Administrative Specialist II / Front Office Support (Georgetown - Waccamaw)

State of South Carolina; South Carolina; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health, dental, vision insurance

15 days annual leave

15 days sick leave

13 paid holidays

Paid parental leave

SC Deferred Compensation Program

SCRS and State ORP retirement

Job summary

State of South Carolina’s Office of Mental Health seeks an Administrative Specialist II / Front Office Support for the Georgetown Clinic to help patients navigate care and support long-term wellness.

Located at the Georgetown Clinic (Waccamaw Center for Mental Health), the role involves intake processing, data entry in Avatar, insurance checks, and chart maintenance under supervision. Strong clerical skills and MAPS readiness are valued in this environment.

Qualifications

• High school diploma and two years of clerical experience; or an associate degree in secretarial science or related field; or three years of clerical experience.
• Bilingual abilities in English and Spanish (or another language) are a plus.
• MAPS certification may be required post-hire.

Responsibilities

• Process intakes and open/ discharge patient cases; data entry into Avatar.
• Check insurance eligibility (Medicaid, Medicare, Private) daily and input changes into Avatar.
• Update patient demographics and transfer information into Avatar; scan documents into Avatar.
• Maintain charts and documentation per applicable standards.

Skills

Clerical experience

Data entry

Bilingual English/Spanish

Education

High school diploma

Associate degree

Three years clerical experience

Tools

Avatar system

Job description

Are you passionate about making a real difference in people's lives? Join our team at the Office of Mental Health where we are dedicated to providing compassionate and accessible care to our community. We are seeking an Administrative Specialist II / Front Office Support for the Georgetown Clinic who is motivated to help individuals and families navigate life's challenges and achieve long-term wellness. If you want to use your skills to build a healthier, more resilient community, we encourage you to apply.

This position is located at SC Department of Behavioral Health and Developmental Disabilities (DBHDD) - Office of Mental Health, Waccamaw Center for Mental Health, 525 Layfette Street, Georgetown, SC 29440.

Under direct supervision, you will perform a variety of routine administrative duties / clinical support with a moderate level of individual and patient accountability in the Georgetown Front Office for Waccamaw Center for Mental Health. You will be applying written or unwritten policies to perform various task: that have a significant impact on the daily operations of the Georgetown Office.

Responsibilities for this Administrative Specialist II

• Primarily responsible for processing intakes, opening and discharging patient cases. This includes data entry into the Avatar system.
• Responsible for checking the status of patient insurance eligibility (Medicaid, Medicare, Private, etc.) on a daily basis prior to appointment and accurately inputting all changes into Avatar.
• Responsible for updating all patient demographic in charts and ensuring transfer of information into Avatar. Scan all patient information into Avatar. Responsible for updating the intake log for new and readmitted patients and updating all consents in Avatar. Address concerns with patients about insurance and other billing concerns.
• Maintain charts and documentation in accordance with State, Federal, local, BHDD-OMH, WCMH, Quality Assurance, Corporate Compliance and CARF standards.

• A high school diploma and two (2) years of clerical experience; or an associate degree in secretarial science or other related field; or three (3) years of clerical experience.

• Bilingual abilities in English and Spanish (or another language) are a plus.

Post hire, employees must:

• Have general knowledge of office practices and use of office equipment along with the ability to communicate effectively and courteously.
• Be flexible, cooperative, have the ability to perform multiple tasks and manage time in a proficient and effective manner in the course of carrying out day to day duties.
• Have good use of judgement and discretion.
• Be able to pass Managing Agitation in the Psychiatric Setting (MAPS) Certification.

The Department of Behavioral Health and Developmental Disabilities is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.

Supplemental questions are considered part of your official application. Any misrepresentation will result in your disqualification from employment. Please complete the state application to include all current and previous work history and education. A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position.

The Department of Behavioral Health and Developmental Disabilities offers an exceptional benefits package for full time (FTE) employees:

• Health, dental, vision, long-term disability, and life insurance for employees, spouse, and children. Click here for additional information.
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• Paid Parental Leave
• S.C. Deferred Compensation Program available (S.C. Deferred Compensation)
• Retirement benefit choices*
  • State Retirement Plan (SCRS)
  • State Optional Retirement Program (State ORP)

*Enrollment in one of the listed plans is required for all FTE employees; please refer to the contribution section of hyperlinked retirement sites for the current contribution rate of gross pay.