site; USD 48,000 - 76,000; Full time

Job summary

U.S. Department of the Interior, Golden Gate National Recreation Area, is seeking an Administrative Support Assistant (OA) to provide administrative information and practical support to division chiefs and staff.

You will handle records management, timekeeping, correspondence, and travel arrangements, working with a diverse team across the unit. The role involves developing organizational systems and supporting office operations in a dynamic park setting.

Qualifications

• Experience with records management and administrative information handling.
• Strong organizational and time-management skills.
• Ability to provide information and assistance to staff and divisions.

Responsibilities

• Perform records management and maintain organizational systems
• Make charge card purchases for the division
• Compile, track and prepare reports
• Conduct time and attendance processes
• Coordinate training and travel needs of staff
• Perform property inventories and storage support
• Prepare and finalize internal and external correspondence
• Track HR processes as needed
• Budget tasks including paying bills and revenue accounting
• Enter and track data in web-based systems
• Coordinate small projects and track schedules/deliverables
• Collaborate with staff and interns at all levels
• Other related tasks as assigned

Skills

Record keeping

Customer service

Attention to detail

Time management

Education

Transcript submission required

Job description

Summary

You will serve as an Administrative Support Assistant (OA) with National Park Service. The primary purpose of the position is to provide administrative information and assistance to Division Chiefs of the unit and staff, on the practical and technical aspects of office administration.

Major Duties

These positions are located at Golden Gate National Recreation Area, which includes Fort Point National Historic Site and Muir Woods National Monument. The parks comprise one of the largest urban parks in the nation, with over 80,000 acres of land over three counties. The parks' resources are incredibly diverse, including an old growth redwood forest at Muir Woods, a former federal penitentiary at Alcatraz, coastal scrublands in the Marin Headlands, 250 year of military history, the homelands of the Ohlone and Miwok people, recreational lands that welcome over 17 million people a year, and so much more. Golden Gate is known for its collaboration with partners who work with us to preserve these parklands and welcome people from all walks of life.

Some of the major duties you will perform include but are not limited to the following:

• Perform records management and maintain organizational systems
• Make charge card purchases for the division
• Compile, track and prepare reports
• Conduct time and attendance processes
• Coordinate training and travel needs of staff
• Perform property inventories and manage assist with storage needs
• Prepare and finalize internal and external correspondence
• Track HR processes as needed
• Budgets tasks may include paying bills, depositing checks and accounting of revenue
• Enter and track data using a variety of web-based systems
• Coordinate small projects; develop and track schedules, communication and final deliverables
• Work on a daily basis with a variety of staff and interns at all levels of the organization
• Other related tasks as assigned
• Duties will be developmental in nature when filled below the full performance level.

Education

You must submit a copy of your transcript(s) to support claimed education if substituting education for experience. Transcripts must include your name, school name, grades, credit hours earned, major(s), grade point average or class ranking, and date the degree was conferred, if applicable. A typed list of courses, grades, semester/quarter hours, GPA, etc. will not be accepted. Non-submission may result in being rated not qualified for the position. Unofficial transcripts are acceptable, but if you are selected for this position and you used your education to qualify, you must provide official transcripts before you begin work. Foreign Education: To receive credit for education completed outside the United States, you must show proof that the education has been submitted to a private organization that specializes in interpretation of foreign educational credentials and such education has been deemed at least equivalent to that gained in conventional U.S. education programs. For more information on how foreign education is evaluated, visit: https://www.ed.gov/about/initiatives/international-affairs/recognition-of-foreign-qualifications

Requirements

Must be a U.S. Citizen or National. Appointment subject to background investigation and favorable adjudication. Males born after 12-31-59 must be registered for Selective Service. Direct Deposit participation required. Successfully pass the E-Verify employment verification check. To learn more, visit https://www.e-verify.gov/. You are required to complete training, obtain and maintain a government credit card with travel and purchase authority. As a condition of employment for accepting this position, you may be required to serve a 1-year probationary period to evaluate your fitness and whether your continuation of employment advances the public interest. This probationary period is an extension of the appointment process and therefore requires the agency to determine if continued employment would advance the public interest, meet the organization goals and mission of the agency, and/or otherwise promote the efficiency of the service. In determining if your employment advances the public interest, the agency will consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Under applicable law, the employment of an individual serving a probationary or trial period automatically terminates when that period ends unless the agency affirmatively certifies, in writing, that the individual's employment should continue and that their appointment should be finalized. In the absence of agency action to affirmatively certify continued employment beyond the probationary or trial period, such appointments are terminated. Upon completion of your probationary period your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Evaluations

