Administrative Specialist II / 60016703

State of South Carolina; Sumter (SC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health, Dental, Vision, Life Insurance

Vacation and sick leave

13 paid holidays

State retirement plan

Job summary

State of South Carolina in Sumter County is seeking an Administrative Specialist II to support eligibility staff and improve efficiency in case processing. You will assist clients in person or by phone and help process applications in OnBase, ensuring accurate indexing and mail routing.

The role requires a high school diploma (or equivalent) with related clerical experience preferred, and involves organizing files, handling mail, and attending meetings.

Qualifications

• High school diploma required; related clerical experience may substitute for a diploma.
• Experience providing courteous, attentive customer service and front-desk support is preferred.
• In-office role; not remote; supports eligibility staff and processing of applications.

Responsibilities

• Assists clients in person or via telephone; screens applications and resolves problems.
• Provides administrative assistance to eligibility staff to improve efficiency in case processing; manages OnBase indexing and mail routing.
• Manages supplies and filing; prepares reports, receives and distributes mail, and delivers mail between offices.
• Performs emergency preparedness duties and attends meetings and trainings as required.

Skills

Customer service

Administrative support

Education

High school diploma

Job description

Job Responsibilities

The Agency's mission is to be boldly innovative in improving the health and quality of life for South Carolinians.

This is position is located in Localized Eligibility Processing (LEP), Sumter County.

This is an in-office role and not a telecommute or remote position.

Are you the One? We are looking for an Administrative Specialist II, who provides administrative assistance to eligibility staff to improve efficiency in case processing. Performs administrative duties such as assisting clients, screening applications and resolving problems. Provides internal customer services by working in harmonious relationships and developing sound solutions to accomplish the S.C Department of Health and Human Services mission (The Department). Demonstrates positive, cooperative and professional relationships and customer service with staff, co-workers, customers, providers, administrators, the general public, and all stakeholders. Must exhibit dependability/reliability/time management by reporting to work on time, by meeting work schedules & deadlines and completing job tasks effectively and efficiently.

• Assists clients in person or via telephone. Screens applicants, makes appropriate referrals, answers questions & resolves problems. Adheres to all agency policies, HIPAA Medicaid Confidentiality rules. Must maintain punctuality with established schedules & exhibits exemplary customer service skills (friendly, helpful, courteous, and harmonious).
• Provides administrative assistance to eligibility staff to improve efficiency in case processing. Reviews incoming applications/reviews for completeness. Scans files accurately into OnBase using correct indexing and county information. Receives faxes and directs faxes to appropriate worker or virtually prints faxes into OnBase.
• Maintains inventory of supplies/forms. Prepares supply order. Prepares reports as requested. Maintains filing system. Opens/date stamps/reads/researches incoming mail and distributes to appropriate staff daily and prepares outgoing mail. Delivers mail between offices as directed.
• Performs emergency preparedness duties or activities as required.
• Attends meetings and training sessions as required. Makes and keeps schedules, completes tasks timely and reports to work timely. Performs other duties as assigned.

Benefits

The South Carolina Department of Health and Human Services offers an exceptional benefits package for FTE and TGE positions that includes:

• Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children.
• 15 days annual (vacation) leave per year.
• 15 days sick leave per year.
• 13 paid holidays.
• State Retirement Plan and Deferred Compensation Programs.

Minimum And Additional Requirements

A high school diploma.

Related clerical experience may be substituted for a high school diploma.

Additional Requirements

• Occasional overnight travel.
• Sitting or standing for long periods of time.
• Lifting requirements: 20 lbs.
• In-office role.

Preferred Qualifications

• Knowledge of laws, regulations and policies relevant to the agency of employment.
• Must be able to perform routine administrative duties.
• Exercises discretion in applying policies and procedures.
• Adheres to all agency policies, HIPAA Medicaid Confidentiality rules.

The South Carolina Department of Health and Human Services is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth or related medical conditions, including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.

Benefits For State Employees

The state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies.

Insurance Benefits

Eligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses.

Retirement Benefits

State employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options.

Workplace Benefits

State employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more.

Note:

The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.