Administrative Specialist II

WCSO; Hillsboro (OR); Hybrid; USD 35,000 - 43,000; Full time

Benefits offered by this job

Wellness program

Career development

Job summary

Washington County is seeking an Administrative Specialist II to support the Conciliation Services Team in Hillsboro, OR. This hybrid role involves client scheduling, high-volume direct contact, and database development for court communications.

The position requires a high school diploma and 3 years of admin experience; MOS certification can substitute for a year of experience. Bilingual skills are preferred and a criminal background check is required.

Qualifications

• High school diploma or equivalent.
• Three years of progressively responsible administrative/clerical support experience.
• MOS or other certifications may substitute for up to one year of experience.

Responsibilities

• Schedule clients and manage high volume direct client contact.
• Collaborate on file digitization project with team.
• Develop and maintain client database and ensure timely court communication.
• Maintain professional boundaries and stay organized under pressure.

Skills

Client-facing

Database management

Bilingual (Spanish)

Active listening

Communication

Organizational skills

Team player

Independent judgment

Professional boundaries

Education

High school diploma or equivalent

MOS certification substitute option

Tools

Microsoft Office

Job description

## Administrative Specialist IIApply: Hybrid Possible: Hillsboro, OR: Full time: Posted Today: End Date: November 2, 2026 (15 days left to apply): R603**Note**: This job will be posted through 11:59 PM of the day **prior** to the end date listed.**Current Washington County Employees:** Please apply through the employee portal to be considered for this opportunity.**Job Type:**Regular**Pay Range:**$25.70 - $31.24 Hourly**Department:**Juvenile Services**FLSA Exemption Status:**Non-Exempt**About the Opportunity:**The Juvenile Department is currently looking for an **Administrative Specialist II – Conciliation Team** to uphold our core values of integrity, excellence and teamwork. This position will work with the Conciliation Services Team, consisting of a Supervisor, two Conciliation Counselors, and an Administrative Specialist II to lead the daily administrative work as directed by the State of Oregon Courts, the Family Law Education Program, and Mediation services as required by Oregon Revised Statutes. This role will be responsible for scheduling clients, managing a high volume of direct client contact, collaborating with the team on an ongoing file digitization project, managing the development of our client database and ensuring timely and detailed communication with the court. **Ideal Knowledge, Skills, and Abilities (KSAs):*** Experience in client-facing services who can effectively engage with clients in high conflict situations related to divorce and child custody matters.* Highly proficient computer user with advanced technical skills, including expertise in database management.* Spanish/English bilingual skills preferred, but not required.* Utilizes active listening techniques and responds with empathy and patience when managing high stress or emotionally charged circumstances.* Clear communicator, collaborative team player, and highly organized.* Demonstrates responsiveness and proactive engagement, with strong ability to shift priorities, manage multiple tasks simultaneously, and exercise sound independent judgment.* Demonstrates the ability to maintain professional and departmental boundaries during high pressure or challenging situations. ***Bilingual Positions:** Designated bilingual positions require that the incumbent have knowledge of another language besides English. It is required to possess precise writing skills (including spelling, grammar, and punctuation), fluent speaking skills, and the ability to communicate clearly and concisely both orally and in writing. Upon successfully passing the applicable proficiency assessment test in a selected language, employees will receive bilingual pay in the amount of five percent (5%) of their base pay rate, exclusive of any other incentive pay, or a flat rate of seventy-five dollars ($75) per pay period, whichever is greater.***About the Department/Division:**Conciliation Services provides court ordered and voluntary Mediation, Couples and Co-Parent Counseling as well as High Conflict co-parent education services to support parents in working toward a resolution regarding their divorce or custody disputes involving children. To learn more about this team and the community services it provides, please click here: Conciliation Services. Our Juvenile Department programs and services are designed to provide fair, accessible, and impartial treatment that involves families in decision making. We collaborate with schools, local law enforcement agencies and other community partners to help youth develop the tools and skills they need to be successful. Our work with youth and families includes assessments and individual case plans that address their risk, needs and behaviors. The Juvenile Department also works to honor victims' rights and interests throughout all phases of the justice system and provide opportunities for youth to repair harm to victims and communities. We strive to honor our community, provide innovative leadership in the field of juvenile justice, and demonstrate ethical and honest behavior in all that we do.**Minimum Qualifications** *To review the complete classification, including the full list of knowledge, skills, and abilities (KSAs) associated with this position, use this link:* Administrative Specialist II | Washington County, OR Education and Experience:* A high school diploma or equivalent; and* Three (3) years of progressively responsible experience providing administrative or clerical support.* Possession of Microsoft Office Specialist (MOS) or other applicable certifications may substitute for up to one (1) year of the experience requirement. Additional Requirements* Must pass a comprehensive criminal background check. **Selection Process:**You can review our standard selection process here. **Our commitment to you:** Washington County is an equal opportunity employer committed to using a merit-based system in which recruiting, selecting, and advancing employees is based on knowledge, skills, and abilities. Our organization embraces innovation, collaboration, and work-life harmony. We promote employee development and offer an award-winning benefits and wellness program as well as an opportunity to serve and support our vibrant community*.***Veterans' Preference:** If you are a Veteran and would like to be considered for Veterans' preference for this recruitment, please review the instructions using this link: Veterans' Preference Points. **Accommodation under the Americans with Disabilities Act:** Reasonable accommodation is available to anyone whose specific disability prevents them from completing this application or participating in the selection process for this recruitment. To obtain confidential assistance please contact Human Resources 503-846-8606, or email: [e-mail] at least 48 hours before any step in the recruitment and selection process for which you feel you need accommodation. **Status of Your Application:** You will be advised by email of your status at each step in the application process, from initial application to final employment disposition. Please note that Washington County communicates with all candidates via email. **Notice:** Washington County is currently undergoing a comprehensive classification and compensation study. The purpose of this project is to create new job descriptions and create new classification and compensation systems. Outcomes of the project will include changes to classification titles, which could impact compensation structures. **No one will have their pay rate lowered** because of this project. For represented positions, appropriate bargaining processes will be utilized prior to implementation.