Administrative Support Assistant (CYS) (Developmental) NF-02/03.

USAJOBS; Huntsville (AL); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading organization is seeking an Administrative Support Assistant (CYS) to provide essential services in support of youth programs at their facility. Responsibilities include managing communications, administrative tasks, and providing excellent customer service to visitors and program participants. This role requires proficiency in Microsoft Office and a hospital background verification process.

Qualifications

• Experience in office setting applying administrative and clerical procedures.
• Proficiency in Microsoft Office applications including Word, Excel, and Outlook.
• Strong customer service and communication skills required.

Responsibilities

• Receive children, youth, and parents, and direct calls professionally.
• Manage sign-ins and ensure authorized departures of children.
• Provide administrative support including report preparation and correspondence.

Skills

Customer service

Communication

Office automation

Tools

Microsoft Office

Job description

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Base pay range

$17.00/yr - $25.63/yr

Duties

• Receives children, youth, parents, and other visitors in a courteous and professional manner. Answers telephones, ascertains nature of call, and directs caller to appropriate staff.
• Ensures parents, children, youth, and visitors properly sign into the program prior to passing the reception area of the facility. Monitors children’s departure to ensure only authorized individuals remove them from the building.
• Registers/terminates children/youth within the CYS program and/or waiting list database. Utilizes the Child and Youth Management System (CYMS) to record transactions for customers and to enter data into predefined categories for reports and tracking.
• Provides administrative support including mail preparation, copying, distribution, correspondence, memorandums, briefings, Daily Activity Reports, and other requirements for day-to-day operations.
• Articulates policies relating to patron fees, waiting lists, enrollments, terminations, and program events. Coordinates vacancies and reservations for the hourly care program as required.

Requirements

Conditions of Employment

• Must be 18 years of age or older at time of appointment or placement into the position.
• Direct Deposit and Social Security Card are required.
• Satisfactory completion of pre-employment background checks in accordance with AR 215-3, 2-15.m., and a Child Care Tier 1 background investigation is required.
• Must have current health assessment which documents good mental and physical health, freedom from communicable disease, and immunizations in accordance with current Army and DoD policy including annual influenza vaccinations.
• A one year probationary period may be required (either initially or upon conversion, if applicable).
• Successful completion of annual training requirements within the prescribed time frame and demonstrated on the job competence is required.
• May be subject to irregular hours, evening and/or weekends.
• Satisfactorily complete an employment verification (E-Verify) Check.
• Travel to on and off post locations may be required.

Qualifications

NF-02 Qualifications

• Experience working in an office setting which demonstrates skill in applying administrative and clerical procedures; customer service concepts; and communication techniques in a professional environment.
• Experience using office automation to prepare documents, manage files, and maintain records.
• Must have experience in using applications such as Microsoft Office (Word, Excel, Power Point, and Outlook).

NF-03 Qualifications

• Experience working in a professional office setting which required administrative and clerical skill in managing filing systems and maintaining documents, such as attendance records and official correspondence.
• Must possess experience demonstrating customer service and business communication skills.
• Must possess a demonstrated knowledge of correct grammar and composition techniques needed to accurately prepare written material from a variety of sources.
• Must possess demonstrated proficiency in using computers for various applications including Microsoft Office Suite (Windows, Word, Power Point, Excel, and Outlook). Experience entering and maintaining information into automated databases.
• At least 1 year experience equivalent to the next lower grade level NF-02.

Highly qualified candidates will submit resumes that reflect experience utilizing automated database systems (e.g., CYMS--Child and Youth Management System) for childcare operations. Applicants that possess the highly qualified criteria may be considered first. Additional certificates will be sent at management's request. Referrals and selections can be made at either grade.

Education

This job does not have an education qualification requirement.

Additional information

Area of Consideration: The Area of Consideration for this vacancy announcement is worldwide, including Military Spouse Preference (MSP) and Involuntarily Separated Military Preference (ISMP) candidates.

Manual Application: For manual application, contact the servicing NAF Human Resources listed on this job announcement. Completed applications must be received by 3:00 pm CST on the closing date.

PCS Costs: PCS costs are not authorized as a move is not in the Government's interest.

Pay-Band Allowances and Differentials: This is a pay-banded position with potential Sunday premium pay and night differential, subject to authorization by the Garrison Commander.

Incentives and Bonuses: Incentives will not be paid.

Additional notes include information about benefits, employment type, and other considerations relevant to applicants.