Administrative Specialist II - Adult Services (Lexington)

State of South Carolina; Lexington (SC); On-site; USD 43,000 - 58,000; Full time

Benefits offered by this job

Health, dental, vision insurance

15 days annual leave

13 paid holidays

Paid Parental Leave

Retirement plan options

Job summary

State of South Carolina, Department of Behavioral Health and Developmental Disabilities, is seeking an Administrative Specialist II in Lexington, SC. The role supports office operations, manages clerical tasks, and handles medical records with strict adherence to policies and HIPAA-like standards.

Experience in health-care settings preferred, bilingual skills a plus. The position offers solid state employment benefits and opportunities to contribute to community wellness and patient services

Qualifications

• Two years of clerical experience; high school diploma required or equivalent.
• Substitute: associate degree in secretarial science or related field, or three years of clerical experience.
• Ability to work at assigned office and be called back during crises.
• Bilingual abilities in English and Spanish are a plus.

Responsibilities

• Provide administrative support with a moderate level of accountability, including greeting customers and handling inquiries.
• Notify staff of patient arrival via EHR or Teams; schedule appointments and changes.
• Maintain policies and procedures within guidelines and process routine matters.
• Manage all assigned medical records in compliance with laws; update patient information.
• Assist in satellite offices and/or clinics as needed.
• Collect patient fees and verify daily cash handling per policies.
• Adhere to all BHDD compliance policies and healthcare laws.
• Complete annual safety, MAPS, and clinical trainings and follow CARF standards.

Skills

Clerical experience

Customer service

Bilingual English/Spanish

Education

High school diploma

Associate degree in secretarial science or related field

Tools

Microsoft Office

EHR systems

Job description

Job Responsibilities

Are you passionate about making a real difference in people's lives? Join our team at the SC Department of Behavioral Health and Developmental Disabilities (BHDD) where we are dedicated to providing compassionate and accessible care to our community. We are seeking an Administrative Specialist who is motivated to help individuals and families navigate life's challenges and achieve long‑term wellness. If you want to use your skills to build a healthier, more resilient community, we encourage you to apply.

This position is located at the BHDD - Office of Mental Health, Lexington County Community Mental Health Center, 301 Palmetto Park Blvd, Lexington, SC 29072.

In the role, you will independently perform a variety of advanced administrative and clerical duties which are critical to the operation of BHDD offices as needed. Apply policies to perform varied tasks, such as providing clerical, secretarial, data entry, and medical records maintenance which has a significant impact on the operation of the unit; make independent decisions concerning the daily operation of the unit.

Responsibilities For The Administrative Specialist II

• Provide administrative support with a moderate level of individual and/or customer accountability, which includes receiving and screening telephone calls; greet all customers in a professional manner, ensure all customers receive proper instructions to have their needs met and taking care of the immediate needs of the customers.
• Notify staff of patient arrival via EHR or teams; schedule appointments for patients/staff, making changes as needed.
• Maintain policies and procedures while processing routine matters within established guidelines
• Manage all assigned medical records in compliance with local, state and federal guidelines; update patient information such as financial information, addresses and telephone numbers as changes are reported; ensure accurate scanning and importing of patient information to include insurance and patient income documents
• Assist in satellite offices and/or clinics as needed
• Responsible for collecting patient fees and verify daily fee collections, ensuring all BHDD cash policies are adhered to while conducting this job function
• Adhere to all corporate compliance policies, regulations, statutes (federal, state, local, BHDD), or laws regulating the provisions of healthcare
• Complete all annual required training to include Safety, MAPS, and clinical trainings. Demonstrate adherence to CARF standards, and BHDD Center policies and procedures

Minimum And Additional Requirements

• Two years of clerical experience and a high school diploma; Related clerical experience may be substituted for a high school diploma
• Substitute: associate degree in secretarial science or other related field; or three years of clerical experience

Additional Requirements :

• Ability to any assigned office as needed
• Position is considered essential and may be called back during crises/disasters/emergencies

Preferred Qualifications

• Bilingual abilities in English and Spanish (or another language) are a plus.

Post Hire, Employees Must

• Have customer service experience, phone reception, filing, time management, and basic knowledge of Microsoft Windows
• Know how to interact professionally with patients and staff at all levels
• Have flexibility
• Be a team player
• Have excellent internal and external customer service

The Department of Behavioral Health and Developmental Disabilities is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.

The Department of Behavioral Health and Developmental Disabilities offers an exceptional benefits package for full time (FTE) employees:

• Health, dental, vision, long-term disability, and life insurance for employees, spouse, and children. Click here for additional information.
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• Paid Parental Leave
• S.C. Deferred Compensation Program available (S.C. Deferred Compensation)
• Retirement benefit choices *
• State Retirement Plan (SCRS)
• State Optional Retirement Program (State ORP)
• Enrollment in one of the listed plans is required for all FTE employees; please refer to the contribution section of hyperlinked retirement sites for the current contribution rate of gross pay.

Benefits For State Employees

The state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies.

Insurance Benefits

Eligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses.

Retirement Benefits

State employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options.

Workplace Benefits

State employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more.

Note:

The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.