Administrative Specialist II - Resident Programs

King County Sheriff's Office; Washington (District of Columbia); On-site; USD 100,000 - 125,000; Full time

Job summary

An established agency is seeking dedicated Administrative Specialists to support resident programming within secure detention facilities. This role involves a variety of clerical duties, including data entry, maintaining records, and providing top-notch customer service to residents and staff. Ideal candidates will have a strong background in office administration, excellent communication skills, and proficiency in Microsoft Office. Join a professional team committed to enhancing community safety and supporting rehabilitation efforts. If you are passionate about making a difference and thrive in a dynamic environment, this opportunity is perfect for you.

Qualifications

• 2 years of office experience with customer service and records maintenance.
• Proficiency in Microsoft Office Suite is required.

Responsibilities

• Perform clerical functions in a secured environment with exceptional customer service.
• Maintain program records and assist in coordinating various programs.

Skills

Customer Service

Verbal Communication

Written Communication

Data Entry

Education

High School Diploma or GED

Tools

Microsoft Office Suite

General Office Equipment

Job description

The Department of Adult and Juvenile Detention (DAJD) is seeking highly skilled candidates for two (2) Administrative Specialist II positions located within Seattle/Kent Detention Facilities. These positions are responsible for a wide variety of administrative clerical duties for coordinating resident programming, while providing exceptional customer service delivery and support to resident program staff within the jail. Candidates will have direct contact with residents, detainees and defendants, Correctional Officers, and the general public.

The resident programs section within the Seattle and Kent Detention Facilities Division of DAJD is responsible for overseeing the volunteer and contracted programs which are designed to provide skill building opportunities while connecting participants to agency representatives for coordination of reentry stabilization services.

ABOUT THE DEPARTMENT:

The Department of Adult and Juvenile Detention (DAJD) is a professional and nationally recognized organization that supports safe, vibrant, and healthy communities in partnership with other criminal justice and human service agencies. DAJD operates the largest county adult detention system in the State of Washington, housing an average daily population of approximately 1500 individuals.

DEPARTMENT MISSION:

DAJD provides in-custody and community-based services that are data informed, advanced safety, lead system change, and promote equitable outcomes for the people we serve.

The job description is an overview and is intended to describe the general nature and level of work being performed. It is not to be an exhaustive list of all the functions and tasks required of this position.

RESPONSIBILITIES:

• Perform clerical functions in a secured environment, including greeting and directing volunteers and contracted professionals, answering multi-line telephone, directing callers accordingly, providing professional and courteous customer service.
• Perform general clerical duties as assigned, including opening, stamping and distributing incoming mail; compose correspondence/memorandums as needed; perform other administrative duties as assigned.
• Perform basic clerical functions, including data entry and retrieval, filing, photocopying, and computer use (primarily MS Word, Excel, and Outlook).
• Sort inmate kites and distribute amongst program specific mailboxes.
• Respond to general inmate kite inquiries and provide accurate information to inmates.
• Maintain program records and program files, track and retrieve information as directed.
• Assist in coordination of processing clearance applications.
• Schedule, organize, and coordinate program graduations.
• Assist in distributing and tracking inmate glasses.
• Maintain and create weekly program rosters for all weekly programs.
• Enter property records for persons in custody and assign tablets; assist in setting up initial subscription accounts, and answer questions.
• Collect broken tablets from persons in custody and replace with working tablets as needed.
• Perform other related tasks as assigned within area and scope of responsibility as needed.

MINIMUM REQUIREMENTS:

• Two (2) years full-time office work experience which includes one (1) year of experience working with complex processes in high quantity/high volume customer service and complex administrative functions and one (1) year of records maintenance experience.
• High School Diploma or GED.
• Must be proficient in Microsoft Office Suite, including Word and Excel; use of general office equipment, including sufficient knowledge to scan, copy, and fax.
• Strong verbal and written communication skills.

MOST COMPETITIVE:

• Intermediate to advanced skill level in Microsoft Office Suite, Word and Excel.
• Experience in the criminal justice/corrections field.

WORK LOCATION/SCHEDULE:

Employees will work with a secure jail setting and may be assigned to either the Seattle Division, King County Correctional Facility in downtown Seattle OR the Kent Division, Maleng Regional Justice Center in Kent. This position will work a 40-hour work week and is overtime eligible. Standard work hours are Monday through Friday, 8:00 a.m. - 4:30 p.m. Schedule assignments are subject to the staffing needs of the department and bargaining unit bidding process as applicable.

UNION MEMBERSHIP:

This position is represented by Washington State Council of County and City Employees, Local 21-AD DAJD bargaining unit.

WHO MAY APPLY:

This position is open to all qualified candidates. Internal consideration may be given to current DAJD and King County employees. Applicants requesting Veteran's Preference must provide a copy of their DD-214, a scanned copy (pdf format) will suffice for this purpose.

HOW TO APPLY:

Completion of the entire King County application and supplemental questionnaire is required. Resumes or letter of interest alone will not substitute for full application. Online applications are preferred. To apply, go to: http://www.kingcounty.gov/jobs. For assistance with the online application process, please contact NEOGOV (Governmentjobs.com) Customer Support toll free at: 1-877-204-4442.

SELECTION PROCESS:

Initial screening will be based upon a review of application materials. The employment history detailed in your application materials must validate/support your responses to the supplemental questions. If your responses cannot be validated, you will not proceed to the next steps of the review/selection process. Candidates determined to be most competitive based upon the initial application review will proceed to the next phase of the selection process. The selection process may include a written exercise and/or a computer-based skills testing to demonstrate writing skills and computer proficiency.

DEPARTMENT CONTACT:

Questions regarding this announcement or position may be directed to Jaclyn Smith, Sr. HR Analyst, at 206-263-3379 or [e-mail].

King County is an Equal Employment Opportunity (EEO) Employer

No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.

To Apply: If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions, please contact the recruiter listed on this job announcement.