Administrative Specialist II - 61007705 (Newberry County)

State of South Carolina; Newberry (SC); Hybrid; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Paid holidays

Retirement plan

Telecommuting options

Job summary

South Carolina Department of Public Health is seeking an administrative/clerk support role to assist with client intake, eligibility reviews, and data entry in multiple health service systems. The position focuses on accurate document handling, confidential client information, and adherence to agency policies.

The role requires a high school diploma with clerical experience and offers a pathway to hybrid work after 12 months, along with a comprehensive state benefits package and continuous

Qualifications

• High school diploma required; related clerical experience may substitute.
• At least 1 year medical office/clinical clerical experience preferred.
• Institutions of Higher Learning must be recognized by CHEA.

Responsibilities

• Greet customers and schedule appointments in SCWIC and EHR systems.
• Assess financial information to determine client eligibility and program requirements.
• Process client information and update profiles in SCWIC, SIMON, EHR, and AppXtender.
• Maintain confidentiality and ensure privacy and compliance with policies.
• Complete required reports and documentation such as PCAS and SCEIS; respond during emergencies as needed.

Skills

Clerical experience

Customer service

Data entry

Education

High school diploma

Tools

SCWIC

SIMON

EHR

AppXtender

HDX

Job description

Job Responsibilities Careers at DPH: Work that makes a difference! Embracing Service, Inspiring Innovation, Promoting Teamwork, Pursuing Excellence, and Advancing Equity Under direct supervision supports clients in the agency's health services clinics by conducting registration interviews, assessing financial eligibility, processing client information, and ensuring the delivery of services aligns with the agency's core values. This position follows the agency's policies and procedures to maintain efficient, confidential, and effective service delivery. Clinic Operations or Health Department Operations: Greets customers, answers phone calls, schedules appointments in the SCWIC and EHR system, and assists clients with inquiries. Ensures smooth clinic operations by efficiently managing medical records, both paper and electronic, in compliance with established policies and guidance. Provides assistance with the operations and safety of the Health Department Client Financial Assessment & Eligibility Determination: Assesses financial information to determine client eligibility based on established guidelines, program requirements and Patient Billing Administration Manual. Verifies healthcare coverage in the HDX database. Adheres to Petty Cash & Change Funds and Patient Billing program policies and procedures to ensure accuracy and compliance. Facilitates the completion of Medicaid applications as required by financial findings. Direct Client Services: Meets, interviews, and assists clients during intake and check-out, ensuring all interactions align with program policies and procedures. Processes client information accurately, completes medical records, and updates client profiles in SCWIC, SIMON, EHR, and AppXtender systems. Customer Service: Maintains strict confidentiality and uphold the highest standards of client privacy. Ensures the delivery of services aligns with the agency's core values. Collaborates with other team members to ensure the effective delivery of services and promote a positive, professional and supportive working environment. Administrative Support: Completes and submits all required reports, and documentation, including PCAS, SCEIS, leave requests, and in-service/training requests, following agency policies and supervisor’s guidance. Participates in required and optional training opportunities to support professional development. Contribute to disaster response efforts as needed, supporting agency operations during emergencies. Actively participates in team meetings and contributes to team goals and initiatives. Performs other related duties and special projects as assigned, including required travel if requested, and responds as directed during emergencies which may occur outside normal work hours, and travel if requested. Minimum And Additional Requirements A high school diploma. Related clerical experience may be substituted for a high school diploma. Any equivalent combination of education and/or experience that demonstrates the required knowledge, skills, and abilities may be considered in meeting the minimum qualifications, subject to approval by the DPH Chief Human Resources Officer, or their delegate. Applicants indicating college credit or degree(s) on the application may upload an unofficial copy of the transcript as an attachment to the application. Please note that the agency will require an official, certified copy of the transcript or diploma prior to hiring. Institutions of Higher Learning must be recognized by the Council for Higher Education Accreditation. Preferred Qualifications At least one (1) year of medical office/clinical clerical office experience. Additional Comments EEO: The Department of Public Health is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions including, but not limited, to lactation), national origin, age (40 or older), disability, or genetic information. REASONABLE ACCOMMODATION: Applicants needing accommodation for medical reasons or a sincerely held religious belief may submit a request for accommodation. A reasonable accommodation may be granted if it doesn't impose an undue hardship or pose a direct threat to the health and safety of others. STATE DISASTER PLAN: In accordance with the State's Disaster Plan, which includes hazardous weather, Department of Public Health employees may be required to work in times of an emergency or disaster. DRIVING RECORD: If this position requires the applicant to possess a valid driver's license to operate a state vehicle or personal vehicle, any applicant being considered in the final stages of selection for the position will be required to provide a certified copy of a 10-year driving record. The South Carolina Department of Public Health offers an exceptional benefits package for FTE positions that includes:

• 15 days Annual (Vacation) Leave per year
• 15 days Sick Leave per year
• 13 Paid Holidays
• Paid Parental Leave
• Health, dental, vision, long-term disability, and life insurance for employees, spouse, and children. Click here for additional information.
• S.C. Deferred Compensation Program available (S.C. Deferred Compensation)
• Retirement benefit choices *

• State Retirement Plan (SCRS)
• State Optional Retirement Program (State ORP)
• Enrollment in one of the listed plans is required for all FTE employees; please refer to the contribution section of hyperlinked retirement sites for the current contribution rate of gross pay.

HYBRID WORK: The option to work partially remote or adjusted work hours may be available after 12 months of employment for approved positions. Benefits For State Employees The state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies. Insurance Benefits Eligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses. Retirement Benefits State employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options. Workplace Benefits State employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more. Note: The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.