Administrative Specialist II / Union

State of South Carolina; Spartanburg (SC); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid holidays

Parental leave

Retirement program

Deferred compensation

Job summary

The SC Department of Behavioral Health and Developmental Disabilities (BHDD) – Office of Mental Health seeks an Administrative Specialist II to support patient intake, billing, and insurance verification at the Spartanburg SAMHC clinic. This role emphasizes compassionate service and accurate records to aid long-term wellness for individuals and families.

You will coordinate appointments, assist with prior authorizations, and maintain reliable patient information while ensuring HIPAA compliance

Qualifications

• Bilingual English/Spanish is a plus.
• Ability to communicate effectively with patients, providers, and staff.
• Knowledge of patient billing procedures, Medicaid/Medicare, and HIPAA requirements.

Responsibilities

• Perform patient intake and billing for Medicaid, Medicare, private insurance, or self-pay.
• Verify insurance coverage and obtain required prior authorizations to prevent denials.
• Serve as backup for PAP secretary and track MCO authorizations and clinical supplies.
• Coordinate patient appointments to maintain provider schedules and follow up on missed/cancelled visits.
• Provide general administrative support to ensure efficient clinic operations.

Skills

Bilingual English/Spanish

Effective communication

Confidentiality

Education

High school diploma

Job description

Job Responsibilities

Are you passionate about making a real difference in people's lives? Join our team at the SC Department of Behavioral Health and Developmental Disabilities (BHDD) - Office of Mental Health where we are dedicated to providing compassionate and accessible care to our community. We are seeking an Administrative Specialist II who is motivated to help individuals and families navigate life's challenges and achieve long-term wellness. If you want to use your skills to build a healthier, more resilient community, we encourage you to apply.

This position is located at the SC Department of Behavioral Health and Developmental Disabilities (BHDD) – Office of Mental Health, Spartanburg Area Mental Health Center (SAMHC), 250 Dewey Ave., Spartanburg, SC 29303.

This position is to support the daily operations of the Union clinic by completing patient Intake and financial screening, verifying insurance coverage, obtaining prior authorizations, assisting with billing, and maintaining accurate patient information.

Responsibilities For The Administrative Specialist II

• Perform patient intake process and billing functions for individuals with Medicaid, Medicare, private insurance, and those who pay out of pocket. Enter accurate patient information into CIS, identifies individuals who may qualify for benefits or services, and refer them to the Entitlement Specialist when appropriate. Ensure the clinic receive proper reimbursement and use all available funding resources.
• Verify patients’ insurance coverage and ensure all required prior authorizations are obtained before services are provided. Collaborate with physicians and nursing staff to obtain additional or corrected documentation as needed. Resolve authorization and documentation issues promptly to prevent claim denials and delays in payment.
• Serve as backup for Patient Assistance Program (PAP) secretary. Help keep track of Managed care Organization (MCO) authorizations and assists with ordering and tracking clinical supplies.
• Coordinate patient appointments to maintain full and productive provider schedules. Review patient contact history and follow up with miss or canceled appointments.
• Provide general administrative support to ensure the efficient daily operation of the clinic.

Minimum And Additional Requirements

• A high school diploma. Related clerical experience may be substituted for a high school diploma.

Preferred Qualifications

• Bilingual abilities in English and Spanish (or another language) are a plus.

Post Hire, Employee Must

• Successfully complete the Basic Fundamentals course with a minimum grade of 75.
• Be able to pass CPR and Managing Agitation in the Psychiatric Setting (MAPS) Certification.
• Habe ability to communicate effectively with patients, providers, nursing staff, insurance companies, and other departments while maintaining confidentiality and complying with HIPAA requirements. Knowledge of patient billing procedures, Medicaid, Medicare, private insurance, and self-pay requirements.

The Department of Behavioral Health and Developmental Disabilities is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.

The Department of Behavioral Health and Developmental Disabilities offers an exceptional benefits package for full time (FTE) employees:

• Health, dental, vision, long-term disability, and life insurance for employees, spouse, and children. Click here for additional information.
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• Paid Parental Leave
• S.C. Deferred Compensation Program available (S.C. Deferred Compensation)
• Retirement benefit choices *
  • State Retirement Plan (SCRS)
  • State Optional Retirement Program (State ORP)
  • Enrollment in one of the listed plans is required for all FTE employees; please refer to the contribution section of hyperlinked retirement sites for the current contribution rate of gross pay.

Benefits For State Employees

The state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies.

Insurance Benefits

Eligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses.

Retirement Benefits

State employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options.

Workplace Benefits

State employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more.

Note:

The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.