Administrative Supervisor - Heart & Lung Transplant Office

Davita Inc.; Los Angeles (CA); On-site; USD 10,000 - 60,000; Full time

Job summary

UCLA Health is seeking an organized professional to oversee the Heart Transplant Program's administrative operations. You will manage patient evaluations, supervise staff, and ensure seamless communication between patients and healthcare professionals, all while supporting the program's operational efficacy.

Qualifications

• Demonstrated ability to interact with diverse patients and physicians calmly and professionally.
• Organizational skills to coordinate varied hospital activities.
• Skills in recognizing emergencies and taking appropriate actions.

Responsibilities

• Coordinate heart transplant evaluation process for patients and families.
• Supervise administrative staff and work-study students in the team.
• Obtain insurance authorizations and maintain patient communication.

Skills

Interpersonal skills

Oral communication

Organizational skills

Problem-solving skills

Multi-tasking

Knowledge of insurance authorization

Emergency recognition

Job description

Description

UCLA Health is seeking a highly organized and compassionate professional to oversee the administrative operations of our Heart Transplant Program. In this vital role, you will manage the end-to-end heart transplant evaluation process and support the Center's financial and administrative practice management.

Key Responsibilities:

• 
  

  Coordinate the complex heart transplant evaluation process, ensuring a seamless experience for patients and their families.

  
  


• 
  

  Work closely with Transplant Nurses to manage patient communications and guide families through each step of the journey.

  
  


• 
  

  Obtain insurance authorizations and manage timely data entry into the heart transplant database.

  
  


• 
  

  Maintain a registry of referring physicians and serve as a key point of contact for diagnostic updates and evaluation status.

  
  


• 
  

  Triage incoming calls and facilitate clear, timely communication with patients and referring providers.

  
  


• 
  

  Supervise administrative staff, and work-study students, fostering a collaborative and efficient team environment.

Salary Range: $32.95-$65.73/hourly

Qualifications

Required:

• Demonstrated interpersonal skills in interacting with persons of
  various social, cultural, economic, and educational background for the purpose
  of arranging consultations and hospital admissions
• Oral communication skills sufficient to obtain and relate information
  clearly and concisely.
• Organizational skills in coordinating varied activities within the
  hospital and community
• Demonstrated ability to interact in a calm and professional manner with
  patients and to display patience and diplomacy in dealing with physicians and
  patients from many diverse backgrounds
• Problem solving skills sufficient to anticipate potential scheduling
  problems and ability to devise and suggest alternate approaches to dealing with
  conflicting demands
• Ability to handle several different phone calls at once, coordinate changes
  in appointments and schedules by doctors and patients on very short notice
• Working knowledge of working with physicians and patients in a large
  multi-physician group in a front office setting similar to private practice
• Ability to work in a small area with other individuals and in an
  atmosphere of frequent interruptions
• Skills in recognizing an emergency situation and taking appropriate
  action
• Working knowledge of the insurance authorization process
• Working knowledge of standard accounting principles to ensure accuracy
  and integrity of cash collections

Preferred:

• Knowledge of UCLA policies and procedures
• Knowledge of the UCLA
  Medical Center
  and various labs
• Knowledge of Transplant database management, Hospital and Scheduling
  programs
• Knowledge of medical terminology, preferably cardiovascular
  terminology
• Knowledge of supervisory principles, including training, evaluating
  performance and recommending disciplinary action if necessary.
• General knowledge of UCLA Work Study hiring guidelines and policies and
  procedures on timesheet collection and review