Administrative Supervisor

Consumer Direct Care Network; Hudson (WI); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

Paid time off

401(k) matching

Employee assistance program

Career development

Job summary

Consumer Direct Care Network seeks an Administrative Supervisor to oversee a team handling customer service, referrals, and enrollment processing. You will manage payroll processes and accounts receivable activities while supporting day-to-day operations and client advocacy.

The role requires coordinating with stakeholders, improving service delivery, and ensuring regulatory compliance across programs. Strong leadership and organizational skills are essential.

Qualifications

• 2 years administrative experience preferred.
• Leadership experience in a team setting preferred.
• Be able to pass a background screening.

Responsibilities

• Ensure excellent customer service to external and internal customers.
• Compile and report customer service and enrollment metrics to management.
• Oversee daily enrollment, payroll, and authorization functions.
• Supervise, train, and coach staff on SOPs and policies.
• Conduct advanced reporting and oversight activities.
• Handle complex service programs and projects.

Skills

Customer service

Leadership

Office experience

Communication

Education

Associate's Degree

Tools

Microsoft Office

Payroll systems

Job description

Culture Vision at Consumer Direct Care Network

At CDCN, we strive to create a workplace where everyone is supported and motivated to be their best; we collaborate on shared goals and celebrate our accomplishments.

WE WELCOME YOU INTO A GROWING COMPANY

Consumer Direct Care Network is all about caring for people. Care is at our core, and we strive to live up to it every day. We provide services in 14 states across the USA, and our programs grow every year. We specialize in home and community-based services that support individuals with disabilities and older adults so they can remain in their homes and communities.

JOB SUMMARY

The Administrative Supervisor monitors administrative duties in compliance with Federal/State Regulations and Managed Care Organization (MCO) program rules. Manage a team of Administrative Coordinators who handle customer service, referrals, and enrollment processing. Oversee program office payroll processes, accounts receivables processes, and general customer service objectives to ensure positive business growth and development. Responsible to behave in a manner that will promote cohesiveness to the office environment, as well as support day-to-day operations, and client advocacy.

JOB DUTIES

• Ensure team members provide excellent customer service to external and internal customers.


• Compile and report customer service and enrollment metrics to the management team, as assigned.


• Oversee daily enrollment, referral, payroll, and authorization functions to ensure accurate and timely payroll processing and claims submission.


• Supervise, train, and coach employees on standard operating processes and policies, and procedures.


• Conduct advanced reporting and oversight activities.


• Resolve escalated complaints from internal and external clients.


• Comply with applicable legal requirements, standards, and policies, and procedures.


• Exhibit an intermediate level of computer efficiency.


• Demonstrate effective problem-solving and decision-making skills.


• Monitor deliverables and ensure the timely completion of projects.


• Participate in and assign professional development and training activities.


• Collaborate with stakeholders regarding the delivery of services.


• Represent the company at stakeholder meetings, health fairs, and provider fairs.


• Market services to referral sources.


• Handles complex service programs and special projects.


• Bi-lingual preferred in various locations


• Other duties as assigned

QUALIFICATIONS

• Associate's Degree preferred


• 2 years previous office experience preferred


• Leadership experience preferred


• Be able to successfully pass a background screening


• Ability to work flexible and/or extended hours, if needed, to meet the job requirements

JOB SUMMARY

The Administrative Supervisor monitors administrative duties in compliance with Federal/State Regulations and Managed Care Organization (MCO) program rules. Manage a team of Administrative Coordinators who handle customer service, referrals, and enrollment processing. Oversee program office payroll processes, accounts receivables processes, and general customer service objectives to ensure positive business growth and development. Responsible to behave in a manner that will promote cohesiveness to the office environment, as well as support day-to-day operations, and client advocacy.

JOB DUTIES

• Ensure team members provide excellent customer service to external and internal customers.


• Compile and report customer service and enrollment metrics to the management team, as assigned.


• Oversee daily enrollment, referral, payroll, and authorization functions to ensure accurate and timely payroll processing and claims submission.


• Supervise, train, and coach employees on standard operating processes and policies, and procedures.


• Conduct advanced reporting and oversight activities.


• Resolve escalated complaints from internal and external clients.


• Communicate effectively.


• Comply with applicable legal requirements, standards, and policies, and procedures.


• Exhibit an intermediate level of computer efficiency.


• Demonstrate effective problem-solving and decision-making skills.


• Monitor deliverables and ensure the timely completion of projects.


• Participate in and assign professional development and training activities.


• Collaborate with stakeholders regarding the delivery of services.


• Represent the company at stakeholder meetings, health fairs, and provider fairs.


• Market services to referral sources.


• Handles complex service programs and special projects.


• Bi-lingual preferred in various locations


• Other duties as assigned

QUALIFICATIONS

• Associate's Degree preferred


• 2 years previous office experience preferred


• Leadership experience preferred


• Be able to successfully pass a background screening


• Ability to work flexible and/or extended hours, if needed, to meet the job requirements

The incumbent typically works in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office. Incumbent may encounter frequent interruptions throughout the workday. The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WHAT'S IN IT FOR YOU

When you join Consumer Direct Care Network, you will be exposed to numerous professional development opportunities. We welcome your contributions and value your integrity as we collaborate on work that moves us all toward a compassionate community. We have a long history of helping individuals build their careers in the home-care industry. This is truly a place where there is something for everyone, whether you are looking to support a particular lifestyle, seeking professional growth, or seeking new and challenging work, all in an expanding nationwide company with that small-company feel. Most importantly, you will experience the satisfaction of working in a culture built on caring. Caring for others comes naturally at Consumer Direct Care Network, based on our long history of connecting people and championing change, all geared toward helping others. We are proud of the longevity and loyalty of our employees. Their commitment to doing good work is what makes us a leader in the industry.

As a Consumer Direct Care Network team member you will receive:

• A rewarding career helping others


• Fun and engaging work environment built on team unity


• Job satisfaction knowing you make a difference in the work you do and lives we serve


• Professional training to help advance your skills for career development

Based on your position and employment status, you may be eligible for:

• Medical, Dental, and Vision Insurance


• Vacation accrued at 3.07 hours per pay period to use when accrued


• Profit-sharing for employees in good standing


• Two Paid Floating Holidays


• Paid Safe Sick Time accrued at 1 hour per 30 worked to use when accrued


• 401(k) Retirement plan & discretionary company match


• Company-Paid Life Insurance


• Supplemental Life, Accident, Critical Illness, and Hospital benefits


• Short and Long-Term Disability


• Flexible Spending Account


• Employee Assistance Program


• Pet Insurance

WHO WE ARE

Consumer Direct Care Network specializes in home and community-based services that assist older adults and individuals of all ages with disabilities and impairments to continue to live their lives independently in their own homes and communities. We provide coordinated service delivery in 14 states. Our services span from financial management services and support brokerage to traditional agency in-home care and caregiving to behavioral health. We have extensive experience with Medicaid, Medicare, private insurance, and with supporting people who pay for their own care.

Your opportunities within our network are endless, it's not just a job, it's a career... advance it with the Consumer Direct Care Network!

The Consumer Direct Care Network and its subsidiaries are an Equal Opportunity Employer and drug-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

In accordance with the Immigration and Reform Control Act (IRCA), you may only work at Consumer Direct Care Network if you are legally authorized to work in the United States. Consumer Direct Care Network does not provide visa sponsorship or STEM OPT extensions to employees.

Consumer Direct Care Network 580 subscribers