Your qualifications will be evaluated based on your application materials (e.g. resume, supporting documents), the responses you provide on the application questionnaire, and the result of the additional assessment(s) required for this position. To be considered for this position, you must complete all required steps in the process. Your resume must not exceed 2 pages. Only the document submitted as the "Resume" under the Documents section will be used to determine your qualifications/eligibility and for rating purposes. In the event you submit more than one resume, only the latest submission will be reviewed. You will be assessed in the following competencies (knowledge, skills, abilities, and other characteristics): Accountability Attention to Detail Communication Customer Service Technical Competence To be considered for this position, you must complete all required steps in the process. In addition to the application and application questionnaire, this position requires successful completion of additional assessment(s), including a structured interview. These assessments measure the critical competencies listed above that are required to successfully perform the job. All qualified non-competitive applicants and the best-qualified Merit Promotion applicants will be referred to the hiring manager for consideration. Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration or your score may be lowered. Cheating on an assessment may also result in your removal from consideration. Applicants who include vulgar, offensive, or inappropriate language or information in your application package will be ineligible for further consideration for this position. Current or former displaced Federal employees who are surplus, displaced, or involuntarily separated have special priority selection rights under the Agency Career Transition Assistance Program (CTAP). To be considered under CTAP, you must be well-qualified, score at least 85 (i.e., meet the minimum qualification requirements, including any selective placement factors; education, and experience requirements), and be able to perform the duties of the position upon entry.

Required Documents

The following documents are required and must be submitted by 11:59 PM (ET) -11/10/2026-unless otherwise stated in this vacancy announcement: Resume which includes a list of all significant jobs held and duties performed, with dates in month-year format (include month/day/year format if needed for 52 weeks of experience), and indicate hours worked per week (or full-time). Your resume must clearly show how long you have held each grade/rank. Resumes must not exceed 2 single-sided pages and resumes longer than 2 pages will not be accepted. The minimum font size is 10-point for all body text. All resumes must maintain a minimum 0.5-inch margins on all sides to ensure readability and prevent excessive content compression. Including supplemental pages or attachments disguised as resume extensions are prohibited and will not be reviewed. Your 2-page resume must contain information sufficient to make a valid determination that you fully meet the specialized experience requirements. Resume Builder: https://help.usajobs.gov/faq/application/documents/resume/what-to-include Complete All Required Assessment(s). Performance Appraisals and Awards: You must submit your most recent performance appraisal showing the official rating of record and signed by a supervisor dated within the past 18 months. If unavailable, a written explanation is required (including if any prior performance appraisals/evaluations were at an acceptable level). Performance awards dated within the past 5 years may also be submitted for due weight consideration. All College Transcript(s), if qualifying based on education. Eligibility Documentation: Current NPS employees must submit latest SF-50 (i.e. Promotion, Separation, Within Grade Increase (WGI)) showing tenure 1 or 2 in block 24, grade, and if applicable, an additional SF-50 showing the highest grade or promotion potential held. Time in grade will be determined by reviewing your resume and required SF-50s. If your SF-50 showing highest permanent grade held has an effective date within the past year, your resume must clearly show that you held that grade for one year. Do not submit award SF-50s. Land Management Workforce Flexibility Act (LMWFA): you must submit ALL Appointment AND Termination SF-50s for EACH Competitive time-limited appointment (block 34, code 1); AND Documentation of satisfactory performance for each period of employment claimed, such as, performance evaluations, memorandum of record, whereas the supervisor(s) documented an acceptable performance level for a specified rating/employment period. If not currently employed by agency, you must have been most recently separated by the hiring Bureau (NPS). Career Transition Assistance Plan (CTAP): You MUST submit proof of eligibility including 1) copy of the agency notice, e.g., RIF Separation Notice, Notice of Proposed Removal, etc.; 2) SF-50s (Notifications of Personnel Action) showing career/conditional tenure competitive status, promotion potential and duty location; and 3) your most recent performance appraisal. To exercise selection priority, displaced or surplus Federal employees must be well qualified. For more information visit: USAJOBS Help Center - Career Transition Programs (CTAP, ICTAP, RPL). Failure to submit any of the above-mentioned required documents will result in loss of consideration due to an incomplete application package. It is your responsibility to ensure all required documents have been submitted. Do not submit photographs with your application package. Do not upload Adobe portfolio documents.

Other Information

Additional vacancies may be filled using this job announcement. Promotion to the full performance level is neither guaranteed nor implied and will be based solely on your ability to satisfactorily perform the work of the position, existing work at the higher grade level, and recommendation by the position's supervisor. All DOI employees, their spouses, and minor children may not acquire or retain any claim, permit, lease, small tract entry, or other rights granted by the Department in Federal lands, with limited exceptions. Additional ethics prohibitions can be found here, DOI Ethics Prohibitions | U.S. Department of the Interior. Physical Demands:The work is mostly sedentary. Work Environment: The work is generally performed in an office setting.