Administrative Support Assistant II - Applied Technology and Economic Development

Lakeshore Technical College; Town of Cleveland (WI); On-site; USD 35,000 - 52,000; Part time

Benefits offered by this job

Tuition reimbursement

Retirement savings options

Life insurance

Onsite fitness center

Paid time off and holidays

Job summary

Lakeshore Technical College in Wisconsin is seeking an administrative support professional for the Applied Technology and Economic Development division. You will assist the Dean and Associate Dean, manage division scheduling, prepare reports, and ensure timely, confidential communications with students, faculty and staff.

The role emphasizes outstanding customer service, cross‑functional collaboration, budgeting support, exam proctoring when needed, onboarding new staff, and promoting college

Qualifications

• Associate degree required; Bachelor’s degree preferred.
• Less than two years of relevant occupational experience required.
• Multilingual abilities are a plus.
• Strong written and verbal communication and organizational skills.

Responsibilities

• Provide administrative support to the division and leadership.
• Manage division master scheduling and report preparation.
• Coordinate enrollment activities and budgeting tasks.
• Support onboarding of new faculty and staff.
• Proctor exams and assist with division documentation.

Skills

Microsoft Office

Communication

Organization skills

Customer service

Multilingual

Education

Associate’s degree required

Bachelor’s degree preferred

Job description

Benefits

Part‑time Benefits

• Up to $3,000 in tuition reimbursement annually | Professional development and growth opportunities
• 7.2% Wisconsin Retirement System (WRS) savings - matched dollar for dollar | 403(b) and 457 retirement savings options
• Company paid life insurance| Up to 8 weeks paid New Child Leave|Onsite fitness center and walking path

Lakeshore also offers generous prorated paid time off starting with 10 days of vacation, 9 days sick time, 6 days of personal leave, 10 holidays, and a one‑week winter break.

Additional Perks

• Local discounts on food, entertainment, and events | Discounts on cell phone plans and rental cars
• Common Read events | Culinary experiences from onsite emerging chefs
• “Dress for your day” | Employee recognition and appreciation events
• Campus closed six Fridays during summer

Benefits begin the first of the month coinciding with or following hire.

For additional information on all of our vast array of benefits, read through our benefits guide.

Overview

NOTE: Compensation determinations will be made based on years of required relevant occupational experience and meeting educational requirements.

POSITION SUMMARY:

Provide administrative support and customer service for the Applied Technology and Economic Development division, as well as direct support to the division’s Dean and Associate Dean. Understand organizational core processes as they relate to department activities and college initiatives. Manage the scheduling process utilizing administrative system software within the institutional areas of responsibilities. Use college systems to obtain information for reports and in making decisions. Perform job responsibilities without direct supervision; maintain confidentiality and the ability to work within a variety of situations. Provide outstanding customer service, high visibility, and communications to all customers by promoting a positive image of the college internally and externally.

REASONABLE ACCOMMODATIONS/ADA

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Responsibilities

ESSENTIAL JOB FUNCTIONS (Other duties may be assigned)

(40%) Program Support

• Support faculty, deans, and associate deans in annual program planning and assessment processes.
• Develop, input, and manage division master course scheduling and resolve schedule conflicts.
• Support dean/associate dean to develop and maintain faculty schedule and associated payment.
• Coordinate enrollment activity, including grade and attendance entry, as needed, grant enrollment, and manage course wait lists.
• Collaborate with other areas of the college to support students and the division. Represent division on cross-functional campus-wide committees and activities.
• Manage and support program advisory committee meetings.
• Coordinate, working directly with faculty and division leadership, program orientations, student internships, and off‑site agreements.

(40%) Administrative Office Operations

• Serve as a professional line of communication between students, faculty, and academic leaders.
• Issue direct divisional leadership support.
• Maintain functional knowledge of required student information systems and other college platforms.
• Serve as division liaison to support college initiatives, such as Credit for Prior Learning, Dual Credit, high school relations, and divisional tours.
• Work with faculty and division leaders to determine course planning.
• Support basic budgeting and spending needs, such as expense tracking, budget monitoring, purchasing, and inventory monitoring.

(10%) External Partner Collaboration and Communication

• Provide excellent customer service to external customers and stakeholders, including enrolled and inquiring students.
• Communicate learning opportunities to external partners, including employers, potential students, and other inquiries.
• Coordinate division participation with tours, college events, and college public relations activities.

(10%) Division‑Specific

• Proctor student exams, as needed.
• Facilitate the Background Information Disclosure review process and/or documentation of academic preparedness step completion.
• Provide support for shared program documentation and work with collaborating colleges to gain necessary materials and information.
• Assist in onboarding new faculty and staff.
• Train new division specialists.
• Provide Grants Management Support for program‑related grants. Enter enrollments, and attendance, and assist with grant reporting.

Qualifications

EDUCATION AND EXPERIENCE

• Associate’s degree from an accredited college or university in a related discipline required. Bachelor’s degree preferred.
• Less than two years of relevant occupational experience required.

Note: May consider candidates with alternative combinations of education and experience consistent with the College’s equivalency guidelines.

CERTIFICATIONS, LICENSURE, REGISTRATION

• None

KNOWLEDGE, SKILLS, AND ABILITIES

KNOWLEDGE

• Knowledge of Lakeshore’s mission, vision, and strategic direction.
• Knowledge of planning, organizational, prioritization, and multi‑tasking strategies.
• Understanding of how to maintain effective working relationships with students, staff, and the public.

SKILLS

• Proficient in Microsoft Office suite (Word, Excel, PowerPoint, Outlook, etc.)
• Excellent written and verbal communication skills.
• Strong organizational and time‑management skills.
• Effective interpersonal skills and customer service skills.
• Strong critical thinking and problem‑solving skills.
• Multilingual preferred.

ABILITIES

• Adapt quickly to new and changing technology.
• Perform work accurately and thoroughly, with a high level of accountability and attention to detail.
• Work independently and as part of a team with minimal supervision.
• Present self in a professional, ethical, and respectful manner at all times.
• Use discretion and maintain a high level of confidentiality.
• Prioritize and manage multiple projects or tasks, maintaining deadlines.
• Establish and maintain effective working relationships and relate successfully with staff, students, and all stakeholders.

PHYSICAL DEMANDS/WORK ENVIRONMENT

• While performing the duties of this job, the employee is regularly required to sit and talk or hear.
• The employee frequently is required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms.
• The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl.
• The employee must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Work environment may require multi‑tasking.
• The noise level in the work environment is usually moderate.

Employment is conditional on completion of a Background Information Disclosure (BID) with the results acceptable to the College.

This job description is designed to cover the basic functions of the job and is not considered a detailed description of every job duty that is required, other duties may be assigned as needed. Duties, responsibilities, and activities may change at any time with or without notice to ensure the successful delivery of organizational objectives.