ACT Team Behavioral Health Technician

Mohave Mental Health Clinic; Kingman (AZ); On-site; USD 39,000 - 52,000; Full time

Job summary

Mohave Mental Health Clinic seeks a Behavioral Health Technician to provide diverse services to adults and families, including case management, life skills, and counseling under clinical supervision. The role emphasizes flexibility to serve high-needs clients in office and community settings.

The position involves maintaining billable hours, participating in peer review, and collaborating with ACT team members to ensure comprehensive care.

Qualifications

• Bachelor's degree in relevant behavioral health field.
• Associate's degree with 1 year full-time behavioral health experience.
• High school diploma or GED with 3 years behavioral health experience.
• Valid AZ driver's license and proof of insurance.
• At least 21 yrs of age.
• Current CPR and First Aid certification.

Responsibilities

• Oversee clinical expertise and care oversight across ACT team.
• Assess clients with strengths-based and risk assessments.
• Engage clients/families through in-person and phone contacts.
• Coordinate care within treatment teams and with external resources.
• Complete and review progress notes and BHSP updates.
• Develop safety/crisis plans and triage emergencies as needed.
• Participate in Behavioral Health Service Plan development and updates.
• Coordinate care activities with ACT staff and services.

Skills

Written communication

Verbal communication

Interpersonal skills

Team facilitation

Crisis intervention

Problem solving

Technical skills

Organization

Education

Bachelor's degree in Social Services/Psychology/Social Work

Associate's degree in behavioral health field with 1 year experience

High School Diploma or GED with 3 years behavioral health experience

Tools

Windows

Mobile applications

Copier

Fax

Job description

LINES OF AUTHORITY:

This position is supervised by the SMIClinical Site Supervisor and/or Clinical Director. This position does not supervise anypersonnel; however, the position requires participation in peer reviewactivities.

POSITION SUMMARY:

The BHT may provide multiple services toclients and families, including, but not limited to Adult and Family Team developmentand facilitation, Case Management, Life Skills Training, Family Support, HealthEducation and Counseling. The position requires a high level of flexibility inserving high-needs clients in both office and community settings. This position will be expected to maintain anacceptable level of service provision as measured by billable hours/servicevalue. If providing counseling services,the BHT will do so under the direct clinical oversight of a Behavioral HealthProfessional.

PRINCIPALDUTIES/RESPONSIBILITIES:

1. The primary responsibility of the managingclinician is to provide clinical expertise and oversight of the person's care,ensure clinical soundness of the assessment/treatment process, and serves asthe point of contact, coordinating and communicating with ACT team members andother systems where clinical knowledge of the care is important.

2. Assesses clients through ongoing processes such as the strengths-based assessment, co-occurring/substance use assessments, riskassessments and annual assessments to monitor the progress of the client andfamily towards their goals.

3. Engages with the client, family and other involvedparties through face-to-face and phone interactions and works with the clientand family to build trust, encourage hope, and ensure ongoing engagement inbehavioral health services.

4. Assist the client and family in development ofAdult Treatment Team and works positively as a member of the treatment team.When necessary, coordinates care as evidenced by progress notes, BehavioralHealth Service Plan Review of Progress (BHSP-ROP) and the distribution ofinformation. May provide direct servicesto a client or family several hours a week.

5. Completes additional and ongoing assessments asneeded to assess needs/monitor progress of the client and family as evidencedby record review, supervision and observation.

6. Assists the client/family in creating and utilizingsafety/crisis plans as evidenced by the written safety/crisis plan in the record. Triage and stabilize emergency situations with clients and families as determinedby clinical need and evidenced by completion and review of the clinicalrecord.

7. Participates in the development and monitoring of BehavioralHealth Service Plans (BHSP's), as evidenced by the service plan and serviceplan updates.

8. Participates in coordination of care activities andregular staffings with ACT team staff to prioritize and organize care for theACT clients.

9. Assists client/families in finding necessaryresources other than covered services to meet basic needs.

10. Communicates and coordinates client care withfamily members, other ACT team members, medical health providers and communityresources as evidenced by documentation, release of information and externalreports.

11. Demonstrates responsiveness and flexibility inidentifying and providing services to ACT team clients, as evidenced by recordreview and direct observation.

12. Manages caseload and completes requireddocumentation in compliance with agency standards as evidenced by recordreviews/audits, supervision, and review of internal reports.

13. Provides case management and other CoveredBehavioral Health services, in accordance with the BHSP, meeting the agency'sdirect service provision standard of 1248 hours per year, as evidenced byclinical record review and direct service provision reports.

