Administrative Specialist II - Community Based Oral Health Dental Program

King County; Bellevue (WA); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Dental Clinic Patient Services Representative to join their dynamic team. This full-time role involves working closely with Dental Hygienists and Assistants in community settings and dental clinics. The position is integral to providing exceptional patient services, ensuring smooth operations, and supporting diverse populations. With a commitment to equity and social justice, this organization values inclusivity and is dedicated to making a positive impact in the community. If you are passionate about healthcare and customer service, this opportunity is perfect for you!

Benefits

Health Insurance

Paid Time Off

Retirement Plan

Professional Development

Flexible Schedule

Qualifications

• Experience in a healthcare or social service environment for at least one year.
• Proficient in Microsoft Office and Epic administrative practice management.

Responsibilities

• Greet patients and complete registration and check-in.
• Schedule patient visits and manage appointment reminders.
• Coordinate patient flow and maintain confidentiality.

Skills

Customer Service

Communication Skills

Data Entry

Bilingual (Spanish and English)

Healthcare Experience

Education

High School Diploma or equivalent

Experience in Healthcare or Social Services

Tools

Epic (Wisdom)

Microsoft Office

Job description

Public Health Seattle & King County's Community Based Oral Health Program is seeking a Dental Clinic Patient Services Representative (Administrative Specialist II) to join our dynamic team and work alongside Dental Hygienists and Dental Assistants in a variety community and school settings, and in dental clinics. This full-time Career Service position will work 9 months (school year) in the Oral Health Field Program based at Eastgate Public Health Center which provides community-based services, primarily in schools. For the other 3 months (Summer), the position will work out of the float pool as an ASII for Community Health Services dental clinics throughout King County. Float Pool assignments are made based on business needs. The position is expected to be able to travel to all of the five dental clinics.

Commitment To Equity and Social Justice

Named after Dr. Martin Luther King, Jr., one of the most influential civil rights leaders in our nation's history, King County is a vibrant international community with residents that represent countries from around the world. It is a region with increasing diversity that cherishes the traditions of many cultures.

The county government has a deep commitment to equity and social justice and advancing practices, strategies, and policies that promote fairness, justice, and opportunity for all – in our workplaces and our communities. With this commitment, King County has adopted a pro-equity agenda to advance regional change and ensure that residents from all communities are incorporated into our emergency planning and public outreach efforts.

We recognize that structural racism consists of principles and practices that cause and justify an inequitable distribution of rights, opportunities, and experiences across racial groups. Since declaring Racism is a Public Health Crisis in June 2020, King County and Public Health committed to being intentionally anti-racist and accountable to Black, Indigenous and People of Color communities.

To learn more, please visit http://www.kingcounty.gov/elected/executive/equity-social-justice.aspx

• Interpret communication between Public Health staff and clients in order to provide Public Health services.
• Greet patients, both in person on the phone, and electronically complete registration and check-in.
• Schedule patient visits with appropriate providers and programs.
• Making appointment reminder and outreach phone calls.
• Solicit financial and insurance information, verify insurance coverage, calculate charges, and collect payments when appropriate.
• Identify when patient needs triage by healthcare staff and quickly identify potential emergencies.
• Coordinate patient and information flow, while maintaining patient confidentiality and complying with Federal HIPAA laws.
• Utilize a variety of computer programs, including Epic (Wisdom), Provider One, and Microsoft Office.
• Utilize interpreters as appropriate.
• Verify that visits and paperwork are correct to ensure accuracy and billing.
• Perform general office duties such as copying, faxing and other clerical duties.
• Complete client registrations, billing, and conduct follow-up with patients as needed
• Responsible for accurate data gathering, entry and analysis for community-based program using statistical computer programs.
• Contact community sites to schedule dates and follow up with information gathering related to community services. • Responsible for outreach calls and events, referral into care services.
• Act as a liaison between program, school nurse, parents & the community by attending open houses to promote the Oral Health Program to get increased consent form/parent participation in the program.
• Responsible for accurate completion of encounter forms as per Dental Program Policies and Procedures and Medicaid billing guidelines.
• Maintain files as well as related treatment and client education records. Maintain community site files and information.
• Maintain patient flow in a team environment. Actively participate as a team member in the community-based program.
• Network with other jurisdictions to coordinate and share information.
• Draft correspondence.
• Respond to inquiries about procedures, processes or relevant regulations and laws.
• Assist with budget development and monitoring.
• Assist with drafting reports, issue papers and plans.
• Educate parents/guardians in oral hygiene, provide group presentations primarily for sealant projects during outreach events.
• Educate patients in oral hygiene and anticipatory guidance health behaviors.
• Maintain supply of educational materials. Maintain dental supply inventory and prepare supply orders.
• Maintain portable dental equipment inventory and process repairs.
• Perform other duties as assigned.

