Administrative Support Assistant II

San Diego State University; San Diego (CA); On-site; USD 39,785 - 56,826; Full time

Benefits offered by this job

Generous Time Off

Health Coverage

Education Support

Job summary

San Diego State University is hiring an Administrative Support Assistant II to provide vital administrative operations and front desk support for the College of Arts and Letters. Your role includes interacting with students, faculty, and external partners in a dynamic educational setting.

Key responsibilities involve logistical support for events, tracking scholarship processes, and assisting with office operations. Candidates should possess excellent communication skills and proficiency in Microsoft Office.

Qualifications

• Fundamental written and oral communication skills including a sound foundation in English.
• Ability to understand standard office procedures and operate standard office equipment.
• Ability to perform basic mathematical calculations and learn office technology systems.

Responsibilities

• Provide administrative and logistical support for events and special projects.
• Support scholarship administration processes with tracking systems and communications.
• Coordinate front-office scheduling and respond to inquiries.

Skills

Proficiency with word processing and office software

Knowledge of effective office practices

Ability to manage multiple priorities

Strong interpersonal skills

Education

High school program or equivalent

Tools

Microsoft Office Suite

Job description

Administrative Support Assistant II

Position Summary

The Administrative Support Assistant II provides administrative operations and front desk support for the College of Arts and Letters Student Success Center and Assistant Dean's Office. Serving as a first point of contact for students, faculty, and external partners, this role interacts with a wide variety of campus entities and provides support to departmental leadership in a fast‑paced academic environment.

Key Responsibilities

• Annual Events & Special Projects: Provide administrative and logistical support for SDSU events and special projects, develop and maintain event communication materials, and coordinate with campus partners and vendors to support successful event execution.
• Scholarship Administrative Support: Support scholarship administration processes by maintaining tracking systems and records, facilitating communications among academic departments and the Office of Financial Aid & Scholarships, and assisting with communications and documentation associated with scholarship awarding processes.
• Administration & Office Operations: Coordinate front‑office scheduling, meetings, and communications, respond to front‑desk inquiries, and handle office operational needs.
• Outreach & Communications: Support student success initiatives with development, maintenance, and dissemination of digital communications and informational materials; respond to requests for information from prospective and current students, families, and campus partners.
• Student Petitions and Grievances: Coordinate processing and tracking of student petitions and grievances by maintaining confidential records, collaborating with campus offices to ensure timely processing and review, and remaining current on relevant university policies and procedures.
• Budget Support: Assist with expenditure tracking, account reconciliation, process purchasing and reimbursement transactions, and maintaining accurate financial and procurement records.
• Data Collection & Analysis: Collect, track, maintain, and compile data related to student success initiatives participation and operational needs.

Position Information

• Full‑time (1.0 time‑base), benefits eligible, permanent/probationary position.
• This position is designated non‑exempt under FLSA and is eligible for overtime compensation.
• Standard SDSU work hours are Monday–Friday, 8:00 a.m. to 4:30 p.m., but may vary based on operational needs.
• The individual hired into this role will work on campus at SDSU in San Diego and will be eligible for telework after an initial training period.

Education and Experience

Entry to this classification requires fundamental written and oral communication skills, including a sound foundation in English grammar, spelling, and punctuation; an ability to understand standard office procedures; an ability to operate standard office equipment; an ability to learn office technology systems; an ability to perform basic mathematical calculations; and typing and keyboard skills. These entry qualifications would normally be obtained through completion of a high school program or its equivalent and some experience in an office environment.

Key Qualifications

• Proficiency with word processing and standard office software on PC‑based systems, including Microsoft Office Suite.
• Knowledge of effective office practices and procedures, with the ability to interpret and carry out instructions accurately.
• Ability to learn new tasks quickly, work with minimal supervision, and complete assignments accurately and professionally.
• Ability to manage multiple priorities, work effectively under pressure, and remain productive amid frequent interruptions.
• Strong interpersonal skills, with the ability to work effectively with faculty, staff, students, and the public, including handling sensitive interactions.

Compensation and Benefits

Step placement will be determined based on relevant qualifications and professional experience, in alignment with the department's budget and equity guidelines.

Initial step placement is not expected to exceed Step 3 ($3,709).

• CSU Classification Salary Range: $3,565 – $5,092 per month (Step 1 – Step 20).
• Future increases, including step advancements, are subject to contract negotiations.
• Salary step placement for internal applicants will follow the CSUEU Collective Bargaining Agreement.

Full Benefits Package Includes

• Generous Time Off: 15 paid holidays, vacation, and sick leave.
• Retirement: CalPERS pension plan with retiree healthcare, and reciprocal agreements with other California public retirement systems, including the UC.
• Health Coverage: Medical, dental, and vision options at low or no cost.
• Education Support: CSU tuition fee waiver for employees and eligible dependents.
• Optional Offerings: FlexCash, life and disability insurance, legal and pet plans.
• Campus & Community: Access to the library, campus events, employee groups, and volunteer and social activities.

Reasonable Accommodations

Reasonable accommodations will be provided for qualified applicants with disabilities who request an accommodation by contacting Justin Phung at [e-mail].

Equal Opportunity and Excellence in Education and Employment

All university programs and activities are open and available to all regardless of race, sex, color, ethnicity or national origin. Consistent with California law and federal civil rights laws, San Diego State University (SDSU) provides equal opportunity in education and employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, or national origin. Our commitment to equal opportunity means ensuring that every student and employee has access to the resources and support they need to thrive and succeed in a university environment and in their communities. SDSU complies with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California's Proposition 209 (Art. I, Section 31 of the California Constitution), other applicable state and federal anti‑discrimination laws, and CSU's Nondiscrimination Policy. We prohibit discriminatory preferential treatment, segregation based on race or any other protected status, and all forms of discrimination, harassment, and retaliation in all university programs, policies, and practices.