14. Provides customer service to internal and externalstakeholders.

15. Participates in the Performance Improvementprocesses in the Clinic.

16. This employee must work well under pressure,meeting multiple and sometimesconflicting deadlines. Theemployee shall at all times demonstrate cooperative behavior with colleaguesand supervisors.

17. Performs other duties as assigned.

18. Able to effectively de-escalate clients usingtechniques as trained and outlined in approved crisis intervention models.

PRIMARY CONTACTS:

• ?Frequent interaction with clients andtheir family /support.
• ?Interfaces with peers, clinical teammembers and supervisors, and internal /external customers and stakeholders.
• ?Collaborates with communityresources/referral agencies.

POSITION REQUISITES:

Qualifications and Experience

Required:

• ?Bachelor'sdegree in Social Services, Psychology, Applied Psychology, Social Work or otherbehavioral health related field
• ?Associate'sdegree in a behavioral health related field with one year of full-time workexperience providing behavioral health services
• ?HighSchool Diploma or GED and three years' experience providing behavioral healthservices to adult mental health, seriously mentally ill, substance use orchildren.
• ?ValidAZ driver's license and proof of insurance
• ?Atleast 21 yrs. of age
• ?CurrentCPR and First Aid certification

Preferred:

• ?Experience working with clients withcomplex emotional and functional needs
• ?Bachelor's degree in Behavioral HealthField with at least one year behavioral health experience
• ?Knowledge of community resourcesavailable, including benefits and entitlement process, as well as anunderstanding of managed care.
• ?Understanding of client/family-centeredand ACT models of care

Skills/Abilities:

Required:

• ?Basic skills: strong written and verbalcommunication skills.
• ?Strong interpersonal skills, including theability to facilitate a team or group.
• ?Complex problem-solving skills includingconflict resolution skills.
• ?Technical skills including windowscomputer programs, mobile applications, copier, fax.
• ?Resource management and organizational skills.
• ?Safely performs the physical techniques ofnon-violent crisis intervention

REQUIREMENTSFOR SPECIAL POPULATIONS

Personsconducting assessments and/or providing treatment to special populations areable, through training and experience as well as through agency-specificobservation or testing of performance to demonstrate competency in thefollowing areas:

SUBSTANCE USE

Staff responsible for providing services to substance using membershave appropriate training, education, and experience, and demonstratecompetency.

Staff must be able to gather and assess information about:

• ?The relationship of each member's physicalstatus to the substance use.
• ?The nature of the emotional compulsion touse alcohol and/or other drugs.
• ?The intensity of the member'spreoccupation with using alcohol/and/or other drugs.

Staff must also demonstrate competency in their abilityto:

• ?Interpret information about a member's useof alcohol and/or other drugs.
• ?Develop a written summary and/or treatmentplan based on member's problems and needs;
• ?Provide appropriate services.

CHILDRENAND ADOLESCENTS

Staff responsible forproviding services to child and adolescent members have appropriate training,education, and experience, and demonstrate competency.

• ?Staff demonstrated knowledge of growth anddevelopment of children and adolescents.
• ?Staff demonstrates their ability todevelop treatment plans and services based on member's problem and needs.
• ?Staff demonstrates knowledge and skill inworking with family systems.

SERIOUSLY MENTALLY ILL

Staff responsible forproviding services to seriously mentally ill members have appropriate training,education, and experience, and demonstrate competency.

• ?Staff has knowledge and ability to gatherand interpret information about seriously mentally ill people.
• ?Staff understands the member's needs andthe range, intensity, and duration of care, habilitation and rehabilitationrequired.

INTELLECTUALLY DISABLED

Staff responsible for providing services to members withintellectual disabilities have appropriate training, education, and experience,and demonstrate competency.

• ?Staff has knowledge and ability to gatherand interpret information about a member with an intellectual disability.
• ?Staff understands the member's needs andthe range, intensity, and duration of care, habilitation or rehabilitationrequired.

WORKING CONDITIONS:

Physical Requirements:

• ?Able to cope with emotional demands asthey arise
• ?Able to sit for extended periods of time
• ?Able to tolerate varying environmentalconditions in community settings
• ?Able to hear ordinary conversation andphone communications
• ?Able to travel frequently from Clinic tovarious community settings

Equipment:

• ?Computer, mobile devices, printer, fax, copymachine and company vehicles

Environmental Conditions:

• ?Air conditioned and/or heated officesettings and clients' home
• ?Community settings with variedenvironmental conditions

ACCOMMODATIONS:

Mohave Mental Health Clinic, Inc., will provide reasonableaccommodation for individuals with disabilities, unless it would cause unduehardship. We define reasonableaccommodation as any change in the work environment or in the way a job isperformed that enables a person with a disability to enjoy equal employmentopportunities. We will make a good faitheffort to list any special requirements in our job descriptions.