Required:

• Experience working in a healthcare or social service delivery environment, providing a high level of customer service in a fast-paced, high-volume environment for at least one (1) year OR equivalent education/training in this kind of work.
• Experience working with diverse populations, such as individuals of different ages, races, ethnic groups or who speak limited English.
• Experience in the dental field.
• Experience with welcoming and screening clients arriving for appointments
• Demonstrated reliable attendance.
• Experience with Epic administrative practice management.
• Any equivalent combination of experience and education which provides the applicant with the desired skills, knowledge and ability required to perform the work.
• Proficient in Microsoft Office Programs
• Valid Washington State Driver's License

Desired:

• Fluent in both Spanish and English
• Experience in a public/community health center or clinic setting desired.
• Experience with using EPIC/WISDOM patient management software systems to register, check in, check out, collect payments, and schedule clients.
• Experience in doing outreach to the BIPOC (Black Indigenous People of Color) for various health benefit programs.
• Skill in working as an effective team member.
• Knowledge of Medicaid billing requirements.

Forbes named King County as one of Washington State's best employers.

Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference?Come join the teamdedicated to serving one of the nation's best places to live, work and play.

Guided by our "True North", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles - we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.

King County is an Equal Employment Opportunity (EEO) Employer

No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.

To Apply

If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact the recruiter listed on this job announcement.

Application Process

The following items are required to be considered for this vacancy:

• NeoGov Job Application (The responses on your job application should be thorough and complete and will be used in the screening process)
• Supplemental Questions (The responses to the supplemental questions should be thorough and complete and will be used in the screening process)
• Resume

Your application may be rejected as incomplete if you do not include the relevant information in the application. Cover letters and/or resumes are not accepted in lieu of a completed application. Applications and/or Supplemental Questionnaires that state "see my resume" or "see my personnel file" are considered incomplete and will not be accepted.

Necessary Special Requirements

• The selection process may include evaluation of application materials and supplemental questions, interviewing, and testing. You must completely fill out the application with your relevant education and work experience.
• The selected candidate must be able to pass a thorough background investigation, but findings may not necessarily disqualify an applicant for employment.
• For more information on our selection process, please refer to www.kingcounty.gov/depts/health/jobs/hiring. For tips on interviewing, please visit https://www.kingcounty.gov/~/media/audience/employees/learning-and-development/Interview_Tips.ashx?la=en.
• Employees are required to protect the privacy and security of protected health information as defined in State and Federal Law.
• Public Health relies on office automation (Microsoft Office) and web-based enabled tools, therefore candidates must be proficient and comfortable with computer use to perform functions associated with on-going work.
• Employees are required to adhere to OSHA/WISHA guidelines including but not limited to completing their mandatory trainings on time and obtaining required immunizations.
• Regular and reliable attendance, effective communication skills, and development of effective working relationships are requirements of all Public Health positions.
• When Public Health responds to an emergency, and in accordance with relevant CBA language and/or KC policy and procedures, we may assign duties outside your regular job description. This may involve responding at any time, including nights and weekends, with possible deployment to locations other than the department.
• If you need a disability accommodation in the application or testing process, please call the contact number listed on the job announcement.

Work Schedule

This position is full-time at 40 hours per week (1.0 FTE). The work schedule varies slightly based on oral health/school schedule and the dental clinics. Standard oral health program hours are Monday through Friday 7am – 4p. (This may vary per school district and is subject to change to accommodate operational needs) Evening, weekend work and driving is required for this position. Workdays and hours will be determined at time of hire. This may vary based on program operational needs. Standard dental clinic hours are Monday through Friday 8am – 5pm.

Work Location

This position will be based out of Eastgate Public Health Center - 14350 SE Eastgate Way, Bellevue, Washington. This position will require travel throughout King County multiple times a week.

Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements.

Union Membership

This position is represented by PROTEC 17.

Contact

For questions about this recruitment please contact Sarah Dunkinson, [e-mail].